BikeSource

love this place! these guys are always so helpful + tolerant of my lack of (but I’m learning) knowledge. I met dan and he told me he would take care of me + that is exactly what happens each time I walk in the door. they could easily sell me more than I really need and they don’t. in fact, Brian explains to me why a certain product would /​wouldn’t be valuable for my skill level. I have yet to meet anyone who hasn’t truly been helpful, not to mention friendly ;). I live ½ mile from trek + roll and could easily drive there for my cycling needs, but I really trust these guys + know I will get great service + maybe even learn a little something with every visit. thx bikesource!

We were greeted immediately and asked what we were looking for. The associate showed me some options and let us look around. She was always available whenever I had questions. I picked a bike and she made sure I got the right size, so they pulled one out of the back. Turns out it was a newer model than the one displayed, and it looks awesome. Then she explained that the kickstand and bottle holders were a little more if I wanted them installed. Everything was expertly done, and the bike rides great. Very self explanatory for somebody who hasn’t had a bike in many years. Also, when trying to get the bike into our van, another associate noticed us struggling and came to help and showed us how to properly remove the front wheel. Overall, I recommend Bike Source, and their products are top notch. Also, she made sure I knew that adjustments on the bike were free for life.

I came in looking vaguely for rain protection and left with more specialized, effective gear. Will was super awesome and helpful in finding the right gear for me; he asked questions and tailored his suggestions based on my answers. He also made some minor adjustments to my bike to help me have a more comfortable ride, free of charge. Even though I ended up spending like, three times the amount I intended to, I felt completely confident in my purchases and my future usage of them. Thank you!!!

Great place to find bikes. On this trip we just needed my daughter’s cheap bike tire fixed. They replaced the tube in under 5 minutes and it only cost $ 13. Sure I coukd have replaced it myself for $ 6 but it woukd have taken me longer. And since I was coming here anyway… great service!

Great location for the newest /​best in bike equipment or apparel and for bike repair. Woke up for a ride only to find a flat tire. Brandon at the Service Center fixed it on the spot in under 30 minutes while we browsed the shop. Very fast, friendly service and reasonable prices. Will be back for my next purchase.

I came here a couple times looking to purchase a bike for my wife. We were warmly greeted by Raquel and started down the path of being educated about bikes. Unfortunately, it was her 3^rd day, so i don’t think she had the sales/​education «story» down. However, Joe helped us out and was very informative and funny in educating us novice bikers.
According to the other posters, they are commission based, but it didn’t seem to me that they were hassling or pressing us to purchase. On the second trip, we were helped by a different individual but she was also pretty knowledgeable and helpful.
Honestly, I would have purchased a bike here had we not visited the Trek store and has such a great experience there. From a bike perspective, i think Trek, Specialized and Giant are considered the ‘big 3′ in cycling from all the people I spoke with, so really you can’t go wrong. Ultimately, it was the better customer service, education, and presentation that won us over to Trek and not Specialized (Bike Source).

No wonder why I never get greeted while roaming this shop… they’re on commission I hear. I’ve bought a few accessories here because they had a sale and before that, I came in at least 5 times to browse before buying anything.
There are moments when a customer just wants to be left alone to browse, but at least make the effort to say hello to me and tell me that if I did have any questions, I could ask them. Nope, nada. I was actually going to buy a computer too, but the guy standing 3 feet from me across the counter didn’t even look at me. I guess Roll: would rather take my money.
note: I did buy my road shoes here and sized it myself while waiting for someone to come over but no-​one did, so I had to go look for it myself in the storage area around the corner. If it weren’t for saving $ 30, I would’ve left. I’ve learned my lesson about this place.

I hesitate a little to give it just 3 stars — but this was my personal experience and it may be more suited for others.
I hadn’t owned a bike since early high school and was wanting to get back into biking. The guy who helped me was very nice, but I felt like he was trying to convince me to get stuff I didn’t need. For someone more experienced or hard core than myself, sure, maybe the more expensive bike with these fabulous features would be worth it, but I doubt it would’ve made too much of a difference to me.
He was cool tho about letting us test ride our bikes for a long time — I don’t even know how long we were gone but it was such a gorgeous day out and they rode so amazingly we didn’t want to return them =). Anyway, the bikes there were way too expensive and I feel like there were bikes of comparable quality at Performance Bike up the street for cheaper. But if you know exactly what you need, and want to put down the dough on a Specialized bike, by all means go ahead and check them out.

Fully stocked, with inventory as well as commissioned sales people. I’m a commission sales person myself, so I have empathy, but I also have the knowledge of the up-​sale. If you can try to get information about what you want first, or use the first trip to get your information. Then go back to make the purchase when you are more confident. I think this is good advice for a beginner. However, for an advance cyclist/​biker, once you join the Specialized family, it seems your in the mob for life.
Specialized has great bikes. I certainly do not want to imply that they aren’t, but I would encourage shopping around to other bikes stores in town. Depending on your level, interest, body size, and need, you may find a better fit in a Trek, LeMond, Giant, or Bianchi. …etc. There’s a lot out there!