My husband is the one that work with mr Pyle. He met my husband at his job so that we were not inconvenienced, went over everything in great detail as we not only have a kitchen knife set but also my husbands pocket knives and tomahawk, even gave tips to keep our knives sharp! The very next morning he delivered the knives back to my husband sharper than they have ever been! My husband was scared I was going to cut myself with them while cooking! He does all kinds of blades and made it so easy to have a brand new set of knives! Will definitely be calling him again when we need it!!!