Advantage Rent A Car

They charged me the loss damage waiver (LDW) when I expressed that I did not want it. After several calls to get this resolved I was told that someone would call me back. Someone never called me back at all. I called back after several months and was told that they would not refund me the money because I signed for the LDW authorization. But as was stated by a previous review I only signed a one line on a digital pad and it did not mention anything about the LDW. Please everyone beware of car rental companies. This the not the first rental company to do this to me.

Rented do to an emergency. Requested 4 days because I wasn’t exactly sure if the number of days needed. Returned the vehicle 17 hours early and was informed no credit to my account would be given. Went to the counter and asked for a manager and was told there wasn’t one on duty. Called your customer service number was on hold for forty-​five minutes. Absolutely the worst. if the vehicle was returned late, I would have been charged a late fee or an additional day, but when it is reverse, the customers receive nothing. A voucher isn’t needed because I will never use your service again. CUSTOMER NO SERVICE!

Had questions on final bill, never even bothered to respond. Tried all of their suggested ways to contact Advantage Rent-​a-​car without success. Called several times just to be put on hold for over 30 minutes each time, left voice mail (no responds) as well as no response to email.
Done with Advantage Rent A Car.

These guys suck bad. They charge me $ 190 for a flat tire. Never used them before won’t ever again. Seems like a fly by night organization. No one was there to collect car in airport so had to wait 25 minutes for one of their customer service people to come by. Bottom line they suck.

First of all, let me state that I don’t really post reviews on any platform. I just don’t have the time to spend on the process. But, for this I felt the absolute necessity to help other people avoid the problems I had. Given the circumstances, it turns out I do have the time to write this out.
Right off the bat, when we got our car there was a offensive odor of wet mildew coming from the trunk of the car, since we didn’t have much time to argue with the attendant, we figured we’d make due and continue with our trip. We just had to avoid putting things in the trunk, to avoid getting them contaminated with the smell of wet dog…
After using the car, we had a reservation to return at 5am since our flight was leaving around 7am. The entrance to the Advantage car return area, the gate was closed, and there was a sign saying pull into the Hertz section. So I had to loop around the whole area again and find a way to the right entrance. Then I was stuck at a different electronic gate for over 15 minutes before it opened up. Afterwards I had to maneuver the car around to get to the Advantage section. When we got to the right section, there was nobody around.
By this time it was already almost 6am. I saw a person who hasn’t started his shift yet, saying there is supposed to be someone in the area, and if I go to the main desk upstairs someone there should be able to help me…
When I got upstairs there was nobody at their counter. I was surprised, because every other rental car booth had atleast one person in their booths. At this time, I was already pretty frustrated with everything. Having to run with all my luggage all over the place. I even tried knocking on the door behind their booth with no results.
After waiting at the booth for way too long, I decided to go back down to the return section to see if anyone is there yet. Carrying my luggage back down with me, since I had nobody to watch my bags. I got all the way back to the car return area and finally see a lady who was working who said to just give her the keys.
I thought arriving at the airport more than 2 hours before my flight would be good enough time. Not the case with these guys.
By the time I made it to the check-​in counter for my flight, it turned out that I was late by 20 minutes final check-​in. I had to pay $ 100 to rebook the next available flight.
Now I’m sitting here at the airport waiting 13 hours for the next flight. So, I figued I might as well post a review on Unilocal.
I guess in the end you get what you pay for. Even though I ended up paying more to rebook my flight. Thanks Advantage…

Third rate customer service and the staff in Atlanta is extremely lethargic and least bothered about your well being. They are on the phone for personal stuff. I received a car that was dirty. There was a terrible attitude from one of the employees — she got it washed after a lot of arguments. Then I realized that one of the tires was leaking air. I called and got no call backs. Finally I called the corporate office and they told me that they cannot assure reimbursement!
Not renting with these guys again.

