The Spa & Salon at Garden of the Gods Club & Resort

Spa was awesome. Roxanne is great. The reason I will not be spending several hundred dollars to spend the day there again is the restaurant service, quality, and the way the wait staff treated us. My boyfriend and I brought our moms last Monday for a early Mothers day gift. It was pretty embarrassing to be treated the way we were. Like I said it was a week ago, I complained that day as well as called twice to have someone call me about the unacceptable service from the restaurant. NOBODY has called, great customer service! Everything from extremely slow service, to over charged on «double» drinks, to a waiter that told us what he could bring us then didn’t, to a COOKED ahi tuna $ 28 salad YUCK! I have pictures, It is ridiculous. We were treated like garbage that day. VERY embarrassed in front of the moms. Maybe if we were members we would have been treated differently, who knows. I saw myself and family spending a lot of time at this place but I guess not. Our first visit on March 30^th was really nice, (spent$ 250 that day). This visit, not so much, ($ 565 spent). I am sure I will be treated better somewhere else, maybe somewhere that values my dollar as well as my business.

Very friendly staff! Amanda the receptionist was SO polite and helpful. Amazing service.

Do not, I repeat, DO NOT get a haircut here. I have long hair and I asked for a quick trim (approx. 1 inch). Either the stylist was completely oblivious to her mistakes or totally inexperienced because I ended up with a very uneven haircut. I don’t know HOW she missed this. Even without being able to see the back of my head fully, I was immediately able to see it was seriously crooked. By far the worst haircut I’ve ever received in my life. I will be going to a different salon tomorrow where I will have to pay for yet another haircut to fix her mistake.
Update: my regular stylist had to cut 3 – 4 inches to fix the mistake. It wasn’t only uneven in the back but the layers she had put in (without me asking for them) were drastically uneven. Instead of a little trim, I ended up with a completely new hairstyle.

I don’t EVER give 5 Stars for a pedicure but this time I most certainly will! Michelle is new and I’m always skeptical of new techs but this time I was most certainly surprised! She is the bomb! The reflexology that went with her pedicure was the BEST I’ve ever received! I didn’t want to get up! She paid special attention to my poor worn out tootsies. I’m so glad the Club found her!

We were pleasantly surprised at the very spacious clean room with an amazing view. The service for lunch could have been better but the food was very tasty.
There were some hidden fees to be aware of, they were called service charges at the restaurant and were about 20%.

Holy moley this location.

Let’s be clear from the start, the first star is for the amazing view from the infinity pool & the second star is for the massage therapists.
Booked appointments for massages weeks in advance since we were traveling to Denver for vacation. We never received a reminder call, so we called them to confirm the time of our appointments, the staff seemed annoyed. When we arrived the girl at the desk wasn’t particularly friendly & grabbed some oddly sized rubber slippers & robes from a closet for us to change into. We then had an hour to «enjoy» what she called the hot tub room, the pool & the steam room.
–We tried the pool first, it was a no-​go. Floating bugs in it & water was too cold to be enjoyable.
–We tried the hot tub room second. The walls of the actual tub were slightly slimey (seriously gross) & the water made my eyes burn after just a couple minutes. Going in at all may have been a mistake, but I dont seem to have gotten sick… yet. The signage in this area of the facility is laughable & it’s extremely dated stylistically. I think it said «Bather Load: 5» or something like that. Are we taking a bath together?!?
–The steam room had a cleaning spray bottle on the bench & was not on. It was nowhere near clean & questionably functional. I declined finding any more out.
–The shower was really hard to figure out & the drains were not clean, ick!
–We did not schedule a couple’s massage, but that’s what we got. We were charged accordingly & did not speak up to have it changed since it was nice to be in the same room.
–The massages themselves were nice. Not mind-​blowing, but nice. Relaxing. & the therapists were professional & kind. When our service was completed we were led out to the patio to enjoy champagne by the pool & enjoy the view. This is awesome.
–I expected to exit the locker room & meet my husband back in the lobby. I waited & waited & waited there. He was no where to be found & there was no one at the front desk. I looked around in the halls & still no one. Meanwhile, I wedding began in the adjacent area & lots of people came filing through. If I or anyone of the wedding guests were dishonest, we could have easily helped ourselves to the expensive spa products for sale in the front lobby area. Finally, I realized that my husband had decided to wait for me in the car. I realize that this miscommunication was not the spa’s fault, but I found it disconcerning that the front desk gal took my husband’s payment & made a getaway of some sort so that I was left to figure out where he went, show myself the door & feel like I was leaving my massage without paying until I found him & heard that he had paid for us both. Not exactly 5 star service… I got the vibe that this place might be on the verge of shutting down, or if it’s not, maybe it should be. I’m fairly confident we were the only ones there on a Saturday afternoon, which is usually prime time for places like this. Odd…

I didn’t actually try the Spa myself but, all feedback from the wife was that it was an excellent experience and that she would defiantly go back again.
The staff was friendly, professional and that was from my conversations on the phone, setting up my wife’s day, she said the facilities were defiantly upscale and very clean. She left feeling exceptionally pampered and taken care of.

