Comfy Couch Co.

Purchasing a couch from Comfy Couch Co was a very Jekyll and Hyde experience.
The initial purchase was great! The salesperson didn’t put any pressure on, gave us a lot of helpful information, and gave us room to try several different couches and sectionals before we settled on the one we wanted. We left the store expecting the couch to be delivered in a week and looking forward to our new furniture.
Then I got a phone call a day before the scheduled delivery to check if I could be available at 8am the next day.
I explained that I could not, and they offered to deliver it the following Saturday. I said that was fine, was told I’d get a call Friday or Saturday morning to confirm delivery, and that would be it.
So when I hadn’t gotten a phone call by noon on Saturday I was a little concerned. I called the store, and after several long waits while the customer service person spoke to the manager, I was eventually told that they «couldn’t find it» and were trying to see what was going on. I was told I’d get a call back later, and to sit tight.
Two hours later, I was very unhappy to hear that there had been a paperwork SNAFU, and that the couch couldn’t be delivered until the following Tuesday, but an offer to refund half of the delivery cost was appreciated. I provided my credit card information so they could reverse the charge, got off the phone… and discovered that I’d been charged for another delivery fee, not refunded.
This set up almost two hours of phone calls back and forth with my bank and Comfy Couch before things were finally straightened out and I had been fully refunded for both the original (full!) delivery fee and the second charge. It was a deeply unpleasant experience, and I still didn’t have the couch I had bought!
We finally had it delivered the following Tuesday, and it is a very nice couch, but after my experiences I would not recommend purchasing anything from Comfy Couch unless you have the ability to haul it away yourself.

DO NOT EVER PURCHASE FROM THIS COMPANY. DO NOT BOTHER WALKING INTO ONE OF THEIR STORES.
I am an advocate of supporting local businesses, which was one of the reasons I decided to purchase from this company, but am so disappointed in my decision.
It has been 15 weeks since we purchased a sectional, and we have been told for the past five weeks by numerous employees (alleged «managers») that our couch will ship NEXT WEEK and arrive 7 – 10 days after the ship date.
This company hasn’t bothered to follow up with the manufacturer to find out what the issue is, let alone push to resolve the issue. Obviously, they do not take pride in customer service satisfaction and just want to make a quick commission.
We should’ve realized this when we were hounded by salesmen/​women and told by one woman, «we have to purchase from her today because she will not be in for the rest of the week.» Well, that did not happen.
After waiting 15 weeks and still having no couch, not even a follow up call from this company, I stated I just wanted my money back (can’t make a return when there is nothing to return). Their response, «You can’t because you signed the terms and conditions.» The terms and conditions which state your couch will arrive within 8 – 10 weeks of the purchase date. Ha!
We will now have no couch for our family to sit on for Thanksgiving, and at this rate, I wouldn’t be surprised if we don’t have a couch by Christmas.
I would never even think of purchasing from this company again.

Although the prices and product seem like a good deal do not be fooled. While i myself enjoy a bargain, the type of customer service offered at this establishment is less than sub-​par. Not only are the associates completely clueless on the products they are selling you, but all they care about is the sale. After calling the store TWICE and receiving confirmation that they product I wanted was in stock, was told upon my arrival that it was actually not available. This was after I spent an hr driving to this location after work. The associate had 0 concern for my waste of time after I was given wrong information. They simply told me they didn’t care and they could not provide anything to rectify the situation. These people would rather have customers leave the store FUMING than work with you to get a deal made after they wasted hours of your time. Customer service at its worst.

I really can’t say enough wonderful things about our experience with the Comfy Couch Co. Firstly, upon entering about 1.5 hours before close on a Sunday, we were greeted immediately with a bottle of water and with positive and helpful – yet not overbearing– employees. Their couches are not only contemporary but also SO comfortable. I love that they carry Jonathan Luis, which Kittles and Macy’s also do (however our experiences with those two companies were horrible). We found a perfect couch for us (bonus: floor model so about 2k off the price), quickly set up a finance option, and were out the door very satisfied. It was delivered a week and a half later (at our request of a delay because we were out of town). The movers were so quick, efficient, and careful with the product. I am one happy customer, and I would definitely head their first when looking for furniture, especially since good customer service is so very difficult to come by these days.

Ordered a couch from them with an 8 – 10 week delivery estimate. 14 weeks later I am finally scheduled to receive my couch today. I have had to call and practically plead for information every time and was told on several occasions «I“m sorry I don’t have that information in front of me» when asking about the status of the couch. While the in-​store staff is very friendly and helpful I wish I had not purchased my couch from this company due to a delivery that is now weeks after the latest estimate and difficulty in obtaining information regarding my purchase.

