Verizon Wireless

Went in after my phone died, knowing exactly what I wanted (iPhone 6S 64GB). Wait was short, but that’s the only positive thing I can say. Sales guy kept asking if I wanted an iPad (this went on for close to 10 minutes), debated my choice in phone color, gave me a hard time for not using iCloud (conscious choice) and then brought out a 6, not a 6S. He also told us about the decrease in line charges from $ 40 to $ 20/​month by starting a payment plan, while looking at a screen that showed my line was already only $ 20/​month. He then tried to sell overpriced cases saying we had a discount for the account, only to have us correct him until he would admit that the discount didn’t apply to the «premium» cases he was pushing. After that, was just treated like an idiot for not buying a case on the spot or paying for phone insurance. Overall, clueless sales guy who seemed to just be reciting sales pitches without really listening or looking at our current bill. Going in to just replace a phone took 2 hours, and in the end, he didn’t even activate my phone. I had to call customer support when I got home, since the previous phone was dead and I couldn’t do it myself.

I had a typical wireless problem. The products never last after the warranty runs out. I visited the store. prepared to repurchase the item, but to my surprise they replaced the malfunctioning out of warranty item. Totally caught me off guard, in the best way.
Sometimes it’s just the little things that matter. I appreciated the seamless effort that went into fixing my problem. I will continue to patronize this location. Ask for the manager, Harvetra Turner, she knows what it takes to take care of customers.

Never has a more useless lot of individuals been collected in a single location. A whole lot of attitude and very little service. I genuinely felt they were waiting for me to apologise for taking time out of their day. Far too many decent Verizon store around to waste any time here.

AVOID LIKE THE EBOLA
Was at this store two weeks ago and I come here to make sure everybody can read that I have never experienced worst customer sercive in my life. The attitude and lack of education of the staff member I was assigned (guy with african accent) was completely insulting. No interest whatsoever in helping or answering my questions. He tried to sell me and iPad over and over, and when I said i was not interested he tried to finish up as quickly as possible so he could move on to the next customer. Have never felt so disrespected and will certainly never come to this store ever again.

Sales rep convinced me to buy a $ 60 accessory bundle with my new phone because I’d be able to sign up for Isis/​softcard and get a free $ 25 Amex gift card to put towards it, and that the bundle would be discounted. I asked him to confirm all the details multiple times. I confirmed with him that between the discount (25%) and the gift card, I’d really only be paying $ 15. He helped me set up the app and said the card would pop up. Waited a few days, no gift card. I called Verizon customer service to see what the deal was, and they said the promo was no longer running when I came in. So I called the store on the advice of the customer service rep and was told that there was nothing they could do. I pointed out I was convinced to buy more based on this information, and the guy made no apologies, saying – more or less – sucks for you.

Joined Unilocal so I could review the customer service here… which was amazing. At a verizon store. I’m not sure that has ever happened, ever. But Abdiaz was unbelievably helpful, kind, and friendly. Super knowledgeable, didn’t try to push anything on me that I didn’t want or didn’t need, and then to top it all off, walked me to the door and thanked me for coming. Wait time on a Saturday was less than 5 minutes. Was so incredibly impressed!

Never had a bad experience at this store until last night. Got there around 8pm and waited until after 9pm. A representative approached and took my phone to the back and came back within 2 mins. Said there was nothing he could do about the phone and for me to go through and make a claim with insurance. When I started asking questions about what I could do other than make a claim since it was a couple of months before my upgrade, he began getting irritated and his tone changed to «what do you want me to do?» I said I didn’t want to have to pay $ 99 deductible and have to pay another $ 99 in a couple of months for the new phone I wanted. I had another phone I could have transferred to temporary, but it needed a new battery, but the rep didn’t hear a word I said. Anyway, long story short ended up going home and filing my insurance claim. Guess what. My phone was still under warranty. Comes to show that It is all in the Luck of the draw who you get to help you. Guess he had an important date and was late. Representatives should not be checking messages on his phone while talking to a customer. What a jerk!!!

