Burnham’s Shoes

One of the worst customer service experiences I ever encountered as a consumer. Was in store as it was closing as we did not realize that it closed at 8 we were attempting to finish up and were asked at 7:45 by a sales clerk if she could help us find something quickly 2 times at this point I apologized saying I did not realize that they close at 8 then after my mom had already laid one pair of shoes on the counter to purchase and she was looking to buy another pair of shoes the lady whom I will assume as a manager said to one of her associates do they not realize we close at 8 at this time it was maybe 803 805 and I advised her we were finishing up but we could finish now if she needed us to and she stated what we do close at eight so I told her we would not be purchasing any of the shoes and would not be back I also advised the gentleman who held the door open for us that maybe they should close and lock their doors at 745 that way they wouldn’t have to wait on any customers trying to attempt to make a purchase from their store. We then went next door to Kinnucans and bout 2 pair of shoes. If I can help it I will never go back to this store again.