Gap

Very nice staff that will greet you as soon as you enter the store. Store was clean and has a great selection.

Before the Gap Factory Store, Columbus had a regular Gap in the mall. The latter was pretty bad most of the time. I could rarely find anything that was currently online, and the customer service was, as with most places in Columbus, abysmal. So when the Factory Store opened, I was hopeful – that is, until I saw the same manager in charge of the new store as with the old one. This manager, I should add, often ignores customers in order to talk about shopping for self and friends. Perhaps all of the new merch is kept in the back so that they can have first dibs. Needless to say, in the new store, service and stocking in this store are pretty much as sorely lacking as before. Such a shame… but I guess the manager must know someone to be able to keep a job just to shop for self and friends. Then again, the Gap is no longer known most places for friendly service. :(