Bicycle Experience

David helped me find my first adult fitness bicycle! It was at a great price and they gave me a deal on my accessories (helmet, lock, etc.). The service and experience were both great! I will definitely be back and recommend this spot to my friends.

I am a fan, and I want to help the little guy and the local store. I like these guys, easy to work with, great work, and answer any question you have.
But, I called down because I needed a part for a Specialized component, and they are the nearest dealer. They needed to look it up, and I left my name number, after a couple of hours, I called back. they admitted to being busy, (a good problem to have). After a full day of this, I gave up and found another dealer. My return call never came.
Love the shop, but you got to follow up to keep things going!

These guys rock, came in with s broken chain on my xcountry bike tour and I was in and out in a jiffy with new advice, a killer deal and a smile. They keep it real.

Really disappointed in my last visit to Bicycle Experience. The people that work there are nice guys but if you have a road bike that is new and needs to be built, I wouldn’t take it here. I made the mistake of doing so and wow, it was a mess of an experience.
First off, I was quoted over the phone for a price of $ 60 dollars. This wasn’t true. I ended up paying $ 130.
Second, they took 4 days to build my bike. As an industry standard, that’s pretty unacceptable. Also, when I took it in they told me it was only going to be a few hours.
Third, their assembly was horrible. They didn’t know what they were doing and I think they lack the mechanics with the expertise to build bikes that are carbon and have internal cable routing. Specifically, they did not apply carbon paste to my seat post, they didn’t tighten the stem properly and the stem was also installed crooked. Moreover there were just little things that rubbed me wrong as well, i.e. the sloppy and hurried job they did wrapping and taping my handle bars. Felt like they didn’t really care much.
Their biggest blunder however was the job they did with internally routing the cables and tensioning them. So horrendous was their work that I had to take the bike to Old Towne Bike Shop down the street and pay even more money to get them to do it right. They did it over and for a fair price, and now the bike shifts properly.
I like the guys that work in this shop, but I can’t in good conscious recommend anyone take their bike to be built there. Shootin the breeze with people is nice, but the quality of your work has to be decent as well. This was nowhere near that.

These guys are always so eager and willing to help you with what you need. If that’s a new bike or just a new part for your beloved cruiser. The owner Todd is such a giver and great resource for any question you may have.
Now with two locations (the new location in IvyWild School) it makes it easier to get the attention they want to give each customer.

Ok, right off the bat, if you’re new to the area and looking for a good bike shop, please disregard the self-​righteous/​bratty/​stuck up Coloradans reviewing this place with their shorts in a wad. Embarrassing, really. I can’t say enough great things about this shop.
1. Location: beautiful, new, open-​air shop in Ivywild-​land, which, if you didn’t know, is like a giant concrete hipster/​millennial sandwich in the real heart of the Springs. Bike Experience is the slice of bread at the bottom: functional, necessary, and a sturdy foundation upon which to spread your greens and charcuterie.
2. Diversity of product: unbelievably on-​point. Frames for all sizes, the brands you want and can even AFFORD, styles accommodating everyone from the commuter to the triathlete. No one even wants to accommodate triathletes. Come on.
3. People: Shut up, I don’t care who you are, I don’t care how many offshore investment accounts you have, WHEN YOU GO TO A BIKE SHOP, YOU KNOW EXACTLY THE KIND OF GUY/​GAL YOU WANT TO TALK TO, and there they are: knowledgeable, laid back, cool-​ly confident and most importantly engaging and helpful. Really really really helpful.
4. Scale: Remember that guy who ran a bike shop you used to live a few blocks from, and he was awesome, but half the time he was fixing your bike and half the time he was asking you if wanted to smoke weed with him out back? And he always forgot to charge you for things, but then everything was overpriced anyway?
Ok. My point is that the friendly local bike shop model is awesome, but it has to have a serious business edge to it. When it gets to the point that everyone is wearing a lanyard and polos, you’ve gone too far. This place is far from it. It’s the sweet spot. SUPPORT IT BECAUSE YOU WANT TO KEEP YOUR BIKE PEOPLE IN THE SWEET SPOT SO WAL-​MART DOESN’T START SELLING SPECIALIZED ROAD BIKES, OK?
Just go in. Have a goddamn beer at Bristol, or a sandwich at whatever it’s called, hit on some chick in a flowing dress at the farmers market (or some wannabe farmer guy in flannel if that’s your pref) and waltz on by this shop. You can’t not. Then, feel really f-​ing good because like-​minded small community local responsible etc. etc., and in a spirited moment, buy fresh lettuce and cilantro bouquet from some youth-​at-​risk urban garden program and ride away in a glowing haze of symbiotic bliss.
It’s OK if you never eat the lettuce.

