B & L Tailors

**Update 4÷21÷2015 — BL Tailors continues to ignore all calls and e-​mails. I’m still without resolution for the 9 dress shirts that were altered improperly.
**Update: 4÷15÷2015. It has been 24 days since I heard from BL Tailors about this issue. The last email was on 2÷25÷2015 «Our insurance company finally got back in contact with B&L Tailors and denied the claim for the shirts. We would like to work something out reasonably with you. Please let us know.»
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Recap of the issues experienced with B&L Tailors
On 6÷20÷2014 I searched the web looking for an «online» tailor for a few higher end bespoke shirts. The reviews seemed good so I took a chance with B&L because my father was in the military in SC.
The job was simple — to tailor several shirts based on a «template» shirt. The end goal was to take in the sides and sleeves on some. (Will post pics of the results later.)
The shirts were returned to me 6 weeks later (as opposed to 10 days later as quoted) and 1″ slimmer than the measurements requested. The quality was inconsistent (some shirts darted, some taken in on the sides).
As of today 4÷2÷2015 I’m without my shirts, or a plan for resolution. 6 months ago B&L Tailors contacted their insurance and ultimately requested the original receipts of the shirts. I found them, but the claim was denied anyway.
Overall, Lloyd has been very professional and even offered an apology in writing. However, I’m still without $ 900 worth of shirts and a path to resolution.
I’ve spent countless e-​mails over the past year, but do not seem to be getting any sense of urgency. Sometimes it can take 2 months for a response. I’ve also tried calling the office but the lines are never answered.
At this point it’s been almost a year and I’m unable to direct answers on how this will get resolved. So I’ll start with this review hoping it will reach someone who can help.
I will provide updates until this matter is resolved, and adjust my rating accordingly.