Pawcassos Llc

They did a great job on my tiny yorkie! I wasn’t sure how to explain what I wanted, but they trimmed more off and the final job was exactly what I wanted. They want customers to be happy with their services!

All is can say is «AWESOME»! They listened and did the cut on my dog and cat exactly the way we wanted them to. They were super fast, too. They had both of them done in an hour and a half.
I love this place. When my Schnauzer went in the door for the first time he ran to the lady/​groomer that was waiting for him. That has never happened before and it gave me a lot of confidence that this was a great place.
I have a Maine Coon cat, and she looks amazing. No razor burns or bad spots. They even managed to get a cute little pink bandana around her neck.
I am a happy pet owner and so happy that I found a place that grooms cats as well as dogs. The entire place was clean and didn’t smell like wet dog.
I have no reservations to say this place is wonderful and I highly recommend it.
Great staff, too. The whole place is great!
Thank you, guys! You did a great job!

This place was great, two years ago but now isn’t the greatest. I gave it three stars because it’s one of the few groomers that are willing to take my cat again and haven’t refused to not take her. My only complaint is that they don’t know how to listen to my request of not trimming my cat’s fur or nails. It’s like a bath and brush is too much to ask for. I appreciate them going to the next level of grooming for her but it’s not necessary when you ask them specifically not to trim her. She looks great still the day after grooming, but I’ll make sure next time they listen to my directions. If they don’t, I’ll be finding another grooming place. The staff was nice, they just don’t know how to listen to the customer.

DO NOT GO THERE! My poodle came back with razor burn marks on her face. For those who don’t know, all you have to do to avoid this is take time to spray the blade with a coolant to keep it from getting too hot. She also had a cut in her ear and her she looked like crap over all. She had choppy parts not cut correct on her legs and her pom pom looked like crap. They cut one chunk out too short and couldn’t make it look like a round pom pom because of that. Every sign meant they rushed through the job. When I walked back into that place to show them what I paid for, my dog was literally shaking from nose to tail, uncontrollably! They were rude and said my dog scratched herself, even though you can visibly see the blade marks on her face. I then pointed out how they can’t deny the pom pom looking like crap and she said she’d give me 15% off my next visit. No apology, no nice words at all. The 15% off is an insult because I WON’T BE BACK, and with it, they’re still more expensive than the other 10 places in the security widefield area. I didn’t want my money back or a discount, I wanted them to know what kind of work they were dishing out and to learn from it. I wanted kindness and I got nothing of the sort. If they had a zero star rating, they would of gotten zero and not one star. My animal’s demeanor when I had to take her back to show them, showed it all!!! Don’t go!!!

I can tell you past owners had issues running the business, but since the current owners took control about a year ago this place is so awesome and the dogs are treated very well. The people who work there are honest and caring and it makes a difference to my Lhasa Apso who doesn’t care for other people too much. We’ve been to many places to have our dog groomed and this is by far the very best!

Our dog loves Elena, the owner. He’s a rescue dog & so he’s nervous around any stranger but her love for animals puts him at ease & he looks like a million bucks when she’s finished with him. We’ll definitely make Elena our grooming headquarters.

I love the place, it is very neat and stuff is friendly. My 2 Cavaliers get their royal treatment, and look great trimmed and all cleaned up. Even the puppy gets his nails trimmed, considering he gets hysterical when anyone touches his feet, which makes it impossible for me to do it. Lena has her way to get him calm down and gets the job done. Thank you!

I am SO bummed about this place I can not even express it…
A couple of weeks ago I received a very strange email from Pawcassos (and I have never once received an email from them before) stating that they had some issues with a hacker but all is resolved. It then went on to say that they looked forward to everyone coming back and they provided a 50% off coupon for your next visit. Well, it wasn’t really a coupon, it was more of a strange picture of a puppy at Christmas time at the bottom of the email that said 50% off. It even said right on the «coupon» to feel free and print as many as you would like for your friends and family to use. It seemed really fishy to me so I deleted it and figured that THAT email was from a hacker in their system.
Then, to my surprise, a couple of days later I received another email from one of the other owners of Pawcassos acknowledging the strange email and stating that what the email forgot to explain to us was that the owners had recently gone in different directions and that the previous email was some sort of feeble attempt at keeping customers. She then went on to say that her and her husband left the business partnership because the now current, sole owner had been caught hitting and mistreating dogs during their grooming sessions. WHAT!!! She added that they have reported her to the Department of Agriculture and, in the mean time, have started their own grooming business out of the back of their home.
This whole ordeal left a really bad taste in my mouth and it all seemed too strange and too fishy to me, so I have opted not to patronize either business. Instead, I will sit in my disappointment looking for a new groomer to clean my bulldog.