Jo-Ann Fabric and Craft

HORRIBLE customer service. My mother and I stopped in today (5÷25÷14) to plan a bridal shower and planned on spending a good deal of money but walked out after our experience. We were looking for ribbon and the selection we found was awful. It was just the end of one aisle of thread. This was surprising for a JoAnns which usually has a great selection so we spent 5 minutes trying to find someone to ask if they had more ribbon elsewhere. After we were unable to find any store employee we finally walked up to the register to ask if they could help us. Three registers were open however the store was dead and there were no customers at any register or in line. My mom asked one of the women at one of the registers if she could help us since we were unable to find anyone on the floor and she replied in an extremely winey voice «with what?» We asked if they had any other ribbon than what we found and she just pointed to an area of the store and said «it’s over there somewhere». When we asked if she could show us she said she wasn’t permitted to leave the register even though there were others open and no customers in line. I asked another cashier if she could call a manager over and after telling the manager what happened she just started at us with a blank expression. She didn’t apologize for the cashiers rude unhelpful behavior or anything. Finally we just asked her to show us to the ribbon section and she showed us the same dismal selection we found ourselves previously and then she just walked away. We ended up just putting our cart full of stuff down and leaving the store. These people could not have been any more miserable to be at work which really isn’t the customers problem.

Huge store, but always has long lines at the cutting counter and registers. The employees are friendly enough every time I’m here. I wish their cake decorating section was bigger! Plenty of fabrics to choose from and I always come here for the cutest holiday items.

This Jo-Ann’s is the best!
Cashiers are so friendly. Can get kind of busy/​long lines but they are calm and efficient. Felt like a noob getting fabric at the counter but the employee asked about what I was making and reassured me.
They have so much, basically any craft, they have the supplies. At the last minute I was frantically looking for a fanny pack for a Halloween costume. Called Jo-Ann’s and sure enough the incredibly nice, nonjudgmental woman told me they had some.
Recently took a basic sewing class and was very pleased. Instructor was sweet, helpful and experienced. I have little experience sewing and feel like it was a nice intro. Got a few items (scissors, pins, etc., included). It was a great deal.
Definitely an above average store.

Any supply I have ever needed for any craft project I’m doing I have been able to find here. This store is HUGE and that’s the one bad thing… while I’ve always been able to find the supplies I need, sometime it takes awhile! The prices are always really reasonable and they have great coupons they emails out or that you can find in the newspaper fliers. The staff are super friendly and fun to talk to because they are crafters too!

I live 2,000 miles away from this store, but whenever I am in town, I want to visit it. We have Jo-​Ann superstores out here, too, but they are cluttered and somewhat dispirited. I write this so that you will know how good you have it.
Jo-Ann’s has a fantastic selection of fabric and craft supplies. Yes, the staff will sometimes seem harried, but that is only because they are so dreadfully understaffed all the time.
The seasonal items are generally pretty cute, but wait for the sales to hit; the prices are designed so that the items can be at 50% off or more most of their shelf life.

Stars are for the quality of the merchandise selection only!!! I love Joann Fabrics for the «Blue Moon» beading stuff they have-it’s fun, inexpensive, and just the kind of stuff I like to make jewelry out of. Other craft stores have really overpriced (and crap, to be frank) beading materials.
I went in to this Joann Fabrics tonight to look for some kind of crackle/​weathering paint, and they didn’t have any. Although… they might have, I just could not find an employee available to ask that question. I saw probably a dozen employees wandering around and not ONE of them asked me if I needed any help (which I would have done, especially since I’m pretty sure I was wandering around with a lost puppy look on my face). I know, I know, I probably just should have flagged one down and asked them my question. By the time I had decided to give up on the crackle, I was content to buy some more beading supplies. I went to Hobby Lobby for the crackle instead.

Great store, reasonable prices. I challenge you to find something that they don’t have. Many good women have and failed. If you paint or use canvasses for anything, they are very reasonable and the art supplies in general are typically on some sort of sale. Sales staff is helpful albeit a bit put off when you ask for advice… I have had several act as if it is an abomination if you do not know what items you need to achieve this look or to complete that project. So I would go prepared with a list of what you need. I could easily get lost in here for a long time dreaming up craft projects that I would start but never complete. ;)