Joe Machens Ford Lincoln

I recently bought a Ford Fusion from Troy Atkisson at Joe Machens dealership in Columbia and had a wonderful experience. He asked a few questions about what kind of car I was interested in and before I knew it, he led me to the car I bought and love. He answered any questions I had and made my car buying experience go well. From start to finish, my car buying experience was surprisingly quick, easy, and non stressful, thanks to Troy’s helpful, efficient, and knowledgeable service.

Where do I start. Oh yeah Jason Lane! Rule number one when shopping for the best deals and customer service… go to Joe’s and do not see anyone else about your car needs than Jason Lane. This guy is one of the best guys around. I will never buy a car from another salesman as long as I live!
Thank you for everything Jason. You are a true asset to this dealership!

I purchased a used Toyota FJ from out of state, and although the logistics were a bit overwhelming, Jason and the rest of the team came through for me. I was met at the airport with a full tank of gas, some iced tea, and was quickly on my way. Great price, great service, great experience. I’m very happy with my ride and would do business with them again.

The worst experience ever. To start, the truck we purchased needed a new engine after 2 weeks of owning it. We had not even made our first payment yet and were already without a vehicle. They shot us a quote on putting in an new engine we found. Only they wanted to charge us $ 1600 more than they quoted before they would allow us to pick it up. We were financially drained at this point. 5 DaYs. Yes 5 days after the new engine was installed it leaves us in the side of the road. The ICD (I think that is what it is called) needed to be replaced. Come to find out (a lady who worked there accidentally accidentally gave us the previous owners paperwork) that part had been replaced 2 months before we purchased the truck and was under warranty by Joe Machens. They still charged us an additional $ 400 for this part. (we did not find out it was under warranty until after we paid and were worried the girl who have us the paperwork might get fired) The truck is a total lemon and has left us in the side of the road at least 8 times since we purchased it. Run. Do not walk away from this place. We also never got the spare tired that promised or the extra key.

Just recently bought a car from these guys from out of state, had car delivered and found all 4 tires were almost flat, aired them all up and found that every one of them had large cracks in the sidewalls, very bad cracking, unsafe tires to use, contacted the sales guy and dealer and they don’t care at all, basically say I bought the car as is, even though it’s supposed to come with a 90 day warranty, which I’m finding out these people don’t stand behind at all, from all the online reviews I’ve read, I guess I should have done my research better on this dealer, they are a bunch of crooks, do not buy anything from them unless you want to be lied too and ripped off, they will tell you anything you want to hear, to make the deal and then not stand behind the sale! !!

If you buying a car in Columbia, you will mostly likely buy it from Joe Machens. Machens dealerships cover everything from Ford to Toyota to BMW to Mercedes to Volkswagon.
When buying a new or used vehicle the object is to complete a deal where both seller and buyer are happy. Since Machens dealerships rank in top 3 sales for the state including KC and St. Louis they must be succeeding.

Outstanding customer service and a great sales team! Love my new truck thanks guys!

The worst!!! We settled on a price. Then when we went to finance they slipped in two «warranties» we didn’t ask for. We had to have them re do the paper work three times. Then when we thought everything was correct we received the payment book in the mail. It still had the higher price. Our loan ended up about $ 2000 more then the negotiated price. Done dealing with slime. Never will I go back or send someone there!!!
Won’t even give them one star.

Crazy sales office full of money hungry sales people. They must be doing something right around here with constant customers in their seats! Wasn’t forced in to buying a car when looking around the lot and had a very pleasant experience! Will do business with them again in the future if I’m in the area.