A Cut Above Property Management

I just called them because we were interested in a house.
The lady Kayla that did the listing does not work there anymore.
I asked if a 6 month lease is possible and before I even finished my sentence, I received a «NO».
Of course I was not interested in asking if they had other properties!
Not to mention in the email I sent off, I mentioned the lease option.
If they are like that on the phone, they are NOT goung to be helpful as a renter!
Bad costumer service!

DO NOT LIST YOUR PROPERTY OR RENT WITH A CUT ABOVE! I have had more negative interactions with this company than I can even recollect. They have no clue what is going on ever, don’t care about the people or the property and any time you call to get something addressed it is someone new so they claim they have no idea how to help you. Just to name a few instances, the heat in our house kept going out last winter and finally when they did get it fixed it was down for 4 days in January and all they did to rectify it was drop off one space heater for a 3200 square foot home! They told us not to worry about the sprinklers because they didn’t work anyway, and if the sprinklers needed to be blown out they were the ones who hired someone to do it, and when a big freeze happened a pipe burst in the house because turns out the sprinklers do work and no one blew out the lines! They told us we couldn’t pay online and when we went through the whole rigmarole registering with our bank to automatically mail out checks they auto withdrew our rent online anyway, and without notifying us! We have been picture perfect renters and were notified last month that the owners were selling and we had to vacate. So, we find a new home to move into and after we were given less than 24 hours notice (48 hours or more required), more than 30 days out from our move out date (supposed to be 30 days or less) that they were showing the property on a Saturday (M-​F only is when showings are supposed to happen), they come by and stick a «for rent» in our yard and then had the nerve to ask us if we wanted to rent the property we were asked to move out of, after we confronted them about making us move for the home sale that apparently was never happening! They clearly can’t maintain any of the details about their properties and don’t have respect for the individuals using their service. Save yourself and your property and do not use this company! They shouldn’t even be in business!

A Cut Above? more like a scrape from the bottom of the barrel. Seriously this «property management» should be ashamed at how they run their business. Before my fiancé and myself signed a one year lease through Misty we got the B.S. spiel of how «you are my customers» and «I work for you». As soon as we were locked into that lease its like everything she just said was thrown out the window.
I had a call from a sprinkler service who had gotten my information through A cut above and wanted to set up a time to open my outside water line, I call a cut above to confirm the date, and the receptionist tells me «actually a friend of the homeowner is coming over to do that»…uh why give out my personnel information to a sprinkler company then?
They called me to set up getting my water line open for the spring. The day they told me they were coming (the day of mothers day) I told them that would not work and were not comfortable someone coming over with the house unattended, Misty literally said she would come and place a «notice to enter the property» notice on our door. Absolutely appalling. Not once did she try and meet me in the middle.
My father co-​signed the lease with us and they would keep calling him instead of me (the person actually living at the property) whenever they needed something. I honestly called a cut above to get them to put my number as the main number on file 5 TIMES and they still would call his number. Im blown away from that level of incompetence.
The final month we were there was a nightmare, we would get calls from the office asking to set up house showings the morning of the day they wanted to come out, multiple times they would call us asking if they could do house showings outside of the hours I said would work for me (monday-​friday 9am-​3pm and any time on weekends).
The last month we were there we were in the process of moving out; boxes everywhere, furniture stacked etc. and we received a email from Stacey saying our house «was extremely messy» and «it would be in our best interest to have everything clean before we move out», we were even asked «could you at least have it picked up a little by tomorrow?». I guess our boxes were not stacked to her liking. I email stacey back and I get a reply saying she no longer works at a cut above property management. Hmm.
Whenever I would call the office I would be told a new girl was overseeing our property. Communication in that office is seriously lacking and each new girl had no idea what was told to us by the prior girl. It was a huge mess on their part.
And the cherry on the cake was us not getting our deposit back until a 55 days after our lease was over.
I am incredibly disappointed in how we were treated by not only Misty, but also her team of clueless girls. We were treated without respect or courtesy by this company and I seriously regret ever having to deal with this sorry excuse for a business.

I am an owner of a property that is being rented through this property management company. Misty and her team have been nothing but helpful.
Misty and her team have ALWAYS taken care of my needs. Yes, at times they may not get back to me right away, but I can rest assure knowing that they received my message and will ensure any issues are resolved. They always get back to me, in one way or another. They have always followed up with any of my request, informed me of any issues (if I even have any), provide me with any details I need to know, and always have done the job for me.
I’ve been out of state for a while and I have had NO problems with this company. My property has been only vacant for about 2 weeks out of the whole time I’ve been with this property management. I am even having an A/​C unit constructed for my property (since I care about my tenants well-​being during the summer) and Misty and her team provided me with bids for options and asked me how I want to proceed.
I recommend this company to anyone. This is one of the better property management companies in the Springs.

Wow! Misty and her team continue to absolutely amaze me. I have multiple properties in different locations and so I am forced to have multiple property managers. This is highly unfortunate as I wish I could clone Misty and her team to be the property manager for all of my properties! She has exceeded my expectations at every turn. Her attention to be my property cannot be explained any other way then an absolute passion and care for her customers!

IF YOU’RE MILITARY READ THIS REVIEW!!! If you want to rent with this company don’t because if you deploy they will not allow you to break your lease! Huge violation! The only reason I rated this property management company a one is because I couldn’t rate it a zero! Maybe for homeowners it’s not as bad but for renters they are HORRIBLE! If we needed something fixed they would take forever to do it. They charged us for key replacements when we moved out, and for wasp removal! Excuse me but if something natural like that happens the owner of the property should be paying for it. That’s something that is out of our control and you want us to pay for it?! What a joke! Seriously anyone thinking to rent through this place don’t, just don’t! Save yourself the money and headache of dealing with a company who doesn’t know what they’re doing. Christine was horrible to work with, she would always say «I’ll call you back» but never did! Our garbage disposal went out and they wouldn’t replace it. They said «we need to see if the owner will replace it and do it after you move out.» Excuse me yet again, if we are still living there it needs to be replaced! Don’t get me going on their receptionist if you can even call her that. She’s about as rude as they come! I was giving her a list of things that I wanted addressed and while I was talking she begins talking over me and says «well if you let me talk» lady I was talking you should be listening and taking notes! Trust me this is the Cliff notes version. I could go on for days! Maybe a complaint to the BBB would change their ethics, or lack there of!

A Cut Above Property Management is AMAZING! Misty Berger and her staff helped my husband and I rent our home. With all of their connections, they were able to rent our home in less than a week at market rents. They did all the showings and background work on all of the applicants. The whole experience was extremely smooth. We will being using them over and over again. SBartlett