Portrait Innovations

We arrived at 12:10 for our 12:15 appointment. The waiting area was completely packed and we had no where to sit for the first 25 minutes. At 1:30 we were escorted to a studio. I explained to the photographer we were there for Christmas card pictures only and we didn’t need to have a hundred poses. Things were going smoothly and about 15 shots in we were asked to move to the other studio for a different backdrop. We waited an additional 15 minutes for another family to finish in this studio. When it was our turn, I asked for the blue wall backdrop with the white molding that was currently exposed. I was told that backdrop had been discontinued and we wouldn’t be able to use it. The photographer had the kids pose in front of two more backdrops and we were finished. I felt confident that of the 50 or so photos, one would be suitable for a Christmas card.
Once we reached the viewing monitor, I pulled up PI website and indicated I was interested in the card stock /​fine stationary option of Christmas cards. According to the website, this option takes 5 – 7 days processing which was fine with me. The employee told me the card stock cards were not an option and the 5×7 cards on photo paper were the only thing available. I was very disappointed b/​c this was the only reason I had come here. I again told the employee I was only interested in cards, but she said she was required to go through the entire presentation. She seemed very disgruntled that I would not agree to purchase any portraits in addition to the cards.
The entire experience was exhausting. I left with some just average, at best, Christmas cards. They were obviously overbooked and understaffed. I will not return. I would advise others not to go unless you have 3 – 4 hours to spend on mediocre pictures.

If it were possible to give zero stars, that is the option I would pick. We’ve been to this location twice and each time we had horrible experiences with our latest experience (a month ago) being the worst. We made an appointment and waited OVER an hour just to get put into a photo room. ABSOLUTELY ridiculous. They made the most superficial «apology» and didn’t seem at all bothered by this and acted like this scenario is business-​as-​usual for them. The people on staff were unprofessional and unapologetic. My kids were falling to pieces (ages 1 & 3) so I told our photographer not to take individual photos — just ones of the family all together as we did not intend to order any nor did we have the time anymore. Again, our photographer was completely uninterested in our plight and talked about how important it is for the company that she take a certain amount of pictures and if I had a problem with it then I would have to reschedule. Are you joking me?! I’ve ALREADY been here 1.5 hours! I am clearly not interested in rescheduling or ever coming back. So not only are the clowns working here unprofessional but it seems like the company itself could care less about the customers, too. Awesome. So, in short: PICK ANOTHER COMPANY!

Service is horrible. I had set appointment to correspond with grandchildren nap times. We waited 1 and ½ hours for our appointment. By that time grandchildren and great grandmother were all cranky and pictures are not good. This is probably only time we will have 4 generations together and so am very upset with time wait and poor pictures. Manager did volunteer to arrange another photo shoot but today was only time that we would all be together so not possible plus children were also all very tired so another shoot today would not be any better. I do not recommend this studio to anyone.

I would not go back. I chose PI because I would get the photos the same day and wouldn’t have to make a second trip back to pick them up. It isn’t close to my house and I am a working mom. Three times I was told it takes 15 – 30 minutes to get the photos (when scheduling, when I arrived and during the photo session when I saw them fiddling with the machine). When it came time for me to pay I was only then told they did not have a working machine and it would be 30 minutes to an hour more. I left.
I was really annoyed at first, but the pictures weren’t that great so I got over it. I just want you to be forewarned, if you are using Portrait Innovations to get same day photos that they may not meet that expectation.
They make you call this useless customer service number. I was not looking for a freebie, I was looking to have my problem solved.
Lesson learned, hopefully you can benefit from my experience.
Best of luck!
m

We have had our pictures here multiple times. The staff is very friendly and good with little ones. The place is very comfortable even when it is packed. The photography is great. just overall very pleasent experience.