Mitsubishi of Serramonte

Last Friday we stopped in Half Moon Bay at the Ford dealership. We were less than impressed when we explained that we wished to get a trade in quote, and get a newer vehicle. We were given the trade in amount, but then the man was less than eager to move on a sale. He continued to sit at his desk, and the sales man disappeared. So we left after we browsed their lot.
We decided to go to Serremonte Hyundai to check out several used vehicles. We had only planned to look and check what we might get for a trade in vehicle. We were greeted by Sales Associate, GENE BLANCO.
He greeted us, asked if and how he night help us. We explained possibly a trade in and a purchase of another vehicle.
He called, ALLEN to take our vehicle for an inspection. Then Gene started us to the area to look for another vehicle.
We moved around the lot freely, without pressure, or anticipation. We found two newer vehicles we got interested in, just about the time, Allen came back with a figure on our trade in.
We took test drives in the two vehicles, finally, we were more than satisfied with one of the newer vehicle GENE had brought up to the customer parking area for us.
In conclusion, we traded in our vehicle for a newer vehicle, and were so satisfied. The trade in amount was exactly the same we’d received at the first dealership, but we decided to try and asked if they could up the amount a little, and he did by $ 200
Gene assisted us in moving our things from our vehicle to our new purchase, he ran around to get our newer vehicle prepared with car wash, gas, etc etc.
We left within no time, and were totally satisfied with the service we received at this dealership, but mostly for the service provided by GENE. Allen, and even the finance manager, Albert Gorelik, made our experience very pleasure able
We definitely recommend you going to this dealership, and even asking for GENE BLANCO. He and the others will make every effort to make you happy. Try them.

I have taken my 2007 Outlander here for oil changes and tire rotations a couple of times, but this last time will really be the last!
I made the oil change appointment for first thing in the morning in the middle of the week thinking I wouldn’t have to wait too long. Well I was wrong… it took them 2 HOURS to change my oil. At the hour mark when I realized my vehicle hadn’t moved from the spot I parked, I inquired. I was informed that the mechanic wasn’t in until an hour after I made my appointment! Why are they scheduling appointments when the mechanic won’t be there?!
Once they had finally finished, I asked for a quote for the 60,000 mile recommended tune up. I was quoted $ 1,500. FOR A TUNE UP. Plus, he said I would need to change the timing belt and the water pump which would round out to about $ 3,000. The guy even gave me the list of what they do and more than half of the services were visual inspections. I asked my Toyota mechanic friend what he thought and he laughed when I told him the price, and blatantly said they were trying to screw me.
Clearly the guy thought I was a stereotypical clueless woman and would roll over and do what they said.
Upon receiving the quote I said to the guy, «Do I look stupid or are you just assuming I am because I’m a woman? Thanks, but I’ll take my business elsewhere.»
Meanwhile, Pep Boys did my tune up for $ 349.

I called in for a quote on a 2010 Lancer GTS. The salesperson went out to see if he had any on the lot. He came back and quoted his price, and then hung up before I could even ask another question!
I’ve decided to continue my correspondence with Concord Mitsubishi since they’ve been receptive and friendly in responding to my questions and conversations with them have not felt rushed so far.

I brought my 06 Mitsu Outlander to the Service dept. Just bought this used SUV and wanted to see if there is anything I missed.
I wanted 2 things done.
1. Make a spare key (which is programmed)
2. 24 pt inspection.
Got the key done. good.
But with the inspection… he gave me the print out and what was checked out.
I go to change the oil, and while at it, I check my air filter. and guess what. dirt and leaves come out as soon as I open it up.
On the report, it says «clean».
If they didnt take time to check the air filter, what else did they not check.
I lost alot of faith at the dealership’s service dept and will only go there if I have too.

Bought a Mitsubishi Outlander here today for a steal of a price. They were pleasant and were happy to have the business.
I would buy from these guys again.