Cold Stone Creamery

Liked the cake but customer service provided at front desk was really bad.

A group of family members and I decided to redeem our coupons for a free kiddie ice cream, value $ 2.50, that we received from a Blue Jackets ticket package. We had eight of these coupons. Before even handing the manager one of coupons to show her, she said that these are expired which they were not. We were then informed the manager could only redeem so many per hour. If the manager did redeem more than allowed, the manager would get in trouble because a policy change was made for these coupons. Apparently the Blue Jackets were not paying Cold Stone back for coupons redeemed. How does this affect me the customer? This is an issue between the Blue Jackets and Cold Stone. Also, If we paid for an upgrade (larger size/​addons/​etc.) for the ice cream, then we could redeem all of the coupons. No indication of this was listed on the coupon. Not a pleasant experience at all.

As soon as I walked in tonight and saw the woman (who I think is the owner) I knew I was going to leave upset. I remembered her charging me over $ 7.00 in the past for a love it size ice cream, that was over $ 1.50 more than at other locations. For some reason, this location is hands down the most expensive Cold Stone I have been to in Columbus. I ordered a love it size and asked for whipped cream. This woman is so stingy with the ingredients that it is laughable. She put a quarter size amount of whipped cream on the top, so I asked if she would add more. I didn’t think she heard me at first, as she didn’t respond, but as soon as she was done with my husband’s order, she put an additional dime size amount on top. It was absolutely ridiculous for $ 6.00. Our total was $ 2.00 more expensive for the same items than at the Gateway location.
I will never patronize this location again because of this greedy owner. No thank you, I will drive the extra distance to actually get what I paid for. Shame on this owner!

went to pick up ice cream sandwich’s for my office at 12:15 pm and the store was closed. The sign said back at 12:30pm so I waited, by 12:40 no one had showed up. Several other cars had pulled in as well and left. Don’t close your doors during the lunch hour when people with desk jobs are out getting errands done and need an ice cream pick me up!

I paid almost 6.00 for a like-​it-​sized birthday cake remix. They didn’t even fill the cup to the top, and the ice cream was melted and puddled in the cup. Coldstone is usually good, and known for the large portion sizes, so I’m not sure what the deal was today. I’m so disappointed.

It’s true that Coldstone is pretty expensive, but I haven’t yet been disappointed by the ingredients. This location has always been friendly, efficient, and clean. The most off-​putting thing is the inordinate amount of taped-​up homemade signs. It gives me the feeling the owner or manager is rarely there, only observes the negative, then posts up these tacky signs instead of actually being there. While waiting for my order to be made, I saw signs about Clear Channel Vouchers, a Tuesday only special, a sternly worded sign on the freezer warning that leaving the door open too long damages the cakes, 2 signs behind the counter about plastic squeeze bottles being subject to melting, several small signs about ordering, and worst of all, 2 signs on the counter that say «Caught You Looking!» followed by a request that coupons be presented before ordering. I’m guessing that’s the note-writer’s attempt at levity, but ugh! Really? It’s amazing that the staff seemed as cheerful as they were surrounded by all those signs.

Expensive and underwhelming. Yesterday I stopped by and paid $ 4.99 for a paltry-​sized Love It (medium). I took one bite and promptly threw it away. I worked at Coldstone in my high-​school days, and am really appalled at how their product has declined while their prices have sky-​rocketed.

Ice cream made the way you want is usually a winner. Complicated menu and extensive choices often leave me overwhelmed and confused. Definitely overpriced.

I got my usual, Mint ice cream with brownie mixed in.
In the Dayton locations, they would ALWAYS give me a whole brownie as a mix-​in.
But at this store, the lady gave me about ¹⁄₃ of a brownie. I was disappointed.

Aside from being one of the most expensive places in the nation to get ice cream, the cost justifies the product and service.
Service is fast, store is spotless, ice cream is great, so much that we stopped even though it was 25 degrees and snowed four inches that afternoon.