It was a nice place to go but the salesman was kind of stalking while we were trying to look. Did not like that feeling. They were also very pricey

Bought a couch, char, and Ottoman by Rowe, and a Sectional made by Jonathan Louis. We had the ottoman come to us in a different material than the rest of the pieces so we needed to have that re-​ordered. Had some issues along the way, and below was the final result.
EDIT: I had to come back to revise my review because Comfy Couch truly bent over backwards to make us happy. They got our ottoman corrected, and while that was happening my wife had asked for the additional throw pillows. One person said no, but when the ottoman actually came in they said they would give us the throw pillows. My wife went out to their outlet location to pick them up, and the material was the same color as the couch upholstery. Of course that didn’t look so great, but they said keep them and we will get the right color for you. WOW AWESOME!!! Since the Jonathan Louis sectional that we also bought from Comfy Couch at the same time as the couch, chair, and ottoman was a charcoal gray, and the throws were light gray, it was a perfect match for that couch. So all-​in-​all I am VERY happy with the handling of this. I will certainly be back as we need a bed for my son, and a dinette. I really hate being a dick like this, and I understand the retailers position. So many people are out to get a freebee these days that they would be broke if they did this for everyone, but I appreciate that they came through for us, and it certainly does not happen very often with a retailer these days. New pillows arrive June 20. Thank you very much Comfy Couch!!!

My husband and I consider ourselves pretty difficult clients to work with! Our sales person was Alexis and she was AMAZING. She was extremely patient with us and intuitively knew how to help guide us to make the right decisions *for us*. She has a great sense of design, texture, spatial configurations, and color. She does a wonderful job.

My boyfriend and I just bought a couch here. Lamont was our salesman and he was great. We were there over an hour trying to make a decision and he was very helpful. He gave us advice and provided humor and conversation for my boyfriend who was probably bored out of his mind! We still spent a good deal on the couch, but after visiting a dozen other stores with no results, this place was a winner! Can’t wait to get our couch into its place!

My husband and I recently bought a new couch set from here. It came with a large sofa, a loveseat and a sitting chair all for around $ 800.00 (it was the floor model). We have had the set for about a year now, and it is still holding up beautifully.
**The only set back that I can see with this location is that if you need to order your furniture it takes about 6 weeks to come in. I guess that is standard – but I dont have patience to wait that long for furniture I want today.
BTW: The sales people NEVER told anyone that was there with us, or myself, that we could not sit on any of the furniture. We actually sat on all of them that we were considering buying and no employee ever said a word.

I love comfy couch company! The service there was great!!! Great staff and excellent selection and I could even choose my fabric and pillows witch my wife absolutely loved. And did I mention the best prices in Columbus. Thanks comfy couch co for the great experience and good prices. I will defiantly recommend them to everyone

Sales person told three lies which were discovered at checkout. He promised two free pillows, delivery in a «month,» and 25 percent down. At checkout, there were no free pillows, delivery was 5 — 7 weeks and full payment was expected today. What a waste of time. We did not buy.

We recently moved into a new home. For a year prior to moving, we browsed every local furniture store to see what they had to know what we wanted to purchase for our new home. We absolutely loved the selection and customer service we received at Comfy Couch. We visited about six times and tried out many different sofas. We ended up picking out a leather power sectional. I have to send a big shout out to their salesman Brad. He was helpful, knowledgeable, and very family friendly. We visited with our daughters and grandson and he was very patient and kind with the kids and even played games with them. We now consider Brad to be a member of our family.
When we needed an area rug to go in our new home, we spent our money at Comfy Couch and were very happy to get to spend some time with Brad while doing it. Try these guys out. We think you will like them.

Overpriced furniture, rude sales staff. Who could ask for anything more? I had limited time and decided to check it out. The first rude sales staff did not want to take no for an answer when I told him I was just looking. He and the second rude staffer followed me around the store, making me very uncomfortable. On my way out, the third rude staffer insisted on «saying hello,» even though I was obviously leaving. He called me «weird,» definitely loud enough for me to hear.
The verdict: if you enjoy not just rude staffers, mediocre selection, and being insulted on your way out, Comfy Couch Co. is the place for you!

