Pep Boys

Amazing service and great group of people working there. It is a very nice change of pace to find an auto parts store that really cares about their customers and will give you an honest evaluation of your car. The manager and staff went above and beyond for me when I was having endless trouble with my car, and I can’t thank them enough for the effort and care they put into it. Highly recommended!

I went to get an alignment after having replaced a tie rod myself. Bahman, the service manager on duty, was great. He caught that I had only tightened the lug nuts by hand, and forgot to crank them down. He even had me paged when I had my phone on mute while I was getting some coffee next door when my car was ready. Great attitude and fun to work with.

Really appreciate Chris and his willingness to go the extra distance. Today, he replaced my pier and blade. He is the reason I shop at Pep Boys.

Recently had to get my mother’s car serviced & Pep Boss did a great job. Better experience then the last time.

I go here regularly for parts and fluids for the cars. They tend to be more helpful and friendly than other shops in town. I have used the shop a couple of times for oil changes, they can be a bit slow. other than that, this place is the best place on the north end of town. Occasionally, some of the younger guys seem to know less about products (sometimes I think they have the shop guys in the store), but usually i get what I need and get out.

I had a fantastic experience with Pep Boys last night. I had gotten into a minor accident because my brakes failed. Chris the service manager went above and beyond to get me taken care of and get me in and out quickly. The service tech, Jimmy, was extremely caring and both Chris and Jimmy genuinely wanted to make sure I drove away with a safer vehicle. I will be a returning customer after the wonderful service I received last night. They turned a stressful situation into a satisfying experience. Thank you!

Just went there this past week and they did a great job.
They continue to be friendly, competent and honest. What more can you ask for?
We will continue to give them our business — they earned it!

Stellar service and help each time I have gone in. Quick to help and get my vehicles in and fixed. James has done a great job each time going above and beyond. Herman has been a sincere pleasure on dealing with explaining the costs for repairs and genuine care about the service received.

The manager that I worked with called and apologized for his behavior. I believe him. I accepted his apology and will continue to use Pep Boys.

I cannot recommend this Pep boys enough. They are the only guys I let touch my car and they’ve never led me astray to some random product or service I didn’t need. They’re friendly, and are especially nice to former military. Anytime I can’t do the job myself, I just take it here.

Outstanding vehicle repair. Explain issues clearly and concisely and will assist with short term solutions if needed. Do not overstate problems and complete the job quickly. Recommend them to family, friends, and business associates all the time. Fast and friendly.

Not sure why all these negative reviews exist. I’ve been dealing with this shop for years and I’ve always had good luck. I think most people don’t ask enough questions. Make sure you discuss everything before any repairs start. I’ve had minor and major things done here since 1996. I’m very happy with the quality of the work and all of the folks are helpful to me whenever we go in for service.

I just called to get a simple quote on full synthetic oil. I asked how much oil my vehicle takes, because I have no owners manual and how much it would cost with filter. They were very rude on the phone and weren’t much help. While I was asking my next question he just hung up without saying bye or anything. It is not the first time this has happened. I would recommend going to another auto parts store if you care about customer service. It’s the simple stuff that matters.

They changed my headlight but did not check to see that it worked after the repair. I got home and a couple hours later the light was still out. Had to go back across town to be told it was not a bulb issue. Would have been nice to know first trip.

I like the selection and variety of items they have in the store. But recently, they haven’t been helpful in finding or locating things. That’s if I can find anyone around to help in the first place! They seem to disappear and I end up standing around the counter for help (or to checkout) for a number of minutes – where is everyone?!

Tires, they are kind of a requirement. And with the current economy, I want the biggest bang for the buck. So after several days of research, I chose Pep Boys. They have a buy three get, one free deal. After all the math it was the best price I could find on tires I was willing to install on my car.
The guy that helped me at the counter seemed nice enough. Told me about the deal, willingly printed an online coupon, and even agreed to give the military discount for my prior service. All good so far! He also told me they could get me out of there in 59 minutes or less! Sounded great!
Finally, 1 hour and 45 minutes later they are ready to give me my car back. I was fine with that, the Packer game was on, it was a nice day. Nothing to get bent out of shape about. I thanked them and headed off to get the sons some haircuts. While sitting there with the boys I examined the receipt. I was concerned I got charged the tire disposal fee when I had the old set in the trunk of the car. So i thought I should stop back by and let them know (and collect my $.) Simple, oops and here’s your refund. So be it, mistakes can be made even when the same guy that checked me in, checked me out. It wasn’t busy, but not everyone has the same mental capacity. So I thought all was well.
Later at home I find another charge for TPMS repairs. Now I’m no mechanic, but when you look at the original window sticker for the car there is no mention of TPMS. And hey, those valve stems are just rubber, not the normal metal ones required for TPMS. So I wonder how many people they try to pull this on, and how many actually catch it.
Be cautious if you go to a Pep Boys. Check your receipt (s) to make sure they aren’t pulling something on you too. We’ll see how this relationship goes in the future, but I am not happy so far!