David’s Shoe Repair

Brought in a leather bag to be repaired and was told it would be ready in two days. When I went back in two days, they hadn’t even started work — and the response was I could take my bag without repair or come back the next day. So the next day I went just before closing to make sure they had enough time to do the repair– and it still wasn’t done. The guy told me it would be ready in five minutes. It was, but was a horrible stitch and glue job. Not recommended for quality of work or customer service. We deserve better in this area.

So, if I were living in the world depicted in A Brave New World, I’d be exiled to darkest Antarctica, because I’m no good at fad following and when I buy things I expect them to last. And while they last, I use them.
David’s helps me do this with my shoes. And did I mention I’m incredibly picky about shoes? (See Sam Vime’s Boots Theory.)
So it is really great to have a neighborhood shoe repair place where I can take my treasured shoon and get them fixed up when they need care. I recently took in a pair of shoes that are 20, yes twenty, years old and when I got them back, they looked brand new.
My only suggestion is that you call ahead to make sure your shoes are done. This is a one man operation so I’ve found that sometimes the promised done time and the actual aren’t the same.

So disappointed by this place. The number of shoes needing a bit of TLC was piling up in my closet and my favorite work bag (leather) of all times was falling apart. It was time for help. I searched my neighborhood listserv and found David’s Shoe Repair. I dropped off 4 pairs of shoes and my bag, paid, and was told to come back about 4 days later for all of my items. When I came back, two pairs of my shoes were ready and I had to wait about 10 minutes while the other two were buffed and the final touches were complete. My bag was NOT AT ALL ready. It was shoved in a big plastic container and it actually took him a minute to find it. I was bothered, but he seemed like a nice guy and I really wanted to give him a benefit of the doubt. Hey, may be he had an extra busy week. Granted, a simple call letting me know that the bag wasn’t ready would have been nice, but it’s literally a hole in the wall operation and perhaps he doesn’t have that kind of capacity/​resources. Whatever.
He asked me to come back a week later offering no apologizes. It takes me a couple of days after his proposed return date to head back to David’s Shoe Repair. He remembers me so he goes behind he work station and returns with my bag in about 5 different pieces. I was FURIOUS!!! He holds my the pieces and says, «second time.» I told him that this was unacceptable and that this is very poor customer service. He offered $ 10 store credit but I told him that wouldn’t help me because I don’t plan on coming back. He offered me $ 5 in cash and said the bag would be ready in a couple of more days.
When I went back for the 3^rd time — for those keeping count — the bag was ready. The bag was in one piece and I was happy about that but otherwise, it didn’t look all that great. He glued some pieces that really should have been sewn. I didn’t ask for the $ 5 he offered because I know the economy is hard, but I will NOT go back to this shoe repair shop EVER!

My favorite shoe repair guy has moved to this location! I dropped off 2 and a half pairs of shoes today. He’s still so nice, so thorough! I hope to upgrade Wed when I pick shoes up!