Rooms To Go

My first ever experience in needing to buy furniture, since I needed to replace my previous couch and decided to see if there were any good deals going on for the New Year. Was greated at the door by a sales associate and was not pushy on trying to sell us anything (as I knew I only was going to get a couch). She had told us to let her know when I was ready to make a purchase and she would ring up my sale. What I liked was that the couch I eventually bought was cheaper than the sale price of where I was looking at prior to coming to Rooms To Go.
The only downfall is that they do not keep inventory at the store and your purchase needs to be delivered to your home (unless they are discontinuing a particular item and if the last piece they have is the floor display — you can take home yourself). Their warehouse is in Atlanta, so picking u is not an option (it is, but for me — since I was only getting a couch and the price pre-​tax /​pre-​delivery was under $ 500 — the delivery charge was $ 55 — $ 60). Not sure if the delivery charge is based in purchase price and it amount of items you are getting and /​or assembly. Also, Saturday’s are a busy delivery day. I made my purchase on Janyary 1^st, and since I work during the day, I wouldn’t be around for weekday delivery and the first available Saturday delivery was January 16^th. They give you a delivery window, usually a day or two before delivery — which could be a four hour window.

As always, horrendously poor service. For a large company, you would think they would know how to treat customers. Instead they thrive on knowing everyone is sitting at home all day long bored because they won’t share their delivery schedule or call you to let you know they are on their way.
And to make this even more professional, RTG has now called me to see if the delivery guys are here. They aren’t…well would i please tell them to call Keith when they get here because he can’t get in touch with thrm. Are you serious!!! Not my problem.

While I really love the bunk beds I just bought for my boys’ room, I have to say that dealing with Rooms to Go was a horrible experience! I walked into the store, in 5 minutes my order was totaled, paid for fully and delivery was scheduled. That is where the positive part of RTG ended. I worked tirelessly all week last week getting the room emptied, repainted, etc so that when beds were delivered, they could walk in and put them together. They arrived with only one set of hardware for two beds… this was on Friday, October 31 at 4:00. The customer service line was extremely rude and offered very little in the way of a good solution. It is now Tuesday, November 4^th and finally after waiting all day, driving home from being out of town at the crack of dawn so I could be at the house with no idea when they would arrive after numerous calls to both the customer service line and the store directly the bed is finally being assembled. We even talked directly with a manager who assured us she would call the delivery company and find out the expected time and call us back and THAT didn’t happen either. We bought furniture from a location in Charlotte about 12 years ago and had a great experience so it is a shame that this one was so unbelievably irritating. I could have driven to and from Charlotte to IKEA and had similar beds with a lot less stress!

We previously purchased a bed through rtg, and have their credit card. My husband and I went in looking for a new sofa/​living room set tonight. After circling the store for over an hour we picked out a reclining sofa. The card said it was 588. We found our sales associate, who was very friendly and proceeded to checkout. She rang in the sofa, and 2 pillows I picked up since it didn’t come with any. Total 1,100? What? That sofa was 988.00. I told her the sign said it was 588, went and got the sign! Oh that’s for the non– reclining one. Really, because the picture shows it reclined! Well apparently that’s just to show you… Um very misleading! The one in store with sign on it reclines and the picture shows it reclined. This is bait and switch!