Enterprise Rent-A-Car

Great customer service as always. Picked up and dropped off in good time and car was ready on time.

The location was great and the customer experience was exceptional. Ron the manager was very pleasant, welcoming and demonstrated good skills in regards to the customer experience. Will definitely use this location for my rental needs. The commute is about 25 mins from me but it’s worth it. Thank you.

I reserved my car last week for today at 2:30pm. I called at 1:21pm to tell them I need a pick up. Someone picked up the phone told me to hold but hung up on me instead. I called right back they told me to hold once again this time she didn’t hang up. I waited 6 minutes on hold till a man answered.
I told him I needed a pick up & gave him my last name, he found me in the system told me it was for 2:30pm I told him yes I know. He then said not a problem I’ll send one over should be there in 30 minutes. (REMEMBER THEY SAY WHEN YOU RESERVE A CAR IF YOU NEED TO BE PICKED UP CALL 30 MINUTES IN ADVANCE)
So I waited & saw it was already 2:30pm. By that time I didn’t need the car because I was already late to where I needed to be. As soon as I’m going to call Enterprise to cancel my pick up the drive pulls up my driveway I told him to leave because I’m canceling my rent a car. Bad for business for them because I also had a reserved car for the following week as well which I definitely canceled.
I can see why this company gets so many negative comments online. Enterprise is a joke to me now. This is why companies like Über so taking over slowly.

The guys over at the satalitte office at the Woodbridge Hotel are great always helpful and courteous. I would definately rent there again. keep up the good work.