I recently moved from Florida to Columbus, Ohio. I needed to find living room furniture and we looked at all furniture stores to include Comfy Couch. Upon our first visit, I was looking at a particular couch and was proceeding to sit down, when I was approached by two employees and rudely told not to sit on the couch as it had been sold. I then asked if they had any other and was abruptly and rudely told «what you see is what you get.»
After our visit, I continued looking and decided to give them a second try. This time our sales associate was wonderful, I explained our first visit and he stated that he knew who it was and that «he does that to everyone.» we also met the owner who seemed at the time to be helpful! I purchased a sofa, chair, a coffee table (wood base, glass top) and matching end table. I spent over $ 2000.
Once the items got home I was happy until approximately 2 months later when my 30 pound dog, bumped the side of the coffee table, (which has 3 legs and 3 inserts that hook the glass to the wood, one of the inserts is glued fast,) and the table was knocked off balanced and fell into the couch! When the table bumped the couch the glass top popped off and parts of glue and glass were left attached to the insert. We went to the store to discuss the issue and after about 30 minutes speaking with the owner he stated that it would take a look at it.
The table was brought to him, and during a 2 week period were we informed that we or should I say I either pried the table apart or lifted the glass of the base, and my version of the story could not be truthful. Even though I’m the one who witnessed the incident. I’m grateful that my dog and not my 18 month old granddaughter bumped the table and discovered the faulty workmanship.
Once we were contacted and informed that the table has been fixed we
went to pick it up. Upon trying to load the table and picking it up the glass top again popped off, at which time the owner stated «well it’s your table,
do what you want, you can take the table or leave it but it’s yours! End of
subject.
My suggestion to anyone looking for furniture, buyer beware!!! This
owner is not looking for repeat business, just a one time purchase. They
offer poor customer service, Conde sending owner, poor quality. I willdispute this purchase with the credit card company and will be
contacting the Better Business Bureau, and anyone else who will listen. This company states that they have a quality product but I guess
my expectation of a coffee table holding up for longer than 2 months, and
expecting it not to be bumped when it’s placed in front of a couch is
absurd!
If you are looking for expensive part time furniture, poor customer
service, no expectation of quality, or expect a longer life than 2 months,
spend away. Just hope that your purchase will not hit any snags as the
owners response will be «it’s yours do what you want, you can leave it
here or take it home» and you to can exerience their wonderful customer
service (sarcasm) and bring home a broken product, to display in your
home!!! Also the owner seemed nice at the beginning but he reminds me of a politican as he seems to talk out of both sides of his mouth, «I don’t want an unhappy customer» to «it’s your table you can take it or leave it here, we are not fixing it» comments like this just give you a warm fuzzy feeling inside, doesn’t it (again sarcasm)!!!

After seeing Mel’s recent Review of the Day on Unilocal — and being in the market for a new sofa myself — we moseyed over to Comfy Couch to look around. The selection was pretty impressive but what impressed me most were the reasonable prices! Couches, rugs, pillows… all at prices that didn’t make me cringe. We didn’t walk out with a new couch (yet) but I do know where to look for inspiration and great selection. (They are even locally owned!)

Horrible company to do business with. Beware beware!
we got a broken sofa, no paperwork and a real mess. Disputed with credit card company after several calls to comfy coach. Be very careful what you sign with them, and note they don’t give you copies.

This year was a big milestone, I finally moved (back) out of my parents house! My roommate and I looked everywhere for furniture, and we were under a time constraint to have it the day we moved too seeing as we both work full time, we didn’t want to have to go around town picking up different pieces, or rent a U-​Haul longer than needed.
We went to Comfy Couch Co. on a whim, honestly, it’s like another Value City, but the differences were apparent when you look at the price tags, and with the customer service we received. Then as you get to talking with the employees, you find that all of the furniture is there, ready to go! That was probably our biggest selling point. Also, we love having people over and being able to say our WHOLE living room (futon, recliner, rug, tv stand) cost us under 700 dollars… Of course we exclude the completely necessary big screen in that total… :)
I had a very good experience there, and will most likely go back if/​when needed.

So finally they came out took a look of the situation with the couch, scheduled a day to pick it up and brought it back with a new metal skeleton replaced. I feel they did try to please me and to fill my rightful demand to take care of this problem but I did see a rip on the right hand side at the stitching now from picking it up, bring it back and forth so many times. When something like that happens and it is probably the manufacturer’s fault mostly, but I will result to a four star on this experience.

After furniture shopping all over town (Value City, Kittle’s, Ashley, and even American Freight), we were thrilled to walk into Comfy Couch! The first things we noticed were the unique, sleek and modern furniture styles and very good quality. The second thing we noticed was that we had been in the store about ten minutes and hadn’t been molested by sales people! When an employee did approach us, he was friendly, helpful and not pushy. That was pretty much our whole experience there! We found a beautiful sofa and loveseat set and literally walked out the door with it. They offered a one hour truck rental for $ 20, so we truly left with our furniture then and there. They also offer delivery for $ 80.
I highly recommend Comfy Couch Co! We’ll be repeat customers for sure.