The UPS Store

Ditto what everyone else has stated. The owner is very rude and knows nothing about customer service. Hard to believe they are allowed to carry the UPS Store franchise name.
I understand a new UPS Store may be opening soon at Dobbin Road and Snowden River Pkwy and I cannot wait to give them my business.

Don’t use this place. Horrible. Who charges $ 1 for 6 inches of tape? The old Asian dude… Seems sooooo happy to be at work… Not. Handing my shipment over to that guy, felt like it would never get there.

I went to bring a box in to ship back a return and without so much as a word, he brings a different box from the back already packed up and told me the total was about 5 dollars. I’m wondering why am I spending money on a box if I brought my own box with me? I asked him why he didn’t use the box I brought in and he said it was too small, yet he didn’t say anything before taking my box to the back to pack. He was incredible unfriendly and said he had already packed it. After a discussion about the fact that it fits in the box I brought and I didn’t ask to buy a different box, he unpacked it and or my product on the table then proceeded to ignore me and take other customers. After 2 customers (one of which he was annoyed with that he was not paying with cash and it was a purchase under five dollars. not sure why a huge parcel company would not allow for smaller purchases with credit or debit), he eventually used the box I brought with me and didn’t say anything else to me. Other customers observed his rude behavior towards me and gave me sympathetic looks. This was a horrible experience. I will not be visiting this location again and will likely use FedEx for all similar shipping needs. With this many poor reviews, the company should audit this location’s customer service and retrain him.

Seriously the worst customer service ever. These people could care less about you or your business.

Literally the worst customer service I have ever seen. I arrived 5 minutes before closing and the gate was already down. I knocked — they turned the lights off!!! The worst!!!

Rude guy working there didn’t give me a receipt for my package. A week and a half later and it hasn’t reached its destination. I’m not convinced the asshole didn’t steal it. Seriously go to one of the other Columbia locations, they are sooooo much better.

Racist clerk, rudely told me that computer costs money in a scolding manner. Of course it costs money, I was ready to pay. I went to another UPS 30 minutes away and paid to print there instead because I couldn’t deal with the racism. A nice white lady was there at the same time and he treated her very kindly and politely, but looked at me very rudely for no reason.

I will never come here again! I will drive out of my way to go to another UPS store. One that actually appreciates my business. I purposely left my box untapped just in case he needed to see the contents or needed to do something else. I have had this issue before where I have tapped up the box and the agent needed to get inside the box because I forgot to do something. The owner immediately told me that he is going to charge me $ 1 to tape my box up. I looked at him and said «Are you serious?» he said yes, now next time you will tape up your box before coming in. I am 8 months pregnant, and the box was not light. We had a heat advisory that day. So I was not going to walk to the grocery store buy packaging tape, then tape my box up, and walk all the way back to the store. The owner obviously knows this, and is taking advantages of UPS customers. When I checked my receipt to see the charge it says Misc Taxable. So, I was also taxed on top of the ridiculous $ 1 charge.

Charged me $ 1 to put one piece of frickin’ tape on my small box I dropped off for a free UPS pickup. So you are making about $ 100 off one roll of packing tape on a free service you advertise. Congratulations to you.
Worked for this very location for 2 years during college. It’s been sad to see that service has deteriorated over the past 10 years. The new franchise owners seem to make up pricing and policy as they go along. All this while taking advantage of a close knit community of long time customers.

I saw the one star and I thought to myself, ‘it can’t be that bad’
oh boy.
at places like UPS where you go for service rather than food, products, etc, you really look for the customer service. and this place has no customer service.
only good thing was that it was fast.

I called the store for a price quote to print coil bound books. After reviewing the specs several times I received the quote of $ 2300.00 which was acceptable to me. I send a pdf file for the store to review and got a call back that a price mistake was made and the new price was going to be $ 7600.00! I think the store employee needs to have a better command of the English language and be better trained in printing specifications. I had the job done elsewhere.

The worst ever experience now on two occasions. The owners seem to think that they are doing us a favor by allowing us to ship via their location. Well, no more for me. I’m going to Staples for now on. Unbelievably poor customer service. I guess reading his newspaper WAS more important than repeat business.

Door sticker says they close at 5pm on saturday, i arrived there at 445pm on a saturday and they were all locked up.