Miller’s Professional Imaging

Don’t ever use them!!! Ordered on 5÷10÷2016 didn’t receive them until 6÷10÷2016
Such a horrible purchase. Ordered wedding invites and RSVPs, and it took a full month to get them. Weddings are already stressful enough, but this company is really good at adding to it. First they said they have been having problems at the printer, then they said they had shipped them. Called a week later, and they still hadn’t shipped. Finally almost 3 weeks after ordering they said they would rush deliver it. 5 days later we finally get a package delivered to our door… didn’t seem very fast for «rush delivery». At this point we were just excited to get our invites and RSVPs because we only have 30 more days until the wedding now. 2 months of time would have been nice to give our family and friends to respond, but now everything has to be rushed. People will barely have time to get the RSVPs back to us before the wedding, and we need a head count for food and drinks.
The excitement of getting the package was instantly gone once we opened the box. Wow, only the invites were in the box. So, we called again. Apparently they packed them separately and the mailing address was typed wrong on the other box even though they were going to the same place. They told us the package is being held at UPS, and we can pick it up the next day.
We picked up the package and brought it home. We have the invites ready to go, bought all of the stamps we needed. We just needed to put the RSVPs in and send them out. But our problems still aren’t over. We open the box of the RSVPs and see that they cut them wrong or printed them wrong. The letters are cut off on the sides.
We are so disappointed. Nothing has worked with this company so far, so why should this be any different. We don’t have time to reprint these now. We have to send them. I have only seen my fiancé cry a few times, and this was one of them.
What good will credit towards our next prints be, if we never want to buy from them again?
Just want our money back.

I am a full time photographer and I use many different print labs for different products. I took a gamble ordering a custom USB drive for a client, hoping it would be here for a delivery on Friday. I received the beautifully printed custom USB drive WITHIN 24 HOURS OF MAKING MY ORDER.
I have used Miller’s a number of times and have always been satisfied with the quality of their products and their print quality is the best of any of my labs (but they are more expensive). This last order, though, cinched my loyalty. They did a phenomenal job and the speed with which they delivered their product was amazing.

Poor customer service. Slow shipping. the prints– not the best finish on them and they are packaged very cheaply

I ordered my wedding photos from mpix and I am very disappointed in their service. Not only were several of my photos cut off but one particular photo that was a little revealing of my wife getting ready was missing from our photos when we got them. I contacted customer service, via email because they didn’t have a phone number listed, and the customer service agent, Tom, was extremely condescending and absolutely refused to take responsibility. He kept insisting that the particular photo was never ordered. When I logged back onto the website, sure enough the photo was on there. I wouldn’t have uploaded it to the site if I weren’t planning to order it. I also clicked «select all» when ordering so I know it was definitely ordered. I went back in forth with Tom several times but he never offered to fix the problem. I will never use this company again.

Very prompt service. Very professional packaging. Great options and clear pricing.

I don’t get all these reviews for
. Yes, they are affiliated with Millers, and I have never used them. I go direct to Millers. They are always available by phone. They have corrected orders when there had just been a communication error. They overnight prints and the colors are awesome. I have gone to numerous other professional printers, and none have near the quality of Millers. I suggest these people that do not like Mpix actually review mpix. Millers is definitely not the cheapest, and rarely have sales, but I go to them anyway. Others will charge $ 15 for 2 day air. So that adds up in cost. Or don’t use Millers. Better for me.

MPIX review– No phone number to call if you have an issue. The emails were madness and the customer service rep was AWFUL! You could tell from the email she was not there to help me and cared nothing about trying to make me a happy customer.
The separate carts is such a rip off way to make you pay for shipping twice!!! Also it will not allow you to use coupons even though your total is more, the separate carts make you have to spend even more. I loved their prints but if you have a problem good luck with just one email address to get things fixed. I worked with Molly and at first she has no title in her email but as soon as I asked to send to a manager, all of sudden she was the manager over customer service. seems like she just didn’t want to let me work with a manager and with no phone service I was at her mercy! i hope they get it figured out about grouping item instead of the separate cart bs.

Not customer oriented.
No easy access to price information. Require to submit test print to buy USB Drive.

I am a professional photographer that has used Mpix a lot in the past and had mostly good results, but 3 – 4 times I have had to get reprints because of a mistake that should have been caught. Mostly recently, there was some sort of goop on my photos. The way they were packed also ruined the photos because the tape was put on the front of the photos instead of the back. This caused some of the tape to leave residue on the image and in another case pealed off part of the photo. When I contacted their customer service there was no apology, instead I felt accused. I have been a customer of theirs for 5 years and only a few times have had to get a reprint. And still they took the position of guilty until proven innocent. After about 10 emails I finally had to ask for a supervisor and had to ASK FOR AN APOLOGY. Who has to ask a customer service agent for an apology. Ridiculous.
I really expect far more from the Miller Lab (Mpix). I’ll be looking for another company to use moving forward.