Worst customer service we’ve ever experienced. stood on wait for 30 minutes. NOT ONE PERSON was before us and 7 sales people standing around doing nothing. Very very very disappointed in Verizon. We were going to add 2 lines and buy 2 brand new phones. They just let money walk out the door and seemed to not give 2 $#its.
Went to straight to AT&T instead and there was also a wait, but the manager acknowledged us and apologized for the wait. We felt appreciated and bought 2 iphone 5s’ and recommended the rest of our HUGE family to follow suit.
Verizon in CP needs to learn that first impressions are king.
Verizon now has made it to our Comcast category.

The customer service here rocks. I recently upgraded to an iPhone 5 and brought my old phone in to have it synced. They gave me $ 100 credit for my iPhone 4, which I applied towards accessories for my new phone. The entire process took about an hour and I was on my merry way. The employees were so helpful and very personable.
Note: Shop online for accessories, people. The markup is ridiculous!

My Favorite Verizon store went to being my primary «the one to get with» to my «what kind of sh*t is this» store in like 6 months.
So what does it take to mess up a good thing? Read below:
1. A new manager that is cold and indifferent to what is going on with his staff. Excuses are tools for the weak dude!
2. Staff that care more about what coat your wearing, your hair, and your purse moreso than getting you useful information like ‘hey you can save 10% on your wireless bill, because you work for the government or a specific company’.
3. Staff that has been transferred in from stores that do not know the policies and procedures of their new location, only to respond to you by saying, «I don’t know how they do things here»? And then don’t even follow up to find out how things are done here?!
4. Staff that lacks a sense of urgency and are okay with the fact that they are using defective portable tablets to process your order to overnight your phone, even though they knew there was a glitch and processing your order on the shady tablet would ensure no guarantee that the order would go through.
(So I’m back in there Thursday night because I still have no phone)
5. Totally okay with seeing you come back the next day to go thru the process of overnighting another phone just to screw things up so you don’t get one until 4 days later. Yeah, no phone from Wednesday till that following Tuesday communicating thru email and Facebook.
6. Totally giving women in technology a bad name. Like the only thing we care about are clothes, hair, reality shows, makeup, and WE know in our heart of hearts that this is not the case, but 4 of em’ in a row during 2 visits talking the same stuff? It was hard for me to refrain from less than kind words I dare not say, but they «danced in my head like sugar plums» as I was emailing and facebooking the entire weekend.
By Saturday I had had it, went to the Bowie branch to get backup info only to find out about the 10% I was not getting and the fact that the College Park/​nxt to Ikea Branch could have eaten a charge of $ 15 to overnight my phone that late Thursday, so I would have still gotten my replacement by Friday!
So if ya know like I know, stay outta this place! Too many excuses…

This place is always empty. Hence, I recommend it as a pretty good place to buy a phone.

In this fast pace hustle and bustle society that we live in it is easy to sometimes forget to take of certain things. Such as paying your phone bill OOOooooppppps there it is. Since I always keep forgetting to set up my online payment through my bank directly to them, so therefore I must make a slight detour on my way to or from the office. Before I had to go to the Rockville location or the one in Laurel but now well for the past couple of years this new location had emerged on the College Park scene right next to the «Buffalo Wild Wings» place (one day I’ll remind myself to Unilocal about that as well).
Besides paying my… eh… ahem «forgotten bills» here I’ve also had my phone looked at when I had trouble getting my hands free device to sync up with my phone. They were able to get me hands free in no time. Also some battery issues my phone was having «Hey brand new free battery thanks!» The staff is knowledgeable and friendly, greeting you immediately when you open the door and directing you to where you need to be and ready to upgrade you to the latest gadget and Fios services «No thank you I already have the latest in Fios and gadgets… well okay maybe not that new Droid phone but I’m fine for now». The place is never over crowded like at some of the other locations say Rockville or Laurel. My only big complaint, however, is that they only have one bill paying kiosk. They really need two cause there is always some slow so and so who don’t know how to operate the darn kiosk machine in front of me and takes forever.