Gunther Volkswagen of Coconut Creek

I have purchased six vehicles at Gunther Coconut Creek. Previous experiences have been positive, I know the dealership Is trying to make money. I always lease. This time I picked a vehicle that had a msrp of just under 29,000. It’s a long story, but to make it short, when I opened up my paper work about a week after the purchase I discovered that I was paying 370.00 a month for 47 months. I feel foolish that I took this vehicle at such a deal.
VW has lost a lot of goodwill recently and I believe their vehicles have devalued and therefore their lease deals are bad, the residual values are low. They shouldn’t take it out on their loyal customers. I’ve always leased for 36 months so I am covered by a warranty.

I had the most amazing buying experience at this dealership! We bought. My brothers car then 3 dayzater went back and for mine! For both cars we requested Frank. He was always available (even on his day off) did everything in his power to make sure for the best deal possible.
If you go to this dealer REQUEST FRANK. You won’t regret it.

Brought in my newly purchased pre-​owned 2013 Golf R to be checked out as I noticed that the lights were pointing down and I couldn’t see in the distance at night. Was told right away by the Liev Schreiber-​looking guy that this is «normal» for my car. I said «no, it’s not, I can’t see at night for more than a few feet in front of me». He reluctantly took the car in. Came back a couple hours later and was told it was fixed and that the position of the lights was recalibrated. That same evening I turn on the lights and they are literally pointing at the tops of trees. Obviously done on purpose to piss me off. Don’t come here– especially if you’re a woman. They’re lazy and incompetent people.

Really awesome place. I now own 2 vehicles from Gunther and was INCREDIBLY pleased with my car buying experience. Vinny A is without a doubt the best salesmen I have ever encountered in my 15 years of buying cars. I was in a tough situation and Vinny and Gunther management not only got me out of it but put me into a better one. Go here to buy your next car. Period.

I have been taking my car to this location for a few services. I enjoy the coffee offered to l customers :) as well as the waiting area is comfy.
I had my AC break down on me and I was in need of a new compressor. I had the pleasure of meeting Mr. David Klaus and he was able to help me with my AC’s overall cost. I was exstatic because as a teacher any little bit helps.
I also bought my 4 hubcaps from here. I was satisifed with the customer service and I will continue to take my car here.

Made an appointment for service (oil change).
When I pulled up. the service dept was a ghost town, so I was naturally thrilled that it wasn’t going to be too long.
I’d made arrangements for a friend to pick me up so we could go have lunch, and kill some time.
When I returned HOURS later. they hadn’t done the work on my car.
I was told it was because I left. the service guys put my car to the side and were just messing around.
A (2) hour job ended up taking up my entire Saturday.
I’ve given them too many chances and they have always disappointed me in a MAJOR way.
Will never step foot in that place again.

Their service is terrible. They will tell you it’s a 2 hour wait but it will be a 4 hour wait. They always lie about the wait. Then when you ask they bully you and tell you they did you a favor to do the service. But the service was on a part on a new car that should not have broke in the first place. Very inconvenient and Very Bad customer service in the service department. This is not my first experience in their service dept. I have been coming here for years and always had bad service.

These guys are great… Best service in town…

These folks are straight-​up scammers! My father went to purchase a car here after we looked on online and picked out car. They swapped the the car we had selected and tried to give him a vehicle with a different VIN that lacked automatic lights, & power windows which we made clear we wanted.
Classic bait and switch, quote for a car with features we requested then provided a car without the features. When called on their scummy behavior, after paper work and time invested, they simply said, oh we could never sell a car with those features at that price.
Just stunned at Gunther Volkswagen of Coconut Creek’s blatant criminal and slimy behavior.
I still can’t believe how scummy these folks are preying upon the senior citizens of South Florida.
«Gunther Volkswagen of Coconut Creek is run by scammers» Everything you hate about car salespeople these folks embody!
AVOID AT ALL COST! You’ve been warned! Check out their Better Business Bureau rating before doing ANY business with these criminal slime balls.

