Tom Stevens Optical

My wife purchased a pair of lens from Klassy Eyes, Boca Raton, for her Tiffany frame. The cost for the lens was around $ 400.00. She told the optician (owner) that she wanted name brand lens. He asked why? I can get you an excellent non name brand lens for less money. He kept suggesting this cheaper lens. We kept asking are you sure they are good lens? His repeated response: absoultely!
Ten months after receipt of her lens they began to appear crusted and could not be cleaned with a lens cloth or water. The lens problem progressed and we returned to Klassy Eyes only to be told that the owner had retired and sold his optical practice to Mr. C. Lichtner of Tom Stevens Optical, Coconut Creek. We drove there and met Mr Lichtner. He looked at the lens and said they were ‘peeling’. He said the cause was due to the oils in my wife’s skin. My wife and I both have eyeglasses that have lasted fifteen — twenty years plus without any noted peeling; they were brand name — Varilux Crizal.
My LIchtner found my wife’s records from Klassy Eyes and said he would contact the lens provider/​manufacturer in Miami to determine if the lens were still in warranty, and for us to check back in a few days. He further added that these lens were only made by this company for a few months and then were discontinued, no recall issued. He did not say why they were discontinued and why a recall wasn’t issued. He also said the Varilux — Crizal lens were now of poor quality and Made in China as if this were to be expected nowadays and in someway exonerated Klassy Eyes and the Miami manufacturer for selling a defective product.
Several days later we contacted Mr. Lichtner and were told that the lens warranty was for only one year; the lens were now barely at thirteen months of age. He said the laboratory in Miami, however, could replace the lens for a fee of $ 250.00, «they are just trying to help us», he said. My wife and I were both chagrined.
We contend that the Miami lens manufacturer discovered they were making defective lenses, hence, they stopped making the lens. We also contend that Mr. Lichtner of Tom Stevens Optical, who purchased the Klassy Eyes practice should have made good on this defective product at no charge to my wife once he knew the manufacturer would not replace them at no cost.
For the reasons, above cited, we can’t recommend this business for any of their products. However, you, the potential customer, should do your own homework and decide for yourself. We are only sharing our experience.
CW,
Boca Raton, FL

I am a very satisfied customer! Purchased new progressive lenses for my Oakley sun glasses and returned them after a week of trying to adjust to them. Met with Dr Craig as he was closing for the day and he insisted that I come in although it was 15 minutes past his closing. He remeasured and suggested that I try a different manufacturer of the lenses. I received my new lenses within a week and they have been working exceptionally well. Dr. Craig is a hands on owner, very thorough, fair, with great customer service skills. I would strongly recommend his business for all your eye care needs.