AAA Carolinas – Forest Acres

Completely incompetent with poor communication skills with their own staff. I feel sorry for anyone who works there as a driver or tow truck driver

They got it really wrong.
I am a member and had my car towed there at the AAA agent’s suggestion. They had previously done ok with an oil change, but I suggest leaving the big stuff to someone else. They performed a $ 65 test of some sort and said my engine needed to be replaced. Mind you, although I had the car towed in due to light smoke, it had not cut off at any point and would still crank and drive. After not being able to find a used engine they suggested a «remanned» one for $ 8,000. My 10 year old car is barely worth $ 8,000! Maybe. On a great day… SOOO glad I got a 2^nd opinion. Final result: Cracked radiator replaced… $ 375 and back to me the next day. Car runs beautifully! I’m writing this hoping it will save someone else the trouble. I don’t know what they tested for or how they came to such a warped conclusion, but I won’t give myself that kind of headache again. Friendly? Yes. Competent? Questionable.

There are times in life when you need a helping hand and boy do these guys provide excellent service. The day before Christmas Eve and my battery died and without their quick and professional service I would still be in a cold parking lot waiting for help! They jumped the car and replaced my battery in record time! Best car service ever!
Thanks and happy holidays!

I scheduled a free battery analysis through a phone call. I only had to wait 10 minutes while the work was done. The thorough test revealed a weak battery, which I had suspected. Of course they offered to sell me a battery but I declined because I still have a 100% dealer warranty and will get it replaced there. The service tech mentioned that battery checks are always free for AAA members, no coupon needed.
The staff was very professional and friendly. The shop was very clean with a welcoming atmosphere. A waiting room with TV and free coffee was available. Trader Joe’s is a short walk next door if you want to have fun spending more money while your car is being serviced.

Do not use this facility. Had a wheel bearing go out and they tried con me into a replacement spindle from a junkyard two hours away. After my demanding they knock off the race and polish the spindle they installed a new bearing. Cost was $ 340 for a $ 10 part and a job that should have taken 30 minutes took 3 hours because they wanted to rip me off with an inflated job. When I go home to Pa I inspected the wheel bearing and found they had failed to install the bearing nut retainer which could have caused my wheel to fall off. Total fraudsters.

This place blew my mind. A honest, friendly, and frank auto mechanic is hard to friend, but AAA makes it a whole lot easier. We only went here to get a bum battery replaced, but they were able to fit us in on short notice, and turn it around in an hour. Several Year battery warranty, and free towing to the repair station were all perks. I used to wonder why I have a AAA membership (besides the hotel, and rental discounts), but no longer after this service.