I visited the mountain bike shop on the weekend to try out some new mountain bike shoes. They didn’t have my size for the shoe that I was interested in (size 13) so the manager Todd offered to call the distributor to see about getting some shoes in my size. After not hearing back from Todd to tell me that the shoes were available I called Todd to ask about the order. He said that he had to be «honest» with me that he doesn’t follow up on his offers to call the distributor since they get so many customers who don’t follow through. My advice is to visit the shop to see the merchandise and order from the internet.

This seems like a great place, but my only experience is when I brought in my road bike to get a new tube.
I have had my road bike for years and never needed to replace a tube, but after being in storage for two years, it needed it. Because I’d never needed to replace it, I didn’t know what size to get.
The guy at the shop said it was probably a certain size (but didn’t really know), which later I saw was too big compared to the marking on the tread.
Needless to say, after the tube popped out of the tire it exploded in the car on the way back to the shop.
I have heard things aren’t great here at all after management changed, that is unfortunate.

Super nice guys. Paid a very fair price to get my neglected bike back to where it should be. Will definitely go back for the next tune-​up!

Took a week for a complete tune-​up but my bike had seen much better days and came back almost good as new. When I finally upgrade I’ll be back to purchase a new one.
*** Think it’s changed ownership since I was there but they gave a military discount on parts. New???

There is a man that works here and I’m sorry but I forget his name but he was extremely helpful. The store is mainly based online so there isn’t much stock in the actual store which was a let down. Other then that great little place.

I would never trust this place again. I loved it under the previous owner, but the new owner is not client focused; the new owner decided not to honor commitments of the previous owner – which is fine, but bicycle experience staff didn’t alert me of this change 1) when I made the appointment on the phone, 2) when I dropped the bike off. They just charged me more than I expected when the bike was picked up. My advice, with all the great bike shops along the front range, go somewhere else.

Bought an awesome road bike from this shop, the owner gave me a great deal and this bike has been a godsend for my lazy ass. I would highly recommend this bike shop to any one in the springs looking for a quality bike; new or used.

The new owners Todd and Bubba are really cool guys. They have tons of experience from BMX to mtn. bikes to racing. They are very passionate about what they do. I wouldn’t trust Billy’s review below as it just doesn’t make sense? Sold your bike that was there for a tune up? I already have some nice bikes but I would have no problem giving them my business. Check em’ out!

The shop is still sweet after John sold it. Always friendly, and there is always someone to answer my weird questions. Sweet.

I can’t say enough about the fantastic customer service I experience today.
I wanted to get a repair estimate but they fixed my bike in 5 minutes at no charge. Thanks, I will definitely recommend this shop.

Awesome bike shop! These guys really care about you and your bike. I’ve visited this shop 3 times since moving here (I have also visited all other bike shops in CS), and decided to make it my go to LBS. Jon (the owner) has always been in the store, and works really hard for his customers. All the employees treat everyone that walks into their cramp space with respect, and you don’t get that air of supremecy you do with some of the other shops in town. They seem to do a majority of their business on repairs, but they are a Specialized dealer, so I went through them to get my new bike. Not to say they don’t have a pretty big inventory of new/​used bikes in all styles. Still not sure how they fit so many bikes in there, but they do and it works. Jon also collects bike frames and displays them on the walls which gives the place a cool feel.
But I digress, as far as repairs go, even though I have yet to get any work done there, I have noticed a few things. All 3 times I have visited they seem to working on everything from a high end FS MTB to a 30 year old commuter bike, and without fail someone has walked in with some wierd repair request. So their expertise is vast, and the customers always seem to leave satisfied, so I look forward to getting my new bike, and my other bikes serviced there.

From basic bikes to «retro-​grouch» lugged beauties, this is worth a stop and a look-​see. These guys are knowledgeable and old-​school. The space is tiny, and yet I did not get a chance to inspect even a fourth of the inventory during our single, out-​of-​town gawk-​fest.
We got a folding bike in mint condition for $ 100, and I’d have bought a gem of a Gitane tandem if there had been any more room in or on the car.
No one at this shop is in a hurry, and they love talking Velo– that’s the way things should roll in Bicycle Universe.

This is the thrift store of bicycles, at least the cramped quarters and clutter adds to this feel.
Bicycle Experience does have some really really nice new and mainly used bikes. While I live no where close I would definitely drop in here if I ever need used parts for a project bike. This would be the ultimate place to go especially for you «fixie”/retro bike types.

I love this place!
The guys over at Bicycle Experience have something really special.
The cluttered mess of a bike shop brings me back to the way bike shops were when I was a very young wide-​eyed beginner.
Bicycle Experience boasts an impressive mix of brand new cycling gear and massive piles of used whatever you could possible think of from Mtn Bike shocks to some vintage P.K. Ripper BMX bikes!
The staff is beyond knowledgeable and capable both from a sales and service standpoint.
If you are ever in the area– stop in and check them out!