Benefit Brow Bar at Macy’s

They’re pretty good if they’ll deign to serve you. I’ve been coming here for a couple years and the last three times I’ve dropped in they’re «too busy» for me. Each time there are three staffers hanging out talking to each other behind the counter. I ask for a wax, they ask if I have an appointment, I say no, they say, «We’ll be happy to make you an appointment two days from now.»
This same conversation has happened three times. Maybe they’re short on waxers, but there are zero customers there, none. Such a bummer, it used to be a nice treat while I was at the mall but if I need an appointment days in advance I’ll do it at my salon.

I was a little nervous before going here because I’d never had my brows done professionally before. However, my aesthetician, Kristi, was super helpful and answered all of my questions. I ended up getting a wax instead of a tweeze, based on her recommendation, which was actually cheaper than the tweeze, to my surprise. It barely hurt at all — a little sting and within a few minutes after I felt fine. I love the shape of my brows! They still look like me, just more polished. They also took the time after to give me some makeup to close my pores after the wax and smooth out any redness in my skin. I didn’t know going in they would do this, but I liked it a lot. Of course they do ask about purchasing products but you don’t have to and there was no pressure. The only thing I wish I knew going in was that they only take cash for tips. I didn’t have any on me because I assumed I could just put that on my credit card! I feel terrible, and I’m going back once I get to a bank to make sure I leave a tip, because it was well deserved. I would definitely consider going back in the future!

This was a very bad experience. My daughter and I were at Easton mall Wednesday about 10:00. Walked into macys for some shopping for my granddaughter. We passed the brow bar, wow we said. We walked up and asked to get our brows done and two ladies were just standing there and one said we take appts. I am not from Columbus and was only there for a short time. No I said I can’t make an appt. They both said well we can’t do it without an appt. both ladies with nothing to do just standing there. Turned us away. Ok I will never go back. They were very rude.
Very rude !

Seldom do I find a place that can sculpt my brows just the way that I like. It’s always a struggle and I always walk away frustrated knowing it will be another four weeks before I can try again. But I digress — I was introduced to The Benefit Brow Bar when I was given a coupon for a free brow consult. I scheduled my appointment and kept an open mind.
Normally, when I get my brows done, I have to go into strict detail about what I do or don’t like and how much of my hair absolutely has to be left in my eyebrows. Well, this time, all the dramatics were not necessary.
My appointment was with Andrea and she went into great detail about their brow mapping process and everything that she would do that day. So, I sat back and let her have at it. All I can say is wow! She did an awesome job. My brows have never looked so great. She even went so far as to show me a few tips and tricks I could try myself. I passed on all the extra products they were pushing because that just wasn’t in my budget for that visit. I walked away extremely pleased. And I couldn’t quit looking at my brows.
I have finally found a place where I can get my brows done to my liking and I think the Benefit Brow bar has a customer for life.
**updates review for Macy’s location**