I’m torn about how to rate and write this review. Parts of my experience were wonderful. And parts of my experience were not great — not horrible, but not great.
Good points:
— The staff were friendly
— My services were great (I got a mani/​pedi & hairstyle); & the mani/​pedi came with a special cocktail! YAY! My hair turned out awesome!
— The amenities rocked! Loved the pool and the workout room.
— The views are spectacular.
— Lunch (food) was super. I loved it. My salad was fresh and delicious.
Not so good points:
— We were here for a wedding and there was a lot of «push» to hit a certain target with how much to spend. That was stressful and disappointing for the bride.
— I’m used to a spa making me feel super, super special (e.g. someone greeting me at the door, someone showing me around the vicinity to orientate me on the amenities, additional snacks and special water for drinking, super attentiveness to my presence, a robe, nice towels, etc.). All this was lacking. I was confused at what was included with my services, I didn’t get a robe. The towels seemed non-​existent. Overall, it just didn’t feel posh.
I was not unsatisfied — just a bit disappointed. There could be improvement. I probably would look for a higher caliber of spa to go to before returning here. I think I had false expectations given that this IS the Garden of the God — a beautiful, beautiful place that seems like it should be super elegant.

PROS: Massage was decent (I had deep tissue), locker room with towels & toiletries, steam room w/​eucalyptus spray, and jacuzzi. If you order lunch, it’s brought out to you if you’re in the jacuzzi/​lounge area.
CONS: tip was already included in tab (I prefer to determine the tip amount); front desk staff was a bit snobby; you have to leave locker room into the open hallway to go to the service – a little awkward to do that in a robe.
It wasn’t the worst spa experience, but it wasn’t the best that I’ve found in the Springs

Reception: Thank you for letting me use the expired gift card. I heard somewhere that Obama now doesn’t allow gift cards to expire but the hassle-​free experience is still appreciated.
Massage: I had an hour signature massage with Debra to knead out the worst kink in my shoulder I’ve ever had. So horrible it gave me headaches and limited my movements. I tell Debra that I just need to work on that kink. Do whatever it takes to rid me of that. She spent an hour massaging me, a mix between pleasure and pain. Pain only because of the nagging kink.
This was the second massage of the week in efforts to rid me of that knot and compared to the first massage, Debra was leagues better! Thank you Debra
The spa is before the main driveway to the country club. Meaning if you found yourself at the country club you’ve gone too far. It’s discreetly the first driveway.
The spa could use a sitting area or lounge and the lighting could be dimmed a touch. It looks too clinical at full light and it’s a bit jarring after finishing a treatment.
Overall, very enjoyable. Thank you Garden of the Gods =)

Wow, Hubs sent me here for a full day of treatments and I was in heaven even had lunch. Every person I interacted with was kind and very service oriented. Had a facial, full body massage, mani and pedi and each part was fantastic. The whole day was less than 300 bucks and the views are incredible. I don’t think you could get this at the Broadmoor (where I originally wanted to go but thank goodness the hubs knows how to pick spas) and they charge way more for these sorts of things anyway. I had a Pina Colada while my pedicure was being done. The day was slightly cloudy when i went but you could still enjoy the beautiful views and incredible pool. Its been one week since Ive been there and will be returning this week for more. Wish I found this place sooner.

Mani-​pedi service so-​so. Hot tub, pool, and locker room outstanding!

Peaceful. Nice massage rooms. Quality staff. Spa users get access to the Resort’s facilities (pool, etc.). Beautiful setting. I left the Spa feeling very refreshed… aaahhh ;-)

I absolutely love this spa. I have had massages from many, many spas over the years and the Signature Massage here is the best! My favorite therapist is Liana. Her hands are magic. I plan trips to Colorado Springs just so I can get a massage from Liana.

I have no idea what the deal is with this other lady, but I saw kiddies running around all over the place and having a good old time.
Anyway, my fiancé and I went in for a couple’s massage on a 20% off Monday thing. Let me tell you, for a total of like $ 170 (gratuity included) we both received this awesome 60 minute Swedish massage, got to use the fitness center and outdoor swimming pool. It was great. We were there for like 4 hours living it up.
Def. expect us there again!!!

You don’t have to go to Denver AND you don’t have to spend $ 300 bucks at the Broadmoor for a nice spa day in the Springs.
When it’s Saturday already and I still need to schedule a massage and I want champagne treatment in a cozy environment, this is my failsafe. They always come through.
It’s a part of the Garden of the Gods Club — a full service country club. The grounds are well manicured with a pool overlooking the Kissing Camels. The spa itself is just beyond the pool and upon entering, I am met with a courteous and professional staff, a glass of champagne or mimosa, a thick robe and comfy slippers.
The locker room looks like it was designed by my stylish, yet single aunt who likes everything «just so» — with aromatherapy soap, shampoo and conditioner dispensers. It has a sauna in the locker room and a co-​ed hot tub between both locker rooms to make for a nice session after a double massage with that special someone.
I usually get a 50 minute massage for $ 85. The massage therapists are good. They ask about any physical problems and give you water before and afterwards.
I also tried the couple’s massage with my husband. I’m not sure what I expected, but the only distinction between that and any other type of massage is that we were in the same room and they put flower petals on the tables.
I’m not overyjoyed with the place because it feels pleasant, but not warm and welcoming. I know that I can get more intiutive massages for less money, but if I want day spa ambience and massage, then I’ll go here.