Brakes Plus – East Colorado Springs

I just had my oil change taken care of a few minutes ago and these guys and girl were excellent. Took care of me right away and it took about 15 – 20 mins for oil and new wipers blades. They have great attitudes and are happy people which makes things more enjoyable.

Great decision. Ask for Melissa. I went all around town getting quotes and different answers every time, so when I got to this location I was ready to pay anything just to get things settled. I think her name was Melissa, but she was fantastic! She explained to me exactly what I needed in a very friendly and understandable way. Then she offered me candy! She was great. best of all, they fixed my car for HALF the price of the competitors in town, including another Brakes Plus location! I would recommend this shop and Melissa to my own grandmother. They even fixed the problem in under two hours, I waited that long on a quote at other shops. Best place in town with the best prices and the best service I’ve ever had at a repair shop.

I called in yesterday and they fit me in last minute. I got rear brakes and I appreciate them not up selling the sh** out of me. It was refreshing to go in, get what you need and leave with the cost that you were quoted over the phone. Very friendly techs as well.

By far the worst experience I’ve had with vehicle repair in my life. Appointment scheduled for 930 and told it would be 45 mins. 11 rolls around and they check me out stating it was about ready. At 1145 I saw that they spilled transmission fluid all over my vehicle and then sprayed it with water only to make it worse. When I expressed my dissatisfaction with the manager he offered to wipe it down with a dirty rag. Bottom line– zero customer service, incompetent management and a 45 minute scheduled appointment will take 3+ hours. Terrible terrible terrible will not be back!

wow ”’ I was impressed by the way they stood by their work.

I’m usually pretty wary when it comes to mechanics and vehicle repair shops and such. But i needed some work done that i couldn’t do so i decided to take my truck here based on the only review here. I took my 07 Tacoma in for the basic oil change and tire rotation and I needed them to do a brake inspection (I’ve never worked on drum brakes; my rears. Hence bringing it here)
This location has pretty good customer service. The service advisors I worked with were nice, friendly and not pushy. I feel they did try to up sell me on a few things but were honest with if they were necessary issues to be concerned about and were not pushy when I politely declined. I think the cost of work was fair. I ended up getting my oil changed, tires rotated, brake fluid flushed, drum brakes adjusted fluids topped off, and brakes inspected for life all for less than a $ 100.
I’m the kind of guy that likes working on cars, researches and learns to do the wrench jobs I don’t already know and enjoy cars in general. But sometimes I like to take my vehicles to shops for the convenience of time or saving myself from busted knuckles, greasy nails for days, etc.
I’ll probably be taking my vehicles back to this Brakes Plus. It’s hard to find good shops where you feel you aren’t taking advantage of. This one seems to be one of the good ones.

I’m a big big fan of this place. I was borrowing my friends car for a few months while dealing with the ashes of my stolen car and therefore took care of all the maintenance and upkeep of the car. It’s going to sound absolutely nuts to most people, but I’m used to having all my maintenance done at my old FIAT dealership since it came with the purchase of the car. I was completely up in the air when it came to what to do with this particular car and I was new to the area and knew no local mechanics.
While I was getting some exterior touch up done to the car, I asked the guys behind the counter who they trusted with a simple oil change and I was directed here. Imagine my skepticism when I Unilocaled this place and found that no one reviewed this place yet! Ah, but someone has to be that first person so why not me?
I called early in the morning, made an appointment for the afternoon and filled out some minimal paperwork. In the past when I’ve had oil changes done, my time was filled with reading books, magazines, and homework. This time, I barely got my hands washed, book out and the first page read before my name was called and the car backed up out of the garage.
I have to give a shout-​out to Mike as well. While I was trying to read the first page of my book, a woman walked in and asked for an appointment on the spot. Apparently, she was referred to this place by another location since they were all booked up. The phone at this location wasn’t working so they couldn’t confirm an appointment for her and she came by anyway with her two kids. It looked like Mike was all booked up and the woman did not want to take no for an answer. Her demeanor turned from sweet to sour instantly and you could tell she wanted to cuss him out for something he had no control over. The appointments were all booked for the day, he didn’t promise her anything but her time constraints for the day were making her really stressed. He was totally professional and handled it so well.
I got a quick oil change from a knowledgeable and courteous staff with a show to boot. I think that deserves 5 stars.