Hyatt Place Colorado Springs/Garden of the Gods

Although we booked this last minute, the Hyatt was over the top accommodating + friendly. We were upgraded to a king suite, which was perfect + modern. They even had awesome vegan options at breakfast.

Desiree at the front desk was so rude to my elderly aunt who is hard of hearing. She had a problem repeating things to her, and a horrible attitude, and the person she was training was just trying to be nice but she was also rude to her! Would never ever suggest someone stay here.

Good price, great room, nice staff and easy parking. Slept good other than excitement and the breakfast is probably the best I’ve had at a hotel. I’ll be back!

This place is amazing! I can’t say enuf good things about the staff, simply exceptional. Besides were else can you wake up to a view of pikes peak and clean mountain air!

This is truly the worst hotel I’ve ever stayed at in my life. The rooms are filled with traffic noise and the furniture is in very poor repair. The general atmosphere of the hotel is probably one step above a flop house and there is a total lack of security and safety. On our first night our friends room was broken into while he slept and his valuables were stolen! To stay here was a horrible choice. Please stay somewhere else. To list the things wrong with this hotel would require too many pages of text. In summary, avoid. Let my experience guide you to a different, safer, quieter, better hotel.

The management is unbelievable! Called the front desk for us to be able to check out early due to the storm, so we will not be stuck in the snow and miss our flight. Front desk, told me, «because its expedia, we won’t be able to refund you the money» so what I did was called expedia and explained everything, and says they will be able to refund the money as long as the hotel would allow it, the agent from expedia even called the front desk stating because of the storm, we have to change the reservation. But front desk says «no, we can’t refund the money back.» I mean seriously, its about the STORM, aren’t you be more helpful enough to the guests of your hotel? And be considerate upon the situation. We are going to spend more money and change our plans because of the storm! Just terrible! Will not eve book in here again!

Terrible! bed squeaked, was sagging in middle. Carpet in hall and our room was… filthy! Heard freeway for first 2 hours of sleeping, and that was with ear plugs. Left at midnight to go elsewhere!

3 night stay — this was the hotel of last resort because of late booking and limited options in Colorado Springs that are on my companies travel list. Room was clean, bed was comfortable. Bathroom was adequate. Air conditioner was a little loud. TV had limited HD channels, but had enough options. Front desk staff was pleasant. Hallway had a lingering smell of bug spray — but who knows — at least they are taking care of the problem, right? I didn’t see any bugs.
The surrounding area is very commercial /​busy — turning this hotel during rush hour is basically a life/​death maneuver. Dining options around are all very commercial /​chains for the most part — COS in general is the land of strip malls and McMansions — so don’t expect a lot of good food in general.
I brought my bike as I always do — I was able to sneak through some of the adjacent commercial buildings to get to a residential street to head towards some reasonable road cycling from the hotel which was nice.

Great value and great location. Hotel and room was nicely up to date. Room was very comfortable and spacious — we had a king that had separate seating area with a large couch. Breakfast offering was good and offering of hot foods like eggs, bacon and french toast was a nice surprise. Although the hotel was sold out (and therefore lots of folks for breakfast) — everything was always stocked and tables quickly cleaned. Staff was incredibly friendly and accommodating — they gave us a late check out so that we could shower after our road race.

We stayed here for 3 nights and had a wonderful experience. The rooms are big, clean, and have everything but a microwave, however if you ask, they’ll bring you one. The beds were firm and comfortable. Our air conditioner was a bit noisy, but most are. We had requested a mountain view and received it at no extra charge. We were welcomed warmly and always treated with respect and kindness. Never felt rushed, or that anything we asked was unimportant. Close to attractions and restaurants. Only downside, if I had to find one, was breakfast. Yes, it was fresh and delicious, however, the room it is served in is very small and unorganized and people don’t know where to wait and are bumping into each other. They need to establish a «line» of some sort… plate are here, silverware over there… just confusing. Also, there are not enough tables to sit after getting your food. People stay and linger, on cell phones, or just talking while others are walking around with their plates looking for a seat. The last two days we just brought out food back to the room which worked out great. Nice, clean outdoor pool with plenty of seats and towels, and faces the mountains. No hot tub. Really great place, would stay there again.

I think this was one of the nicest hotels we stayed at on our two-​week road trip.
For starters, the location was very good for us. There were a lot of options nearby for dinner. It was also very close to the Garden of the Gods, which is what we stopped in Colorado Springs for. It is also pretty close to Pike’s Peak, but unfortunately we arrived to late in the day to drive to the top.
Of the staff at the front desk one employee was much nicer than the other. He answered a lot of questions about the area and gave us some really good advice.
Our room was fantastic. I have three kids so we try to get suites whenever possible. This room had a large sectional couch with a fold-​out bed as well as two queen beds. It was a wonderful night’s sleep.
The pool is outdoors on the back side of the hotel and was pretty busy most of the time we were there. I would have liked for it to have a bit more shaded seating, but it was OK. There were plenty of towels kept at the pool area and it was all kept very clean.
Breakfast in the morning was very good. They had a lot of healthier options, which I really appreciated after days of eating out.
I really liked this stop. I will be sure to book Hyatt Place for future vacations.

