The UPS Store

I went to this particular UPS store today to get some documents notarized and faxed to a location as soon as possible. Their store hours are really convenient closes at 6:30 pm M-​F, and all mail goes out by 5:30 pm.
I get to the store at roughly 5:35 pm too late to mail my documents so fax was the best method. Tom, the notary on duty at the time, is busy helping a customer so I waited in line. While waiting, I notice a large stack of graduation programs on top of the envelope rack in front of me. I grabbed one to take a look at what I thought was an sample while waiting to be assisted. Tom, who looks like he is in his late 60’s early 70’s, yells out «you can’t just go grabbing that stuff!» «It’s personal information!» I was shocked so I reply that I thought they were sample programs and if they were private why were they out on display for the public to see? Tom doesn’t answer the question and asked me to put the stuff down. After he is done with the customer in front of me, Tom asked my wife and I for the information needed to fill out the document. My wife forgets her license and as she is walking to the car she says to me «Don’t you touch anything.» in a joking manner after witnessing the awkward exchange Tom and I had. Tom replies to my wife «Ma’am you know I don’t have to help you?» My wife stunned by the remark looks at me confused, I ask her politely to grab the stuff and try to calm Tom down for the sake of getting the business done. Toms then tells me my wife, «didn’t have to put her 2 cents in.» I am annoyed at this point and asked Tom if he was having a bad day to his reply was «the worst.»
Had I not been in such a rush I would have left the store to seek service elsewhere, Tom put me in a compromising position where he was completely rude and disrespectful to me and my wife in front of our kids because of his bad organizational habits, and unfortunate day. After he serviced our needs he gave my 2 daughters loli-​pops, maybe as some sort of apologetic effort. We thanked him and left, but I have never felt so frustrated and confused. I apologized to my wife because I did not defend her harmless comment, but had Tom been 20 years younger then we may have needed to have a man-​to-​man talk out back about disrespecting someones family in public for whatever reason. This guy clearly does not work well with people, and he is not suited for the position he holds at the store. Someone with lesser patience then I would have found themselves in a situation on behalf of old Tom.