Beware of deceptive practices!
I asked for the minimum required for insurance — and somehow was tricked into initialing $ 30/​day in insurance anyway. I knew I didn’t need it — I didn’t want it — and still I ended up with it.
I asked for a return date of Sunday. They put down Saturday. I didn’t know there was a problem until I returned and they told me my total was 50% more than the estimate they gave me. (That a 25% increase on rental period turns into a 50% increase in final bill says tells me they *want* you to do this so they can rip you off while you think they are doing it legally.)
I never actually signed the final contract where all of this was clear. Instead, I signed a digital signature pad that had only 1 – 2 lines of text saying I read «everything.» Well, how do I know what «everything» is if you don’t show me?!
They handed me this printed «contract» with my digital signatures printed in full context of the actual terms, but it was buried among other papers. They directed me to the garage. When I left the garage, the attendant took all those papers, and returned back only the single page contract. I suspect all the papers were a further attempt to hide differences I likely would have spotted had it been a simple 1-​page contract the whole time. By the time I would actually have a good chance of seeing the full agreement they cooked up, I would be driving away in their car — and nobody’s going to read while driving. Had I sat down and looked through everything before going to the garage, I would have spotted problems and had to return to the counter to fix them. Either way it’s a bad experience, but taking everything together it certainly looks like they have designed deception in to catch anyone who assumes they’re dealing with a reputable business.
They also *made up* the email address where my receipt was emailed, so of course my card has been charged but I don’t have a receipt. I called customer service today during business hours to get a receipt but apparently it will take them 24 hours to send a simple email. To be clear, it wasn’t a typo — the guy made it up to fill in the blank, and never asked me, nor did I ever approve or even get a chance to approve.
I should have stopped and reviewed the final printout to protect myself. (They didn’t ask me to – I didn’t sign the actual contract on paper and I never even looked at it until they pulled this «you owe us a lot more» stuff on me.) For that, mea culpa (and Advantage won’t get my business again, but I will keep this in mind for other rental companies). But for having your representative sit behind the counter telling me I was getting one thing, while probably very purposely giving me something else and hoping I wouldn’t notice — I don’t do business with folks who rely on trickery and deception to make a buck, so I won’t be doing business with Advantage again.
All in all, they charged me a whopping $ 150/​day for a Camry, and because it looks like I agreed to that on paper, it’s going to be a huge pain to make them fix it. I called customer service and asked simply «Do you think this is right?» and the rep told me «You signed the contract.» I don’t care if I have 6 legs and 3 are purple — this is an absolute scam.

First of all, DO NOT book your reservation through a 3^rd party… for instance rental
. I used them b4 and had no issues. They were the most reasonable for my trip to ATL. I booked the reservation at $ 28.59 per day, which includes taxes and plus the collision insurance for additional $ 44 so I was saving any hassle… so I thought. Arrived in the ATL online in the morn of 9÷2÷15. Tried locating station and it took about 10 mins to locate them. Signs were confusing, escalators everywhere; this was an indication of future issues. Female agent assisted me; she was friendly, decent, had personality. The check in process went smoothly. They placed a hold of $ 200 on your credit card even though u got the insurance (???). Located car which was a Volkswagon, white; never drive one b4. From my, husband’s & the inspecting agent view the only discrepancy we had were the scratches on the back. I noticed later in my hotel room that I already paid for insurance so why did I agree to additional with Advantage. I contacted their cust serv # and was told by rep that I need to contact
to obtain a letter that I purchased insurance. The ins with
is $ 44 vs w/​Advantage is $ 80…i called
and was on hold for 12 mins & spoke with a rep who was from the UK. I would have never rented a car with headquarters based in the UK. I obtained a copy of proof via email, called Adv back and rep Carlos told me to show proof and it will be removed by rep when returning car. Returned car on 9÷5÷15 & rep Tiki assisted with check in. She seemed friendly at first. I told her about the insurance situation and she said ok she will help the older couple behind me since mine would take longer. I said ok. I explained it again to her just to make sure. When she checked the mileage she said their was a chip on the windshield. It looked like a white speck about the size of a cookie crumb. She asked if we noticed it, which we told her no, it is too small to even notice but she said it was my responsibility to check it. I asked her if she had records of prior vehicle inspection reports for car because no damage was done while in my possession. She started getting irritated & rude because me & hub weren’t having her tell us it was any fault of ours and told us to have a good day & went to help next customer. She tried to force me to complete an incident report, which I delined. I asked for her mgr and how conveniently he was no there, Ron Luc. She didn’t give me a receipt stating the final charges. I had to ask her male co-​worker. I will never rent a car with them. I should have read the reviews here; no wonder they have a star & ½ rating.

Please see feedback direct through the ADVANTAGE survey. Oh wait they probably don’t even bother checking. All the one stars commented are right so just tacking on and adding the one stars to the mix. Enjoy.

Service here has plummeted in the past few years. Everyone on their personal cells even when in midst of transaction with customers ;(

I was at the Atlanta airport renting a car tonight and Cori at the desk was an amazing help to me. Just wanted to say thank you to Cori and to everyone at Advantage!
:)

«TAKE ADVANTAGE» is more like it! Booked on Priceline and paid in advance to get the best price. Got there to pick up the car and ended up paying over $ 100 more just to change who was going to drive! They get you with the low price than hit you with hidden fees, etc., when you ask to make any kind of adjustment. The guy behind the counter was not the least bit helpful either. He acted like we were bothering him just by showing up and kept trying to sell us insurance and other add ons! Will NEVER use them again!

The worst ever. I normally use Enterprise and there’s a reason why. This place is a scam and scummy. Hidden fees, long lines and frankly atrocious. Don’t go there, seriously don’t use them.

Arrived 10 hours (same day) after our reservation. They had cancelled our reservation and wanted to charge double for half the vehicle. Went elsewhere after rebooking on Hotwire.

