The Tooth Spa

If I can rate this place a zero I would. I write a lot of reviews on Unilocal and I think this review can be helpful for someone. I am not here to seek exposure rather, I am here to prevent someone to go through what I went through at this place that could of been a nice experience. Here it goes:
In December 2014 I was thought to be laid off soon and I have not seen the dentist in a long time. I called many dentists up and most said they did not have immediate appointments, until I found this place on my search under my insurance. I provided the nice young lady all my information and she said she would check to make sure I am covered and call me back. I waited about an hour and received a call saying I was covered and IN NETWORK. That’s important I say that because in-​network I will refer to later. I made appointment same day and came in early to fill out paper work.
As I walked in, I was confused why a dentist office would have a coffee machine and a whole bunch of sweets like chocolate bar and such since dentists usually promote non sugar candy and such.
I filled out all the paperwork, reading it carefully and I said I wanted to a be a patient. She explained to me how it works and so on. I asked her before I came in and during the time I was filling out my paperwork if a cleaning and x-​rays would cost me anything today. She said no but she said I must do an further oral exam for $ 45 dollars. I said that was not explained to me on the phone so I was already a bit upset. She talked to the dentist quietly which I found strange because I felt like she was hiding something from me. Funny thing was, my thought was right, I found out they were hiding something from me but of course I would find out later.
As I went in the area to get my cleaning, she had superb customer assistance, very nice and pleasant so it didn’t seem all bad right? Wrong, that was the front she was putting up. After that hard cleaning she did, I felt a bit better better but she couldn’t tell me if I had cavities since I didn’t do the comprehensive oral exam, found that weird but I said okay. As I was leaving, I was given a goodies bag with candy, yeah weird but okay.
Few days later, the trouble begins, I received in the mail papers from insurance company that I owe $ 45 dollars for desentizing medicine. I called the insurance and they asked me a series of questions and I told them what happened. Turns out the medicine that she «provides to all her patients» cost me $ 45 dollars. Even before she applied it I asked what is this and how much would it cost, she replied nothing, its a courtesy. Nice one lady, just lie to me. The dentist states that was part of my deductible I had. I responded I do not have a deductible for in-​network I have no idea what you are referring to. Found out through my insurance later, it was out of network dentist and I was completely mis-​led. I blame Metlife for this and the dentist. However, Metlife did say they should of called before they saw you and they could of been provided prices to take a pre-​treatment authorization. Funny how the dentist did not know what this was and said I was making this up.
After four times on the phone with insurance company and the Maryland Board of Dentistry I paid my $ 45. I tried to even reason with her on the phone to state my case, wrote her a professional letter, but it lead to an argument, her laughing on the phone with me and calling me «psycho that makes stories up.» Of course I did not want to give her the money, but of course I had to before she would go to collection agency. It was not just about the $ 45 but about the principle, being lied to and misled and not just being transparent. Too bad my insurance wouldn’t help me since she was out of network, just unfortunate.
When I transferred to my new dentist, once again I still felt the effects, I needed to pay more money for my records to be transferred over. I explained I wanted from dentist to dentist office, that I did not need a copy to look at but of course I received nothing but backlash and excuses. In fact, I called a Thursday afternoon, left my name and number and was told to call Monday at 9 AM. I called Monday at 9 AM and was told she is not in the office, even though I knew it was lie.
This place is nothing but a place that really just looks at you as a dollar sign. She claims she is the best dentist in the world she she went to an Ivy League school. She says she cares about her patients but yet, calls them names, yells and lies. Worst dentist office in the world and would highly recommend you stay away. She claims she is not part of any network because she wants to be on her own.