LensCrafters

Hmm… I guess I’ve had better experiences than most here.
I switched to this Lenscrafters from an east side location about 7 or 8 years ago when I moved to this side of town. I’ve never had a problem… it’s easy to make appointments, the doctors have always been prompt, friendly, and willing to answer any of my questions. This location switched my contacts from Acuvue to Biofinity after complaining about Acuvue sometimes hurting my eyes. It was a great switch, and I’ve had no problems with the Biofinity for the few years I’ve worn them. They are more expensive per box, but way better quality.
I knock off a couple stars because it is freaking expensive. Usually about $ 200 for my exam, which would be fine if it included a box of contacts! I know some places have popped up and you can get an exam for $ 60, so yes, Lenscrafters is overpriced. But as I said, I’ve always been treated well. They get me in immediately at the time of my appointment, and I’m only there for about 30 minutes, if that. It’s in the area I work, so it’s convenient.
I won’t get glasses here though because those are ridiculously overpriced! I use my prescription to get a pair from Warby Parker for $ 90 rather than paying a few hundred dollars here. Luxxotica has a monopoly on most eyeglasses, so they can charge an arm and leg for them. Warby Parker is not associated with them, and they donate a pair of glasses to someone in need for every pair bought.
So good service and thorough with everything, but you’re going to pay top dollar, especially if you’re getting glasses.

Wow. My wife had her eyeglasses made TWICE and they were still blurry. We visited about 5 times to try and straighten out the problem, and eventually we had to get our money back, which they refunded with no argument. On each visit my wife had a different person waiting on her, so she had to start from scratch and explain the problems. The people there are very nice, but from our experience they are incompetent. Also, avoid the on-​site eye doctor, we are still working to get our money back from them. My wife got a giant sty right after the exam which we believe was caused by bacteria on the equipment. Go to a real optometrist and optician and avoid LensCrafters.

this place is whack. walked in and talked to 2 annoying/​rude and unknowledgeable people. and walked out. i wish my company didn’t have evil luxxotica eyemed monopoly eye insurance. i am forced to pay full price elsewhere. this place blowssssssssss.

I bought glasses here 2 yrs ago. Just got back from my new optometrist where I Learned that the prescription in the glasses I got here was NEVER correct for my eyes. The glasses I got from lense crafters, besides being the wrong prescription never fit right and the color wore off of the metal frames very soon after purchase. They felt cheap from a week after I got them, even though they were on the pricier end of choices at the store. I will not shop here again.

I bought my glasses at an Akron lens crafters a month ago and they did an awful job adjusting them. I brought them here for an adjustment today — the girl who helped me was delightful and did a splendid job! Highly recommended