ImmediaDent – Urgent Dental Care

In the interest of full disclosure I work here. A few things one should keep in mind. 1) We cant control the wait times lol. The goal is same day treatment. For everyone, all the time. What starts as a 20min procedure can turn into a hour or better session not by choice, but because working on mouths takes time. Also, one should note that when someome is 10min late or better this can set the schedule back unintentionally. After all bare in mind that we’re not changing tires back there, were taking our time which everyone probabaly wants. 2) Self diagnosis and reality arent always the same thing. Your here because theres something wrong, you may or may not know what it is, but the goal is to find out and treat it accordingly. You cant request to just get antibiotics or a tooth pulled and we just do it. 3) If you have some where else to be, reschedule the appointment to try and prevent conflicts. We’re not perfect, but work hard to get you seen and treated the same day if possible. 4) Its not just about money. If you ever met me or came in my office, youll see that I promise. Cheers, and dont forget to floss, and happy brushing!

This review is from January:
I wanted to give this place a great review. I called on Saturday night after I learned they took my insurance because I was in excruciating pain from a botched root canal and a broken tooth. I was told I could have a wait if I walked in but I could make an appointment for Sunday. I showed up on my appointment on time and was greeted by a friendly receptionist and had to wait for about 10 mins which is annoying but not that bad. When I’m walked back by the dental assistant, she was friendly but aloof. She had some issues getting my X-​rays but finally she gets them all. As she is getting the X-​rays she does become friendlier and we build a rapport. By the time the doctor comes in, it is about an hour later. She then tells me I need the root canal done over and I’m like no, I just want to get it removed. She then points out that I’ll have a hole there. ??? Thank you Dr. for pointing out the obvious. She then tells me that I have about 8 cavities. I literally had just been to the dentist and I was told I have two teeth that needed to be filled. So I’m getting more skeptical at this point. I ended up letting her fill one and then pulling the tooth.
She literally stops mid procedure to let the dental assistant finish my filling, because in her words she has other patients to get to, and it literally takes an hour for her to do it. Finally she comes back and pulls the tooth.
After that visit, it took about 5 months for the tooth with a filling to feel better. To compare, I recently had dental work done at village dental and it took about a week. Huge difference.
If you have a true dental emergency and can’t get into your dentist, consider this a last option

Had a appointment at 3 for my wife and one for me at 4 it’s now 4:21 neither of us has been seen this place is a joke

Please do not consider this place. Really. Even if you are in serious pain and feel like you can’t wait until Monday. Had 3 wisdom teeth that needed to come out. One was painfully impacted. So I went to this office on a Sunday.
There was a really long wait time to be taken back, more waiting to see doctor, etc. Overall I was there for 6 hours. I was willing to overlook this though because I got in without an appointment on a Sunday. However. 6 hours of overhearing the staff complain about their patients, their pay, their scheduling, their kids, etc got really old really fast.
The first two came out easily. But after 45 minutes of yanking, twisting, and drilling the third tooth would just not come out. So they stitched my gums back closed and referred me to an oral surgeon.
The oral surgeons they referred me to couldn’t get me in for EIGHT WEEKS. But having a cracked, partially loose wisdom tooth (from the attempted extraction) in your jaw is VERY painful and I was not about to wait that long. So I went to OSU emergency dental clinic.
Come to find out that the dentist should have known based on their X-​rays that this tooth was going to require surgery. She should have referred me right away and not dug around for so long. (That particular tooth wasn’t causing me any immediate issues).
The kicker is that OSU needed X-​rays to decide how best to extract it and Immediadent can’t get them to me for 7 – 10 days. Apparently the office can’t just look them up and email or fax them over. They have to submit a request to corporate. And of course my insurance only pays for one set per year so I had to pay that out of pocket. And the receptionist I spoke to was completely unhelpful and rude. I’m tempted to send them the invoice for the second set of X-​rays.
Just unprofessional. Not thorough. And you can tell that most of the techs and front office staff don’t really care about patients. Plus I am just livid that the dentist attempted an extraction that she never should have touched.
I don’t care how much pain you’re in. Go to urgent care for painkillers and wait until Monday. OSU Emergency Dental Clinic will take great care of you as a walk in.

Based on its name AND its marketing appeal that it is available ²⁴⁄₇; I chose this place. However, the girl that answered the phone was CLUELESS and TOTALLY unmotivated to offer me any REAL solutions. I hung up — and called another office — the one in Worthington. When that office WAS helpful, I called this office back — explained what I was told. And told her that based on where they are located, they would be a better choice. And… So… She put me on hold to «go ask» — left me on hold FOREVER! I called back a 3^rd time — different person — but still TOTALLY UNhelpful.