The Bicycle Connection

I stopped in yesterday to have a shift cable replaced. The service (work performed on my bike) was top-​notch! My bike has never responded better thanks to the exacting mechanical work and in addition I found the fee very reasonable. They also have a super selection of new Trek bicycles, apparel, and all other cyclist necessities. Check this place out!

I’m a grandfather, buying bikes, helmets and horns for my 2 and 5 year old grandchildren. Picture running around huge store, on and off bikes, trying to accomplish my mission sanely. What a wonderful store! First of all, there’s the selection, second to none (I did shop around). But more importantly, the salesman (Chris) was so extremely helpful, ensuring we got the most suitable stuff. Obviously, there’s a safety consideration with bikes, especially bikes and equipment for young people: no time to go on the cheap at a discount place. Not for my grandchildren. For a huge selection of quality products, plus expert, friendly staff to help, nothing like The Bicycle Connection.

I purchased a bike from The Bicycle Connection at a bike show and needed to pick it up at the store. When I searched for directions I saw some of the reviews and got a bit worried. I feel compelled to say that each and every person with whom I had contact could not have been more helpful, more friendly, more encouraging to my son, as the bike was for him. Based on my experience, I would not only pass by the dozen of other bike shops between my house and The Bicycle Connection to give them my business, I would also steer others toward them for outstanding service and value.

I have been going to the Cocyesville store for more than 15 years. The staff have been helpful, friendly, courteous, etc. Chris Bond went out of his way to correct a flat tire problem that I was having.
Amato M

I’ve been into this store 3 times over the last few years, each time thinking maybe things have changed and it will be a better experience. However, it’s always the same. The guys behind the counter don’t acknowledge you when you walk in, even if there’s only one other customer at the counter (or in the entire store). When you ask them a question, they respond with a curt response and grim faces. The only times I’ve seen them act friendly (on two separate occasions) was when someone was purchasing a bike valued over $ 300.
More so, their selection of bike parts is terrible. I’m not sure if I can fully justify this statement because apparently their parts are stored «downstairs», in an area where customers aren’t allowed to browse, but it’s hard to know exactly what you want if you can’t browse through what they have.
Also, the parts they do have are very overpriced. If you’re thinking about going into this place, I would say avoid the hassle and find a better bike shop, or just go to Amazon.

I had my bike stolen a little bit ago and ended up covering it but it needed a few things fixed. I took it in to drop it off for repairs. When I got there there were 2 employees, a young adult and a middle-​aged man who were both behind the counter texting/​doing something on their phones. Neither even looked at me as approached the counter. When I said something the along the line of «Excuse me, I’m looking to get my bike fixed», one of the 2 looked up and said that someone would be with me in a moment, then WENT BACK TO TEXTING! I couldn’t believe it! I almost walked at that moment but stuck around for a few moments until someone came out of the back, saw me and asked what he could help me with.
I explained the situation to the person helping me and asked how much it would cost to fix the bike. I was told «well, it really depends». I asked a couple of times for a more concrete answer until I finally said something to the effect of «if it is the worst case scenario, how much am I looking to pay» until I finally got any kind of idea about the cost of the repairs. When I dropped off the bike I was told someone would email me when it was done and a promise it would be done in 9 days. I hoped that I had just had an abnormal experience and hoped that things would be a lot better when I picked up the bike.
On the 10^th, day I called as I had heard nothing from Bicycle Connection. I was told that my bike had been finished for almost a week. Why they didn’t contact me is beyond me.
I went in to once again find the staff member on the floor to be texting. For the second time, I was told someone would be with me in a moment only for the man to go back to texting. After almost a minute he finally got around to helping me and called someone out of the back to go get my bike.
It is absurd how poor their customer service is. Even in talking with them, I felt like they were inconvenienced by my business. The only reason that I given them 2 stars was that the work on my bike seems to be done well.
I would suggest staying away from The Bicycle Connection unless the owners have a serious talk to their employees about service, priorities, attitude, and the use of cellphones

Horrible place. Rude staff. Way way overpriced. I mean way. Tested a few items on the shelves while looking for a car rack and could buy everything almost half price online. I will gladly pay more for local service and support but not these guys. Go to performance in parkville. They know their stuff and understand people have internet and price accordingly.

Let me just first say that the 3 star rating is based on the large selection of bikes and accesorries they have. I first found out about The Bicylce Connection through a friend who purchased a bike here. I went to the website two days ago and the website had a huge ad about a big sale they were having on the weekend. Well that got me pretty excited being that bikes can be pretty expensive. So I decided I would call before I went out there. And I also wanted to get a look as to what was on sale before it actually began. Well once I spoke to the manager he let me know that the sale was LAST weekend. Umm how would I know if the website didn’t specify an actual date… Well he let me know of some other bikes similiar to what I was looking for were on sale. I drove out there it wasn’t quite what I was looking for. I loved the price it just wasn’t for me. The bike that I wanted was there of course it was no longer on sale ;(
I could have purchased the bike there but I decided to buy it from Race Pace only because its closer to home for when I have to bring it back in for tune ups.
**Note to management: do a better job updating your website**