P.C. Richard & Son

Wow what a great experience i had this past weekend Christmas shopping i had to share it. We went into Target to buy a Samsung Tv which Target had for $ 1 more than PCRicards had it for, but my wife had a a special 20% off coupon. The TV we wanted ended up as an online only item that was currently unavailable. We walked over to PCRicards to see if they could match the price plus the 20% off we were going to get if it was available instore. The salesman Sanjoy P. which was super friendly said he would give it a try but needed to call Samsung since this would have dropped it lower than they were allowed to sell it. Samsung wouldnt budge which was kind of a bummer but i did spot an item i was going to purchase for my mother on Amazon prime which Sanjoy beat by about 20%. Not even an hour went by after we left that i received a call from Sanjoy stating his general manager Joe L. felt Samsung was not doing the right thing by us and he would go forward with the initial deal. Luckly i only lived 10min away and returned to pick up the tv.
These 2 guys now have me as a customer, i will continue to find my lowest price before hand but i feel confident they will do everything possible the meet or beat that .
Thank you PcRichards!!!

Thanks guys my family and kids love the iMac I just purchased service and new management was great I came here once before and was ignored
Waited around for twenty minutes for some one to help and then I just left but this time it was different and a lot better so thank you Pedro and team will be back soon

The staff at PC Richards in College Point is great. Sanjoy is always helpful and available for any questions. Sanjoy has assisted us with many of our computer questions. He is very knowledgeable and helpful. Pedro, one of the managers, is also very courteous and helpful. Kenny is also very helpful. They have all helped us and I feel comfortable going to them with any questions. My mom, who does not speak English very well, feels comfortable going to them because they are very patient and helpful. The staff at this location always go above & beyond for their customers!

5 stars for this PC Richards location for their excellent customer service. Rare these days to be greeted by friendly, helpful people who are actually eager to help you. It’s clear the managers have made this a priority and it will keep me coming back.

Always a great welcome and another great experience from Manager Marlon and sales rep Ray. We came to look at some TV and their new sound systems they have on display.

I had a wonderful experience shopping at this PC Richard location. Not only was the staff efficient and knowledgeable, the manager Gabe came over and personally thanked me for my business. He ensured that the delivery and installation for my washer/​dryer were seamless. I would purchase from them again and encourage all my friends and family to do so as well!

I am really disappointed with a store-​name that i’ve been faithful for years. I’ve spent a whole week looking for a a Canon 70D camera because I needed in a rush and could not afford the delivery time. I went to several stores: Elmont, Westbury, Forest Hill, Coop city, and Astoria. I ended up buying in College Point because when I went to the Forest Hill store they told me that there were one available in Astoria and one in College Point. I went to astoria and they told me they had only the display. Soon after I called College Point store and they assured me they had the 70D in hands so i decided to go ahead and buy it. Went to the store and desperately bought my great camera for $ 1578.68. It wasnt till I got home that i got the big surprise. The camera inside the box was not the one advertised in the box. The canera that came in the box was a canon t3i!!! Thats a camera that is not worth $ 200. Obviously i went straight to the store. I spoke to a lady and she tried to help me out but she didnt know much about cameras so she called the manager. He said and i quote «it is impossible that a new item that comes sealed in a box brings something else. It never happened before.» I told him that first the box was not sealed and that they don’t seal that box as he then responded that i would have to deal with the problem myself. I told him that there was no way that i was going to loose almost $ 1600 and that i would contact my credit card to report a fraud and i left everything and walked away. He followed me to the parking lot and dumped the camera and receipt to the garbage. What kind of manager does that??? I will get till the end but I either get a new camera or get my money back.

I was contacted by Jennifer from this College Point location and I wrote back. I included every detail of my unfortunate event adding all the info she has asked for. Well, it’s been a month since anyone has written back. Proving the point that they obviously do not value their customers. Can’t say I’m surprised…

stay away! customer service is non existant purchased a flat panel tv which was scratched during delivery did not notice until i placed it on the tv console at eye level. contacted pc and the games begin first by giving the blame to sharp. sharp tried to help but i would not accept a pro rated exchange for something which was no fault of my own. so it s been over two months now and there still jerking me around. the supervisors don t even come to the phone they have the phone reps do the dirty work. they don t call you at all like they tell you they are really rude. seems as though their trying to break my will. i will not go away pc i contacted help me howard from the wpix news and they will support me i am prepared to take this to court i want a refund this is an embarrasment i have spent so much money in this store just remodeled my whole house and this is the thanks i
pc richards and son n. y get your act together or you will go the way of circuit city

this place is nicely organized and they have nice sales too. The customer service is nice, if you find a salesperson lol. But once you do they are all very helpful. They will even find a way to get you a discount. Just don’t look around too much if you do, you might want to buy a TV cause they display it so nicley that the credit card inside your pocket will scream «buy it, buy it»! So this place is A-​OK with me.