Horrible customer service from the service department. In addition to dishonesty and recommending jobs that have been done. Before leaving they didn’t even put the suggested repairs on a reciept… I wonder why. They refused to acknowledge another VW dealer’s guarantee, even though I had the reciept. Even when making an appointment the employees are rude. Anyone with a VW have any suggestions on reputable VW mechanics that also value customer service?

We went to the used car department to look at a 2006 Hyundai with 12k miles on it to replace my parents wrecked car. The salesman (sorry I don’t remember his name) was really nice. He brought the car up and said they wanted $ 9800 for it. We said we were paying cash and offered $ 9500, out the door. They agreed we no running back and forth to the manager. They told us that they needed to mechanically go through the car and replace belts, put a new battery in and 4 new tires and clean it for no extra cost. They said that they would throw in 2 free tanks of gas and two free oil changes and they would deliver the car to my parents house the next day when they were through. They gave my parents two free VW t shirts from the gift shop (valued at $ 19.95 each) We were in and out of there under two hours. The car was delivered just as promised. I highly recommend Gunther. Great place.

My daughter leased a car with me as a co-​signer. Was told it would be easy to finance «No problem, we do this all the time». After signing for the loan, there were problems. Now I have the loan and not my daughter since they failed at getting her on the paperwork. Never take their word for anything, not an honest place to purchase a car.

Hanson was an amazing salesman. He made the entire process painless and was able to help me out and into a brand new car. Very happy with the level of customer service and will be referring all my friends to VW. Very Happy customer!

I recently moved to Florida, and with poor credit, no money, no job, no proof of residence, the team at VW hooked me up. Were super friendly and got me exactly what I wanted.
I now have a way to get to work and pay my bills thanks to Moe and the team at VW. Thanks guys you may have literally saved my life.

Took my Passat in for service it was having a few problems. Got it back after 2 days in shop but in worse condition than when it was dropped off. I am not happy and I love my car. Very disappointed with the service department.

Will never take my car here, they deny flames for unfounded reason and treat their customers like scum.

My experience at Gunther VW has been exactly what one would expect from a questionable and shady car dealership. When my car arrived it was after dark, and the leather seats I had purchased, I discovered the next morning, to my surprise, were not leather but microfiber seats with leather edges. I brought the car back that morning and was told that the deal was final. In fact my salesman Edder told me that the seats were indeed leather. I protested and spoke to a manager who agreed with me. In addition, I was promised a new cable for my phone upgrade when ever I brought the car in. It came to no surprise that when I returned a few months later there was no record of this promise.
I love the VW products but will never buy from Gunther VW in Coconut Creek.

A question to ask yourself before coming here
Do you enjoy making an appointment to drop off your car for service only to stand outside waiting for someone to help you while employees stand around on there phones doing nothing?
Then come to Gunther VW for all your auto service needs! Eventually they’ll get to you.
2 stars instead of 1 because it’s not these employees fault for the poor process.

Ok, so I’m on my 4^th VW from Gunther, which says a lot! I love my VWs and John Shorter is by far the best of the best. He knows these cars inside and out and does not bullshit his customers, which is not the norm with my experience with other car salesman. He follows up with his customers and really understands what Customer service is all about!
With that said, I’m not really a fan of the service department. They could certainly learn a few things about Customer Service. It’s obvious that they don’t like their jobs and treat you like you’re another annoying number. I’m not sure if it’s management or because they’re always so slammed-​maybe both? I’ve spent way too many hours waiting around all day for them to tell me they didn’t have the time to fix something, even with an appointment, and to either leave it out come back another time. No thanks. Since moving to Palm Beach, I take my car to auto nation for service-​they have been great so far. Next time I’m looking for a car, there’s no other VW dealer I’ll go to-​John is the man.

Just got 2015 GTI. Great car for my needs that replaced an 07 GTI. The showroom of this store is nice with lots of older restored VW’s ON display .
My salesman was easy to deal with and delivered the car I soon as my deal was finished. I received everything I was promised and more. I would recommend this Dealer to purchase a VW from.
Eder the sales person was 110% on his game.