I agree with Erika, I wish Unilocal had a zero star rating.
Reserved my car online a month in advance via Kayak. Called 3 days ahead of pick up to assure my reservation was correct (with an hour call wait time…). Got there 30 mins early just to be a good customer. THEY DIDN’T HAVE A CAR FOR ME! WHATS THE POINT OF THE RESERVATION THEN??? The lady at the counter gave me a sheet of paper stating I could rent from another company and they would reimburse me the difference, I suppose they assume everyone knows how to scan that paper and email it to them in hopes they will actually keep their word. She sends me to 3 other rental places downstairs, none of which will rent to me without a plane ticket. After finding one to rent to me, I go back up to confirm the reimbursement paper and there is a lady turning in a car. «We have a car for you now sir», oh, well there it is finally. After information exchange through their ancient computer system, it was going to cost me more than DOUBLE what the reservation price was PLUS extra insurance I was going to get to be safe. I say again, my reservation + insurance = less than half of the ACTUAL cost. After talking with the lady and her co-​worker, who was very rude commenting on my situation, I had enough.
I went downstairs, got a car with Enterprise and was out in less than 5 minutes. 5 Stars Enterprise :)
Oh, and good luck trying to find and load your Advantage rental car in that parking lot. They deserve their shitty spot in that parking deck.

At $ 23 per day I couldn’t pass this place up. I reserved the car online and prepaid saving a few dollars and expecting to not have to deal with shit on arrival. When I got their, the guy kept trying to sell me insurance. I told him I did not want to pay for the insurance because I have my own. I was very clear about it. However, I did not read every word of the 20 screens I had to sign on the little machine. The a-​hole tacked the insurance on there anyways. Instead of $ 23/​day I paid about $ 100/​day. The nice ladies at car return told me to call the manager. I did and he said that since I signed the screen there was nothing I could do. That makes sense. However, be ware that their customer service people are apparently trained to trick you into buying their useless insurance at a insanely ridiculous rate.
I will never use Advantage again and I want to get the word out to as many people as possible not to use them.

I’ve used Advantage before with no issues. But more recently I’ve been using Hertz and I can see why people choose that over Advantage — the customer service.
Advantage isn’t shady or unreliable… it’s just not efficient and the workers don’t seem to care about getting to you quickly. I was third in line at the airport and after 15 min they finally decided that 1 person at the counter wasn’t enough and the other 2 workers decided to assist customers. yay.
I was told to go down 1 level to find my car… couldn’t figure out where it was and then finally a rep from Budget (a rival!) came and asked me if i was looking for Advantage, and that i had to go down another flight. Errr… wandering around parking lots in the cold does not make me a happy camper.
I FINALLY found my car but then needed to go upstairs to pick up my coworker who was waiting with all our luggage — but you can’t! This i was informed of by a the rude Advantage attendant in the parkling lot kiosk (who graciously stopped her phone conversation to her gf to tell me this) so I had to re-​park the car, go up and bring So by now it’s been 45 – 60 min since I landed…
About to finally exit the lot — but the gate attendant was missing! I honked… waited about 6 min before she showed up to check my papers and license.
I mean, for $ 13/​day for a standard… it’s a great deal so i guess you get what you pay for? I usually pay double that for a compact/​economy but I’m also out of the airport in 10 min or less…
If you’re looking for a speedy rental — i’d check out the bigger names but if you’re looking for savings, this is an option for those with more time and tighter budgets

I hate that Unilocal doesn’t offer zero stars!!!
I reserved a mid sized sedan online when I purchased our plane tickets. Advantage announced great prices no hidden fees. Everything they were saying was perfect until we arrived in atl.
Came to get the car and they didn’t have the sedan we reserved they said for the same price they would give us a minivan. I was irritated but whatever point was I need a car to get around. They recommended we get the insurance for the vehicle and the man helping us said «it will be aprox $ 70+or– for the week» BULL S**T that damn car rental cost us $ 80 A DAY!!! When I returned the car that’s when I found out the freakin cost and I S**T a brick.
So happens that the man who helped us when we arrived was there when we left. I told him I didn’t expect that cost and I didn’t have the money to pay that. His response with a smart ass look on his face «oh well we already charged so guess you’re stuck» ooooo I WILL NEVER RENT FROM THESE PEOPLE AGAIN!!! I HIGHLY RECOMMEND YOU DONT EITHER!!!

We didn’t have a reservation to rent a car, so we went to Advantage because I had a good experience with one of their offices in the past. However, upon requesting a one-​day economy rental (something that didn’t seem out of the ordinary… I don’t think it is, right?), we were informed by the cashier that he «didn’t want to waste a car on a one-​day rental». Ridiculously poor service. I would give them zero stars if I could.
We went to E-​Z rental and had a much better experience. We paid for an economy car, but they didn’t have one available, so they gave us a free upgrade to a mid sized sedan.

I’ve had issues in the past, but at least in this location, I had no problems at all with Advantage. Our car was perfect, and we got in and out relatively quickly and went on our way. Advantage does have a unique quirk where they charge $ 200 extra, even for a credit card payment, and they only remove that extra deposit after you return the car. It’s a shady practice that means I’ll avoid using them on personal travel for sure. Still, if that doesn’t bother you and you’re looking for a budget option, this is a good enough choice.