Keil Tree Experts

I really liked Stephen, the gentleman who came out to check the trees and give me an estimate. He was polite, knowledgeable, and I felt confident he knew what he was doing, so I called to set an appointment for service. The receptionist set the appointment for 830am on a date not far off. That day came and no one showed up. After a while, I called in and they said they were coming at 11:30am. I had an afternoon client so told them we had to reschedule and we select another day with another 830a start time.
Reschedule date comes and no Keil. I call after a while and Michelle tells me that they are running late and will be there in half an hour. No apology. I think on it and call back and decline service, because I work hourly and this is the second day where I have sat home with no clients booked to wait for these guys. I tell her this and am very frustrated. She tells me people make mistakes and she isn’t going to argue with me, they have lots of happy customers. Still no apology. I am not, and will never be, one of those happy customers based on the way they are so rude and disrespectful of me and my time.