Dry Steam

I found dry steam from advertisement /​coupons sent to me in the mail wow!!! what a fantastic job they did on my air duct and carpet cleaning A+ service. I don’t mind paying good money for a good job but even better if I get more for my money (highly recommended) I will definitely continue using this company

This pretty much sums it up:

These guys are crooks! Literally. I hired them because they were inexpensive and offered a «deal.» Frankly, this is all smoke and mirrors to get access to your house. Two guys came in to clean the carpet and left with items that belong to me. It is hard for me to say because I like to give people the benefit of the doubt. However, it was clear that the items were there when the guys arrived and gone when they left. Not only that, but the carpet cleaning sucked! They left a residue on the carpets that attracted dirt to it. I had to have it cleaned again (obviously by a different company) a month later because it looked filthy.
At any rate, when I called to let the manager know about the items missing I was accused of lying and hung up on.
DO NOT LET THESE GUYS IN YOUR HOME.
PS: they manager I talked to was named Juan, coincidence that the «good» review on Unilocal for this company was from a guy named Juan? I don’t think so, he is giving his own company a decent review to offset the terrible reviews of real customers.

After many years of foot traffic, I decided it was time to finally get my carpets cleaned. I looked on BBB for a good company and Dry Steam was the first to pop up with an A+ rating. I decided to give them a shot and I was extremely pleased with the professional and courteous service I received! my carpets are spotless and I couldn’t have asked for a better job to be done. The gentleman was very knowledgable and explained every step to us. He provided us with tips to help keep the carpet looking good and even provided us with a complimentary spot cleaner for «accidents» that my pets gracefully provide us with. I feel the price was very fair, and I got a better deal than 2 other companies that I got quotes from earlier this year.
This service was done yesterday, and today I figured I would shoot them a positive review on Unilocal.Much to my surprise, there are a few 1 star reviews on here and I don’t feel like I experienced any of those negative things. I want to assure people that this is a great business from my experience, and I would hope that the negative reviews on here don’t discourage anyone from missing out on the great service that I received.
Some of the complaints I seen on here refer to their carpets being wet far longer than the tech told them they would. I checked my carpet today and it’s honestly completely dry. I didn’t really check, but my brother says they were dry 3 hours after he left.

I found a Dry Steam from advertisement/​coupon sent to me in the mail and decided to give them a shot. The Technician showed up on time and seemed professional and courteous. But by the time he left my house my carpets were soaked and my house smelled like chemicals/​shampoo for a good 48 hours and took a at least 2 days to dry. Even as I write this my carpets still smell like shampoo and are damp. Also there were some spots in the carpet that I felt were not tough stains and were still there after the cleaning. At first I thought it was the wet carpet but could tell that there were large patches that looked like they were not cleaned thoroughly. So I called them and lodged a complaint and let them know I was not happy with my cleaning any my carpets were still wet. The customer service rep assured me that they would take care of it and she would get with their quality control and get back to me. The rest of the day passes and I call them at the end of the day to check because I had not heard anything, and all of a sudden start getting push back from the Customer Service rep that I did not upgrade to certain types of treatments and my house may have special needs that a standard cleaning wont handle. I said ok I can understand that but it still does not take care of the wet carpets I have and the strong shampoo/​chemical smell in my house. The Customer Service rep then assured me their Quality Control rep would be at my house the next day to take a look at 9:00am. Well that person never showed up and I was furious that they did not follow through with their word as promised without a single phone call. I wound not recommend Dry Steam and will never be using them again.

There is nothing DRY about Dry Steam Cleaning. They guarantee 1 – 2 hrs dry but we are now 8 hrs past and carpet it still wet. I called twice. Got no apology or offer to make things right. Instead the idiot told me to turn on the house furnace! It is summer and 86 degrees outside. BBB is next stop for me but please don’t waste your money or ruin your carpet.