Firestone Complete Auto Care

Tom and his team are amazing! We were on a road trip and got a flat tire that needed to be repaired before we could get back on the road. We pulled in just as they were closing and Tom offered to accommodate us and took care of it without hesitation! Great customer service and affordable prices! We would definitely recommend them.

Have had bad experience at another Firestone where work recommended by them was not confirmed by other mechanics… Led me to feel I should always «check my wallet» before and after any dealing with this company. So decide to give them another chance and I end up with a $ 100 «diagnostic fee». To figure out I have a gelled fuel filter and $ 150 to change the $ 30 part which should take all of 15″!
Enough said? Should have read other ratings first!

SCAM ARTISTS. Tried to take advantage of me for being a young woman! My rear passenger side window was broken and required a new regulator and motor. They quoted me $ 700 to fix it because they said the part was hard to find (I drive a Toyota Camry – not exactly exotic). I thought this was extremely high, so I brought it to a different shop and they were able to fix it for $ 200. The new shop also told me the part was very easy to find and could be purchased from any parts supply store (the one they bought for my car was from Napa Auto Parts). I’m extremely disappointed in Firestone Complete Auto Care for trying to overcharge me so much since I was a repeat customer for several years.

Its 11:37pm, and I just dropped my car off overnight so that these guys can fix my car. Again. For the 3^rd time. The first repair job failed, and when they went back to re work the part, another problem developed a few days later that cause my car to stop working all together.

So glad to learn they are a «sister store» of Michel Tires Plus in Cincinnati! I was way overdue for an oil change, so decided to try them out last weekend. I like Michel Tires Plus so much, I try to wait until I go down to Cincy to get an oil change– no more of that! Firestone delivered the same quality of care and left me a very happy customer. They usually have appointments available, which is convenient. I left my car there for a few hours to work on at their pace, and it was done much earlier than I expected. Prices are very reasonable, and a tire rotation was included which was nice. Will definitely be using them again next time.

What a great experience do deal with such competent master mechanics! They treated me like family and Joe S. did an amazing job on my Volvo!!! I’ll definitely keep my business with this location !!

This store must be under new management… came here once a year ago and wasn’t pleased with speed of service nor friendliness… i have to say new staff is extremely friendly! Extremely knowledgable, my car was done super fast when i didn’t even have an appointment and the repair was correct and fair! Very pleased! Will be back!

Had an appointment with them for an oil change and fixing a nail in a tire. This is routine work and should not take more than 30 minutes. So far it has been an hour and a half and I’m still waiting! They said the mechanic got caught up on some other person’s car. That isn’t my problem… he just came up to me and said «You don’t mind do you?» I said of course I do… what’s the point of an appointment? He was nice enough to patch the tire for free (took off 19.99 from the total bill) which is why I gave them the extra star. I’ve never had good experiences at MasterCare (corporate) Firestones. They tend to sign up for more work they can handle.

It’s a fine line between being a crook and simply being incompetent. I’ve gone here several times for minor, routine things because of the ease of location. The most recent time will be my last. Don’t trust them with anything.

Customer Service FAIL! #FirestoneAuto If I could rate them a zero… I would. Had my tires rotated and within days my tire pressure gauge came on. I chkd the pressure to find that one of the tires was inflated to 50lbs (way over recommended40)!! Balanced aire to correct #‘s in all tires and gauge still on. When I stopped in a few days later… they wanted $ 45 to even look at the car. I later fond out that the never reset a very simple monitor… which I did myself in 30 seconds!

I’ve been to this shop at least 6 – 7 different times between 2 cars. My old honda (92) had major issues. I called to check and see if they did price match on tires before i went in there. They told me yes. So I go in to buy the tires, and had to remind them 4 times to change the price from 98/​tire to 70/​tire. If you are going to offer something like that, stand behind it.
Most recently, i took my new honda (03) to be diagnosed for a knocking sound in my wheel well. They told me upper ball joint, and quoted me around 315 for the complete service. That’s cool, that’s about what i paid for the drivers side one a few months ago in Cincinnati. As the guy was explaining the charges, he said that i would be charged for a part that would have to be replaced if THEY broke it while trying to fix the car. I asked if it was broken now, he said no, with a questioning look on his face. Then I asked why I would have to pay for something that YOU broke, he told me if they didn’t break it then the charge would be credited back to me. Sounds fishy. but ok.
I come back a week later to have the work done, and the grand total is now 450, even though i have the quote in my hand. They’d «forgotten» to put the alignment on the estimate. I could have driven back home to Cincy and had it done, and still saved at least $ 80 after paying for gas.
WON’T DO IT AGAIN, THAT’S FOR SURE!

I went to Firestone for an oil change and a quote to fix some electrical problems. They wanted to charge me $ 85 for a diagnostic test just to tell me how much it would cost to fix my car. Rather than try to keep my service by waiving the fee, they were okay with me just walking out the door and never coming back. They also sent me home with a laundry list of things supposedly wrong with my car and no one cared to go over it with me, I guess because I didn’t let them fix anything. The total estimate to fix all of my problems was almost $ 15,000! Instead, I had everything checked out by a small shop in Huntsville Ohio and walked away with a bill under $ 100!!! Going local really pays off. They care more about you AND they are better to deal with!