Dunkin’ Donuts

Decent Dunky’s with an odd pick-​up window layout, not so easy entry and exit out of the parking lot since it’s on a busy corner. Service was perky and friendlier than average for a DD on our visit.

I live close by so on my way to work I often stop here for coffee if I don’t have time to make it at home. Most of my visits are around 4 am. The staff here is awesome, especially considering the ones I see most often are the overnight crew, which I can imagine would be rough. They remember me and my order and are always very kind. My order is always correct.
Once an employee realized he may have put too much cream in by accident and asked if I wanted it fixed. I thought that was great that he was honest instead of just giving it to me, especially since too much milk in my coffee is gross to me.
Also, I’m an iced coffee drinker and even though dunkin coffee isn’t what I would call high quality, the iced coffee is usually pretty strong and consistent. I’ve been to a lot of Dunkin locations that are extremely inconsistent with their iced coffee, always tastes different, tends to be weak and not even cold so this place exceeds my expectations for a Dunkin Donuts.
Even when I stop here during the day time, the line moves fast, my order is still correct, and the people still friendly despite it being super busy at times. One issue I noticed is if I get a bagel, which is rare, it seems pretty undercooked/​baked. Overall though this is my favorite dd location.

I love Dunkin. Just not this one.
The service is terrible, they can’t get your order the first time you say it. They talk over each other, and then they mess the order up anyway. They over sugar, over syrup, and over cream your drinks. No consistency.
Just drive to the other one over on 2^nd Ave.

I used to live down the street from this Dunkin Donuts & never once was my order wrong. Mostly went for the coffee to keep my butt awake during a long swing shift at work. Would treat myself to a donut every once in a while & haven’t found anything better since. Location is a little hard to get to but the employees are nice & the service is excellent.

It’s a Dunkin Donuts — you get what you get there. It is one of the better in terms of quality of service. A bit cleaner than some of the others as well.

Sure, the line for the drive-​through often clogs up the nearby streets. The parking lot is tiny. And the interior is pretty small as well. The cleanliness is about average. But the staff — The staff here is fantastic.
They are fast. They always get my order right. And they actually seem HAPPY to work there. An amazing concept, I know. They SMILE at me. They look me in the eye and tell me to have a nice day, and I actually believe that they hope I have a nice day.
I don’t think I could ever give a 5-​star rating to any chain with a drive-​through and a t-​shirt uniform. That being said, if Dunkin’ Donuts shops had their own rating scale, the Cohoes DND would, without a doubt, be declared a solid 5-​star establishment. At least in terms of service.

This isn’t the most charming Dunkin I’ve ever been in. I wouldn’t expect anything fresh after 3:00am, and the drive «thru» is inexplicably depressing.
But the service we received at the counter, on a quick coffee stop between Waterford and Watervliet, was some of the most refreshingly enjoyable service I’ve ever received anywhere that could be described as «quick-​service.» And I think that’s notable.