MSA The Child and Adolescent Center

I found this place to be very dishonest. We were told our child would be in group therapy sessions with a licensed therapist for three hours a day. The conversation would be monitored and directed to allow for opportunities for the group to develop coping skills to help deal with various issues. Well it turns out that the groups we allowed to break off into various social clicks and self talk, self direct and come up with solutions with no adult or licensed therapist supervision what so ever. So it was the blind leading the blind which lead to having our daughter condition enhance vs. develop into a workable condition.
Here she learned that she didn’t have to go to school if she couldn’t make it out of bed, she didn’t have to deal with working in her relationship with her father because it was too painful (which is really hurting her and the family), her stress level has elevated to hives and massive panic attacks. While she no longer self harms, (because we have locked up all material that she could use) she will scratch the hives till she bleeds. All conditions that never occurred before MSA. She now believes that she is her diagnosis and not who the person she was prior to the program.
We were told on Tuesdays there were meeting for parents to attend to learn more about how to help our children. In the six week period that we were at MSA we were able to attend two. The parents waited for over a half hour one night before we were told the class was cancelled. This was after the director of the class saw us in the waiting room, did not address us, and left the building. I waited three hours to have a parent meeting with my child’s councilor and never had the meeting.
When tiring to communicate with the therapist we were forced to leave messages and wait DAYS to hear back.
Every scheduled appointment that we had was a minimum of 30 minutes late. We were never able to oversee a group session with the kids being told that this would provide an «unsafe» environment for the group. Meaning they would not be able to open up and work in the problem. Now I fear that there was no structure to the groups and a lot of bad information was shared.
When we started the program we were told our co-​pay per day would be $ 20.00. I should have double checked with my insurance because it was in fact $ 60.00. Which means we are $ 3,000 in the whole for a program that didn’t work.
We a filled out paper work to have her records released to her continuing care providers. No information was ever forwarded. Her current physiatrist in AA county said she has not heard good things about MSA and from what she can tell the program did little to improve my child’s situation. Meaning she was no better then when she started MSA. I can say with 100% certainty she is worse.

They are unethical and should be sued for prescribing medication to a minor without consulting the noncustodial parent for consent. The parent has joint legal and physical custody, which they chose to disregard.

Dr. Pezor was worth putting up with a rude front desk staff and horrible billing dept but since he has left the practice, many patients will likely move to a different office. My bill was 45 days late (after insurance paid) and my account was sent to a collection agency and the office would not accept my payment. The business is clearly run by a behind-​the-​scenes accountant and not a caring health care professional.

Place is ok, my daughter’s needs are met. Psychiatrist left the practice but nothing was shared with customers. My daughter says group therapy is not what she thought it would be, there’s a lot sitting around and hanging out.

Very nice location, and staff. There’s not much to review other than how friendly the staff is. Also they book up very quick and scheduling is months away for new patients. The other downside is one Therapist has their office right beside the waiting room and the walls are paper thin. I literally could hear all the client’s issues (HIPPA violation). Also they have a heating problem very cold. Overall I love Dr. Kharod France is awesome and dedicated to listening to his clients needs.