Hackers Ink

Brought in my laptop for a screen repair. was promised a price of ~200 bucks that would be done 2 weeks later on the 5^th. Come the 6^th, we get a call saying that it would be 300. Apparently someone forgot to order the screen and the new one would be more expensive (why is that my problem?)
Further clarification and it was 300 PLUS my 90 dollar deposit. I had my son tell them no more price increases or i would notify the BBB. Then then called back as said I (who never actually spoke to them directly) THREATENED them. They then refused to repair the laptop.
UN-​professional!
Went to Gadget Guru the following hour. they could replace the whole display assembly /​frame with an APPLE Certified assembly, give a 1 year warrantee and it would be done in two days for 326.00
Where would you want your laptop repaired?

Walking into the store is very strange. They have gaming cards to the left and hot sauce to the right. Not very professional setting to have my computer fixed. The person at the front desk is smoking a vape and is wearing very «casual» clothing.
Anyways, you came here to get your computer fixed, right? Let’s talk about service then. So my computer had a bug where it would freeze at the initial loading screen when you turn on a computer. Seemed like a simple fix, should just be able to factory reset the laptop or something? Nope, I was charged the service fee on top of the new hard drive I needed for some reason. I’m not sure how their prices compare with surrounding stores but mine came out to around $ 180 – 200.
They did «fix» my issue but in doing so created a few more. When I got my computer, it no longer froze at the loading screen. However, all of my programs were gone and stuck in some random folder, they downloaded some antivirus for me, and I learned that I was missing several important drivers. The least they could have done was bring my laptop to default settings with the appropriate drivers. I was so upset when I learned this I eventually manually found the drivers and downloaded them myself instead of going back to hackers.
In conclusion, two stars for fixing my issue but absolutely no more for the hassle and lack of professionalism.

My experience with Hackers Ink and Jonas was AMAZING! The guys there were professional, personable, friendly, and knew what they were doing! I felt 100% comfortable with them and wouldn’t hesitate to bring my computer to them again. I highly recommend Hackers Inc.
Taking a computer to get fixed often feels like taking your car into the dealership, you never know what they’re going to throw at you and how much it will cost! Usually an arm and a leg at which point you may as well just buy a new computer. My laptop is 7 years old and just has a virus and was processing slowly as any would at that age. I was putting off taking it to the Geek Squad or even the Computer Guru guys up the street as the estimate might as well be a new system.
My wife bought me the Groupon and the very next time I took it by. I was welcomed by Jonas who took all down all my info and was very pleasant. He told me there was at least 13 others computers ahead of mine but it would be ready by the lastest, the following day. I got a cal later that night that it was ready. When I came back, Jonas explained everything that was going on with the computer and in a way that I could understand. He didn’t pressure me into buying the latest upgrades or even making me feel inadequate for having an old system. He even suggested better, cleaner gaming sites and had installed a new, free virus protection program. Jonas was very professional and personable. They even had me turn on the system and check it out before I left!
Unfortunately later that week I had an issues with the system running firefox and then freezing. I was able to call the guys and spoke with Jonas again. He said it was under their warranty and without hesitation he told me to bring it back at no extra cost to have them check it out. As soon as I got there, Jonas took a look and within ten minutes has my internet all worked out and running faster than before. He even showed me what to look for and explained in layman’s terms what was going on. I felt secure and comfortable with my computer when I left. I since had had no issues and highly recommend Hackers Inc.

They fixed my laptop! It took about a week and a half to fix my laptop, I had rootkits (viruses) in the system and my cracked hinge cracked. They were super inexpensive and very knowledgable. My only complaint is that it took a little longer than expected. My laptop is running smooth again and the hinge frame isn’t coming apart anymore. They seem to really care and are very passionate about doing the job completely and correctly.

Effective and speedy service, highly recommended computer repair! Staff was knowledgeable and service was very reasonable compared to other locations. Thank you so much!

These guys are TREMENDOUS! Jonas fixed my most complex computer problems in rapid time — allowing me to meet a tight client deadline. Whew! Not only was he efficient, he troubleshot with ease. (I had actually had two computer companies out in the previous 10 days and they couldn’t fix the problem. However, Jonas did.) The cost was so extremely affordable. Plus Jonas explained in a way I could understand — and I am so not a techie. AMAZING CUSTOMER SERVICE. I’d give them 6 stars if I could!

These guys are great. They made the geek squad look like fake geeks. And I mean that as a compliment. They explained everything very clearly and charged a minimal fee. Its nice not to feel ripped off from time to time. I highly recommend them for your computer problems. They gave me a good idea of what to expect from my cpu in the near future and some great tips. They moved a street over so call first for their address.

I am so thankful that I walked into Hackers Ink. After calling Geek Squad, Best Buy and Staples I was convinced my children’s laptops were going to become part of this weeks garbage run. Not only were they able to service them back to nearly new, they were done the same day. As a bonus… they have a side area with comic books… maybe I bought 1 or 2 or 9! I will definitely be going back.

Great service! They have fixed all of my computers as well as extended family and friends. A great resource and one you’ll want to share! Thanks!

Amazing service! Not only did they fix my computer the same day I took it to them, they charged me a fraction of what Geek Squad was going to charge. Thanks guys!