Personal Touch Landscape & Gardening

I wish I had checked Unilocal before hiring this company to do landscaping. The short story is: AVOID THIS COMPANY.
The long story is I hired Personal Touch to do a spring cleanup that was quite expensive (several thousand dollars). Initially, I found Joanne — who I presume is the owner — to be a very poor communicator. Of course, she was quick to take my deposit check, but she never even informed me when the services would be scheduled. I had to call a week after putting down a substantial deposit to even get a general time frame for the work to be completed. And then one day, they just showed up at my house. No advance notice, no confirmation, nothing. Very poor communication. But it gets worse.
The work they did was mediocre and incomplete. In a chain of emails, I specifically asked for certain services to be performed and Joanne, the owner, promised me that they would be performed. But when the crew finished, those services were not performed. Joanne apologized and stated that she forgot. It was nice of her to admit fault, but she refused to provide those services, even though she admitted that it was her fault. Instead, she tried to get me to pay extra to complete the services that were promised as part of the original agreement. And the whole time, she kept asking me to hire them to do regular lawn maintenance. This is either arrogance or stupidity. Why would I hire a company to do regular maintenance for me when they not only fail to provide the agreed-​upon services, but when they also do nothing to rectify an error that was admittedly theirs? And it’s not like this was just a verbal misunderstanding — all of this is documented in writing via email. I think it’s more arrogance than stupidity — they think they can just do whatever they want and if they make a mistake, it’s not up to them to correct their mistake or do right by the customer.
AVOID THIS COMPANY.

I hired this company to do fire mitigation around my home. They were up front with me about what they could and couldn’t do in the time frame and budget designated, and the price was about average for a legit business, not crazy cheap like some random guy doing yard work, but you get what you pay for. I actually came on here looking for their phone number to hire again, and saw the nasty reviews the other people left. I had to let any other potential customers know that they are in fact a reliable and trustworthy company.

I really wanted to like this business. The owners are a friend of a friend of mine who helped them with their marijuana business a few years ago. Unfortunately that business had to close because of its proximity to a school. All that aside I think that when you hire someone to work in and around your home trust needs to be a primary concern. I found that this company and its employees could not earn my trust. Unfortunately that determination became apparent before any ground was broken therefore I can’t give an honest appraisal of their actual landscaping abilities. However the bid they gave me did seem to be Rather high compared to others that bid the project.
My final appraisal has to be to hire at your own risk.