LabCorp

My 9-​year old boy needed some blood work and for insurance reasons, we had to go to LabCorp. Fortunately, once just recently opened up in our area in the new little «shopping» center between TD Bank and Wawa on Route 29. My navigation was having a hard time finding it, so pulled over to call them so that I could find out exactly where they were located. The auto-​attendant gave me no option to talk to a live person, which immediately frustrated me. I did eventually figure out that if you just sit on the phone and don’t press any buttons, it will eventually route you to a person. It really annoys me when you get an a auto-​attendant and there isn’t a clear option to exit out and speak to a live person!
Once I finally arrived, you are greeted with a big room with a bunch of chairs lined up in a row facing a TV on the wall. It felt like I needed to find one of those «take a number» stations, but you do simply go to the front of the room and sign-​in. Once again, no actual person at the «reception» area.
At some point, you are called back. They take reservations (made mine online) or you can just walk-​in. I had an 8:30 reservation and was called back at around 8:45. I had provided a lot of my info online like names, birthdays, insurance info, etc. The guy asked if I had filled out this piece paper, which I said no, but then when I looked at it, it appeared to be asking pretty much the same info as what I supplied online. So I did tell him that I entered all of this when online when I made my appointment, and his response was «I wouldn’t have asked you to fill it out if I didn’t need it». Well, alrighty then. I can tell someone must have been in a mood. Another 10 minutes or so go by doing paperwork and scanning insurance cards and then he directs us to a particular room to have the blood work done. My 9-​year old was nervous, so immediately began freaking out. Let’s just say the technician (which was the same guy who checked me in and gave me attitude earlier) did not seemed pleased. He then directed us to another room, where there was a bigger chair so that I could sit down while my son sat on my lap. Unfortunately, this didn’t help calm him down much. We did finally get thru the procedure, but I’ll just say that this wasn’t the most kid friendly place.
Once we were done, I asked if I could get the results online, as I saw references to retrieving your results online when I was initially setting up the appointment. The guy tells me he’s not sure if that’s even working. So then I ask if the results could be mailed or faxed to me, and he said «Well, I wish you would have told me that earlier as I would now have to re-​do the whole order.» I said don’t bother – I’ll get a copy from my pediatrician.
So all in all, not a great experience. If I had another choice in where I could bring my kids, I wouldn’t return here. For adults, it’s probably fine, but the overall poor customer service here left a really bad taste in my mouth.