David’s Bridal

If I could, I would give no stars. I was looking at a dress, I grabbed it off the rack to show my mother, the next thing I knew an associate yanked it from my hands and said very rudely, «You are not allowed to carry a dress around the store!». I was 5 ft away from the rack that the dress was from. DB has a good selection but you need to revamp your staff or you will have no customers. I am not going back nor am I ever going to recommend anyone to the Harbison David’s Bridal. I will just buy a dress from Jolins Bridal. Jolins is amazing by the way. They are helpful, kind, and you can just walk in and try on a dress if you want to WITHOUT having to set an appointment.

This place is awful, all David’s bridals are. I was in a wedding that was canceled and called to find out the return policy, the manager said all sales are final so my only option is to exchange for some shit I’ll probably never wear. Thanks David’s, jk go fuck yourselves!

Went here looking for a bridesmaid dress. Customer service was HORRIBLE! Darin was our sales associate. They didn’t offer any help or suggestions. I was told several times that they didn’t have anything like what I was describing just to find it myself hanging on the rack because he was nowhere to be found. At the end he and another sales associate wouldn’t even look at us when we were asking questions about how to order dresses and gave us one word answers.

I had wonderful experience here! I was nervous after reading the reviews. I got a dress for my vow renewal & a dress for my daughter. The women were very helpful & nice! I eve got a discount on the purchase of my daughters dress.

Horrible service AGAIN. After finding out about my engagement, I went a couple of months later like March 2011 I decided to try on dresses. Well I set up my appt and arrived wayyyy ahead of time and of course had to wait in the entry way. They should set up a waiting area instead of having customers standing around awaiting a representative. My rep was really nice but had no vision. Wouldn’t take into account what type of dress I wanted. Anyways by the end of the session she had me in some gaudy dress and was forcing me to purchase by telling me the line would be discontinued soon and that it was only on sale for a limited time. So I left. Well I went back today since it’s the only bridal store in the area with a wide selection. Tried to be optimistic… for what. The desk receptionist was frazzled (admitted it twice). No one else greeted me while walking around waiting for my rep. When I was introduced to the representative she seemed nice until she bumped into one of her prior clients and decided that it was much more important to help them find a lost flower girl dress instead of helping me and all i wanted was a torsolette bra. Finally she remembered me and placed me in a dressing room with no mirror. Then mid trying on the dress the door flew open (no prior knock), another representative was about to enter with a client. When she realized it was an occupied room she just shut the door (no «sorry for interrupting you»). NO apology given. Well after waiting for 10 mins in the room, I realized the rep wasn’t coming back as promised. So I politely left the bra on a table and walked out the store. While exiting I saw she was dealing with new clients. Terrible service twice. I definitely do no recommend going there but it’s the only place with a variety of options. I will take my chances by purcasing online.

If I could give this place zero stars I would! First of all the greeter was beyond rude! When your only job is to be cheerful and helpful and you can’t to that, then that is a bad sign for this business. We had a 2pm appointment and didn’t get seen until 3pm. And when we final did see a consultant she acted as if she would rather be somewhere else the entire time being snippy and rude. When I told her I only wanted to try on Vera Wang she let me try on ONE but down right REFUSED to let me try on anymore! And when finally my sister had enough and went to pull a Vera I wanted to try on the manager snatched the dress from her hand and put it back on the rack and the consultant would not let me try it on stating «I don’t want you to fall in love with something you can’t fit»! Although that is not the nicest thing to say it does make sense if my wedding was tomorrow instead of 2012 and Vera Wang wasn’t coming out with larger sizes in July of THIS year. All in all I have been to several bridal salons since getting engaged and this one was BY FAR the worst experience I had even had. I will never go back to this David’s Bridal and I will be sure to tell my friends the same. Unfortunately for Vera she has some really awful people representing her new brand.