Enterprise Rent-A-Car

Aaron, the supervisor at the Morse Rd. store could not have been nicer. He made the rental process quick and easy as the whole process only took about 20 minutes from start to out-​the-​door.
As a part of the rental preparation, I went online to register, view rental costs for a car I wanted, and make the reservation that included pick-​up time and return date and time and immediately received a confirmation ID.
We called the office the day before our planned rental date to let them know we would need to be picked up and brought to the store. We’d not used this free service before, but because our car was in the shop for repairs, we had no way to get to the office. They were very accommodating.
Upon arrival we went inside with our documentation and our confirmation information ID.
We made our selection of a car on the lot, the Enterprise associate took us outside for a closer examination. We walked around the car to see if there was any damage and then we examined the inside. Once satisfied, we went back inside to finalize our arrangements and drove off the lot.
After day eight of our nine-​day rental contract, we went back to Enterprise to let them know we would need to extend our previous rental for a few more days since our car was not finished with the repairs to our car.
This was not a problem at all. Kyle was very helpful in the process. No new deposit was needed. We paid the rental cost for the extra days and were on our way.
As before, we were reminded that if we didn’t need the rental for the full length of the contract, we could turn it in during office hours or by placing the keys in the drop box.

Car was filthy inside and smelled heavily of cigarettes and weed. Dog hair was everywhere on all seats and headliner. Rental agent (Kyle) tried to tell me that he «didn’t see» existing damage I pointed out prior to leaving the lot. I would pick another location or company.

Kyle at this location is the absolute worse CSR. I had a reservation for a car due to an accident claim. The insured party’s company owed me and agreed to a comparable car. Not only could Kyle not produce one he couldn’t find one at another location. Not my job is the moto. I’m complaining to the body shop and insurance.

I reserved a cargo van approximately 4 weeks prior to pick up at the location on 3245 Morse Road in Columbus, OH. Since it was a cargo van, I needed to call the branch directly to see if they had any available. It turned out they were and I set the appointment for the 29^th and 30^th. I was using the vehicle to move items and planned an event around it, having about 8 people involved to participate. I asked the people if I could put a credit card down to reserve the car and I was told that was not necessary. On the day of the pick up, I was running behind as a move day is very hectic. I called the company at approximately 11am and told them I was coming to pick up the cargo van. They then told me that «my manager attempted to contact you so we do not have the cargo van for you.» After reviewing my phone log and messages during that time frame that is a significant lie on the part of the Enterprise employee. I told him he need to make this right as he gave away my car without contacting me. He then told me it was «my fault» for not calling. Please note at no time during the reservation process was I ever told I needed to do that to keep my car. I even asked for something in writing they could share about this rule, and they did not even respond to the request. I asked several times for this information. I finally arrived at the Enterprise location where the manager at the time informed me there was nothing he could do. He already gave away my car. I then told him that was unacceptable and he needed to come up with an alternative. He first told me I could drive all the way to Obetz, that they «might have something». He did not want to drive all the way out there to pick up the car for me. He then offered me a minivan, which again would not even hold 1 piece of furniture I was needing to move. All in all, just a horrible experience. The people at this location really had no regard for their actions nor did they care they put me in a very difficult position. They offered no appropriate alternative and really did not care. They were not going to «pick me up» as Enterprise does in its commercials. Thankfully, a competitor was across the street and I was able to rent me what I needed
The experience was the worst experience I have ever had. I really felt like the people at Enterprise did not care and showed such a massive disregard to any level of customer service. I am even a EPlus Member, and this is how I was treated. I came to Enterprise because of their general reputation of being great customer service representatives. After this experience, I will say I will NEVER go to this location again. I am definitely going to be shopping for a new rental establishment when I or my team travel in the future.
The gentleman I spoke primarily during my visit did not give me his name. He was slender build, about 5’10″ and I believe of Indian .
It has been several weeks without any response. Awful service.

Every time my parents have needed a rental, they end up having to come to this location. Not sure why, but they do, and it’s the biggest hassle. Most recently, we had to get a rental after my mom’s van went kaput on her way to my apartment over Christmas. First, it’s impossible to get anyone on the phone here. We had to call corporate just to be patched through. Second, even though they had several people not doing ANYTHING, they refused to come pick us up, so we had to take COTA (an adventure in and of itself). I thought it was company policy to pick your customers up? Then we got handed off from one worker to another and no one seemed to know what was going on. Really? What the heck?
I hope there’s never any reason or occasion to get a rental from this place again.

I’ve rented from here quite a few times because my warranty from my nearby dealership requires that I go here while my car is being repaired.
Just like the commercial promises — they’ll «pick you up!» Not always is it in the most timely fashion, but hey, convenience is convenience.
Depending on the hour of the day (DO NOT go in the evenings between 5−6pm!) you can generally get in and out pretty quickly. If you do go during «rush hour» be prepared to wait. It’s generally a madhouse, complete with excessive phone rings.
The selection here is wide if you’re going for a specific vehicle, and if they don’t have it, they’ll rent what you want from the place down the street.
Service here has been really impecable. The customer service staff is perky, calm under pressure (during rush hour), incredibly friendly, and always helpful. The only thing that annoys me is when they try to pressure you into buying additional coverage, but whatever. It’s part of their job.
I’m glad my warranty doesn’t have me going to another rental company. They make having my car repaired almost enjoyable.