Full Steam Ahead Carpet Cleaning

Bought a deal on Living Social for this place. Tried to schedule an appointment for over 2 weeks, and received no response. I’m attempting to cancel with Living Social. Stay away from this guy! Also has an F rating with the BBB.

I bought a Living Social for this company before reading the reviews, and once I read the reviews, I hoped that the company would do better due to the bad reviews. Nope. Scheduling was easy enough and I was still feeling mostly confident. We were getting rooms cleaned in our new house the week before we had our furniture moved in. My husband took the day off work because he had to meet the electrician in the morning and the carpet cleaning was scheduled sometime between 10 – 2 (which is a rather long window of time), and would give him a call 30 minutes before arrival. Two p.m. came and went without hearing anything. I left a message at 2:07 and he called back at 2:30 to let me know that the truck was broken down (I think something with the cleaning equipment) and he couldn’t come that day. We really needed to get this cleaned, so I rescheduled with him for two days later (he said it would be fixed), but told him he’d have to come after 5 p.m. because my husband already wasted a day off of work because of him.
He text the next day to confirm that the truck was fixed and he’d be there between 5 – 6 p.m. He got there close to 6 p.m. and never apologized for missing the first appointment. He was kind of strict about how big of an area consisted of a room, but since we were paying extra for some additional rooms, he did offer a discount, saving us about $ 30. HOWEVER, before he headed back to the truck to get started he asked if our water was turned on because the water tank on his truck was empty from the last job and he’d need to fill it with our hose or he couldn’t do the job. REALLY? I thought it was incredibly unprofessional to show up at a job without water, but we barely had enough time to get them cleaned and dry before the furniture came, so we were kind of stuck. I was pretty doubtful that he would do a good job, but mostly clean carpets were better than dirty carpets. So we paid for the cleaning AND the water to use the cleaning.
After he was finished he gave us the total and reminded us that he gave us a discount. He said something like «didn’t I have to reschedule this appointment with you?». I said «yes, it was supposed to be on Monday». He was like «yeah, sorry, that’s why I gave you a break on the price». So he didn’t quite remember that he had to reschedule because his «truck was broken»? That’s a pretty memorable thing.
After it dried, it looked just ok. There were still more stains than I expected compared to other cleaning companies that we’ve used, but we weren’t sure what the stains were and if they’d come out regardless. He said it would take 6 – 8 hours to dry (I think), and it took well over 24 hours. We weren’t staying there yet, so that wasn’t a huge deal.
I absolutely not use this company again or recommend them/​him. I could have just rented or borrowed a carpet cleaner and it would have look as good. At least we knew it was sanitized from the steam.
Recap:
–Too large a window of time for showing up for inital appointment
–Didn’t show up or call for the first appointment until I left a message after the time window
–Didn’t apologize when he did show up
–Didn’t have water in his truck to clean the carpets and had to fill up with our hose
–Didn’t seem to remember why he had to reschedule our appointment
–Didn’t get the carpets exceptionally clean or offer a price for extra stain removal
–Carpets took much longer to dry even with windows open/​fan on
–Just wasn’t very pleasant or professional in general
–Doesn’t accept credit cards (cash or check only)

I purchased a Living Social Deal on April 6^th and was unable to get any returned calls after leaving multiple messages to schedule an appointment to have our carpets cleaned. I ultimately had to call Living Social and file a complaint (which come to find out they already had others on file as well, not surprising) and thankfully the best customer service I received was Living Social providing me a full refund. Clearly this guy doesn’t know how to run a business; I will never reconsider hiring them or recommend them to anyone. I called another small carpet cleaning business here locally and was able to A) have someone answer the phone right away and B) get on the schedule the very next day. That’s how you run a business.

I also purchased the Eversave deal. I left two messages on the voicemail of the number on the Eversave voucher and got no response. I then went to their website and got their email address and sent a message. They finally called me back and we scheduled my cleaning for the next Thursday between 4:00 and 4:30. I was told someone would call that afternoon to confirm the time. I left work early that day and waited… and waited. I called and left two messages and someone called me back at 5:30. He said he was in Marion (I live in Clintonville) and that his jobs had ran late. I would have appreciated a phone call to let me know not to bother rushing home and waiting. However, when he did arrive he apologized and offered to clean my hallway for no charge because of the wait. He was very polite in person, and sent me a text after leaving that thanked me for my business and apologized again for being late.

I’m shocked by how horrible the customer service by this company is. I purchased a carpet cleaning with Full Steam Ahead through Eversave. I tried to schedule my cleaning for over 2 weeks, and didn’t get one single response. Finally I left a more forward message stating how disappointed I was.
As a response the owner sent me a text message (yes a text). Instead of calling me back, he texted me and told me to call Eversave to cancel and accused me of lying.
I’m actually relieved I never let these guys in my house. With that level of customer service I can only imagine what type of in person service they would deliver.
There are too many other options in carpet cleaning to risk going with these guys.