improveit 360

We decided to use Improveit as we were promised that this would solve all our needs. It was the total opposite. They screwed up our data, the promised us customization and never provided it. Basically everything they promised the did not do. If you decide to go with ImproveIt and want to go back to traditional Saleforce you will spend days trying to get your data back in shape. Get everything they promise in writing, everything.
Buyer Beware

Several months ago we subscribed to i360.
Software conversions can be cumbersome but the staff at i360 did everything possible to ensure a smooth transition! Jesse and Jen have worked closely with us on training and implementation. We are continuing to learn the system and we reach out regularly to the staff. They are always a pleasure to work with. Thanks so much Improve it!

I switched to improve it 360 for our CRM about a year ago and signed a 1 year contract to use improve it 360 as our primary customer relationship management software, and paid to be trained in all aspects of using the system. From the start we experienced multiple problems transferring our data from
into improve it
, the format was different and did not match whatever fields we needed so we lost critical customer data. Then we had set up a few basic training sessions to make sure we could at least navigate through the system which went well, the other training problems arose when we wanted detailed in depth training, how to automate everything which was promised before we signed on, how to conduct email marketing with our leads, and how to integrate our quickbooks program, which never happened. When we booked our training we were only allowed an hour at a time every couple of days, they answered the questions we asked but pretty much just gave us the bare minimum. Once our 1 year anniversary came out we were automatically renewed and when we asked why they said they sent emails saying they were going to automatically renew us for improve it 360 if we did not respond, well that is all fine and dandy but was never mentioned when we signed up. Improve it 360 is a brand new company that has a lot of potential yet the staff behind it needs work to say the least. If your looking for a CRM for your business, I would look elsewhere, these guys do not know what they’re doing.