Updating my review below. Four days later, the assistant manager contacted me to resolve the billing situation. I am changing my review to three stars but still unhappy that it took so long to get a call back. Below is my original situation:
I was double charged at the hotel. I would recommend not booking with Hyatt since you won’t know if something is wrong until you get your credit card bill. How it happened? I attempted to book online and recieved a message that my reservation did not go through, so naturally I rebooked. I called to get a refund when I saw my CC statement for being billed twice for the same stay. The hotel refused saying I booked online and the charges are non refundable. Even worse, the Hyatt told me the room was instantly cancelled a month prior to my stay so it wasn’t like they lost out on a possible room to sell.
Now after hours of aggravation and calling their customer service, I am now letting the world know «stay away from the Hyatt» because «they don’t care.» In addition I requested a call back from the general manager to discuss but he/​she never called me back.
Don’t stay here. You can trust their IT systems and you can’t trust the hotel to take care of you.
questions for the Hyatt
One: Did you really miss out on any money since one of the bookings was «supposedly» cancelled a month ago?
Two: Is it really good customer service to not return complaint calls…

I really enjoyed my stay here. The location was great, only ½ a mile from where I was conducting business. People complained about traffic noise but I have no such complaints.
Greeting me everyday was a friendly and helpful staff. The breakfast was surprisingly nice, which well– surprised me.
The rooms were comfortable. I got a free upgrade so I had an amazing view of Pikes Peak (at least I think it was Pikes Peak) from my window. The room has a suite feel, which was an added bonus as I didn’t book a suite.
Would definitely consider staying here again if I’m ever in town!

I have stayed here before not dure in what room this time they gave me room 421 its more like a double suite, nice layout had a full living room area and a seperate work area desk I must say I was impressed wiyh the service given and to add to that I had a wonderful breakfast in the morning, and the room was very clean when I checked in no complaints here. Overall experience was great and i will be back next time im in town again.

I had a conference here, but I ended up staying up the road at a less spendy hotel (had to be in town for 6 nights). Our conference was pretty small (~50 people) and their conference rooms A and B worked out just right, with a little «check in room» for participants. Would have been a good place to stay for socializing with the other conference folks since there was a little drink/​coffee bar place with lots of seats for chatting. Very convenient to UC Colorado Springs and lots of places to eat, and Garden of the Gods is only a few miles down the road (albeit a left hand turn which can be hard). It was a bit hard to take a right from the lot onto Garden of the Gods parkway if you are trying to get over 3 lanes to take I-​25N, so just be patient…

Hotel 2010!

The front desk people were really nice. They were very busy around check in time and gave me a room that already had a guest in it. But they were very apologetic about it. (I was thinking forget me I feel bad for the ladies I walked in on.) Room was very clean and parking is no problem.

Stayed one night and was extremely impressed with the breakfast setup. It wasn’t your standard hotel waffle maker and bagels. Fresh hot food, plenty of variety and options.
The hotel was old but you could tell they remodeled recently. The facelift added style and class to a moderately dated building.

It’s a typical hotel… nothing made it stand-​out to us. If you have a pet, BEWARE! They claim to be «pet friendly» on their website, but they suckered you. They list their outrageous $ 75 pet fee (it’s a FEE, it’s non-​refundable) AFTER they talk about being pet friendly, all of the dog parks in CO Springs, and so-​on. They were not upfront with their fees on their website or on your actual reservation. They claim their fee is to make the room accommodating for possible guests after us who might be allergic to pets. I highly doubt they clean the room that much, put in a hepa filter, etc. $ 75/​stay is ridiculous!
Supposedly has free, high-​speed wi-​fi but it was as slow as molases.
Also, surroundings are a little shady (mostly fast-​food restaurants, major highway, and gas stations). Our room was nice but really humid (no matter what you set the settings on). Breakfast was pretty good as far as free hotel breakfasts go (coffee was as light as tea… odd when they will SELL you a cup of Starbucks from behind their café bar…)
Overall, not impressed and will not be returning.

Disappointing. Why? With an address like that, it has no view, and could just be on any other street, like Smith Avenue or Harris Street. In fact, it’s a block off the main street and I’m surprised it even carries the name. More, it’s surrounded by fast food restaurants and gas stations. Blah.
One inside, it’s a Hyatt Place. It’s nice… with a coffee counter and breakfast area. Cool spots to sit at in the lobby, and features a modern check-​in. But it’s clamors with tourists, and kids, and babies… and well, it’s just not that quiet or restful.
The rooms are also standard for Hyatt Place rooms. It has a side room that is modern that includes a desk, sofa, big TV, and small kitchenette — comfortable and nice, and the bed is wonderful.
But the lack of peace and location is substandard.