This is a review for
Mpix has proven to be a fantastic service. I am very pleased with the quality of the prints. That is a very subjective opinion because I do not have much to compare it to, but everyone that sees my prints is always blown away by the quality. When I have my stuff at a gallery, the quality of the prints is at least as good as the rest.
One time there was an order mixup. I received a wrong print instead of the two that I ordered. I contacted customer support. The correct prints were at my doorstep the following day.
I don’t see myself needing to use another printing service any time soon. Outstanding quality, very competitive pricing, and excellent customer support in the rare event an issue will arise.

Customer service is non existent. No phone service. I’m a pro and USED to use them… There are other labs just as good or better with GREAT customer service AND a PHONE NUMBER… ACI will be getting my business from this point forward.

Warning — do not use this service unless you have a lot of time and are use to horrible customer service. I used this service to order a number of things but their user interface and direction for creating an album is the worst ever. The biggest issue though is that if you make a mistake they won’t let you make a change without having to redo the entire album Further. their customer service agents are super unhelpful and all they seem to care about is ripping you off. I will NEVER use this site again. It is a complete waste of money and time. Would recommend Shutterfly or any other mainstream site instead.

I’m reviewing
, which is owned by Miller’s Professional Imaging. I had heard such excellent reviews for
. Unfortunately, I can’t speak to the quality of their prints since I never received mine. Dealing with customer service has proved futile. Despite the fact that my photos have clearly gotten lost in the mail, they will charge me to reprint them and send them because they can’t confirm that the package was lost (they want me to go to the local post office and try to have them figure it out — never mind that I have a job and can’t take time to go to my home post office). The tone of their customer service is condescending and unhelpful. My first order will definitely be my last order. I live in NYC — I really don’t need them to get great prints, I did it purely for convenience. Never again.

I was really on the fence about if I should give them 1, 2 or 3 stars.
I was excited when I discovered Millers Professional imaging because they had a larger paper selection from my usual place. The shipping was really fast too.
The only really I am scoring this place so low is because they have TERRIBLE customer service. Every time I get someone on the phone, they are incredibly rude. Forget the customer is always right. I’m a business owner myself, so I get all of that, but I have never worked with a company before that has such abrasive customer service.
If you do order from this place DO NOT make a mistake, because you will pay for it. Even if the mistake isn’t your fault, you will pay for it. They claim their system is flawless and if anything happens, it’s your fault and not theirs.
I can see how people who you mpix could like them. If you’re just using them for a one off maybe. But if you’re a professional and using them, you’re probably submitting larger orders like I was which means if you need a reprint, and they think it’s your fault, be prepaid to shell out of pocket for a second time around. If you’re OK with paying double for an OK product with rude customer service then this is the place for you.
I refuse to use them anymore after my dreadful experiences with the people on the phone.

I began shooting 4×5 C41 about 6 months ago. I had been wanting to shoot 4×5 for a long time, but was always hesitant to invest in the process as the film and developing are fairly expensive. Miller’s currently processes 4×5 C41 for just $ 1.52/sheet and the provide free overnight FedEx shipping (both to and from). Their extremely reasonable prices and free shipping have allowed me to shoot more sheets per month than I would if I got my film developed elsewhere. Their turnaround time is extremely fast (sometimes they develop and return on the same day that the film is received) and their work is quality. I highly recommend Miller’s for film processing!

** Just a note… This review is actually for
, which is a division of Miller’s Professional Imaging, but I can’t seem to find a listing just for
.*
I LOVE photography. Really, I have to confess that it is a true passion of mine. Ah… especially since I had my beautiful: o) daughter almost 7 months ago. Since that time, I’ve taken an absurd amount of pictures. My husband and I also recently took the baby for a six month photo shoot (to these truly amazing photographers in Boston… that review will be coming up soon!), and I began extensively searching for the best place to get prints made up.
My crucial criteria:
1. Incredible image quality (professional grade, if possible),
2. Excellent photo paper (choices of paper… even better),
3. Reasonable prices,
4. If ordering online, a reasonably short turnaround time, and
5. Again, if ordering online, packaged and delivered in perfect condition.
flawlessly delivered in every way possible. My prints are absolutely gorgeous; crisp, clear, the color is literally perfect, and the images look even better than they did on my monitor. Everything about the ordering process was simple, and the prices were unexpectedly reasonable, inexpensive even, for the phenomenal quality I received. My mix of prints (4″ x 6″, 5″ x 7″, 8″ x 10″) arrived in pristine condition (boxed, in cellophane envelopes with some cardboard to keep the shape… I’ve never received prints presented like that from any other company!) within 4 days of my initial order. I could not be more pleased!
Over the last few years, I’ve ordered prints online from at least half a dozen online companies, and I’ve never been even close to completely satisfied. Now that I’ve seen the quality that
believes in, I’ll never order prints from another company again.
I couldn’t recommend
higher…