Logan Services AC & Heat

I called because my air conditioner was making a noise. I’m two states away and can’t look at things myself.
The tech came in, checked it out and quite simply, there was one part of my heater that kept vibrating against another. (The same part that apparently someone else had taped together with electrical tape had come loose.)
So the tech zip tied it together. For zip tying it, he charged $ 47 –15 minutes (which rounds to an hour) of labor in addition to the $ 100 charge for his initial visit.
The report that was sent to him said that my heater wasn’t working, so he thought he was investigating that. When I called my complaint was that my heater was being loud, not that my heater wasn’t working. I am of the mindset that you should try to prevent problems before they get bigger, so I wanted to make sure it was ok.
This just doesn’t feel right to me. I totally understand the $ 99 charge, but the $ 47 charge makes me feel like I got an idiot tax. That’s really insulting.

Logan installed new AC and heat in my 18 year old home. The AC is great, but the heat with humidifier is amazing!!! I spent 18 years bundled up in my home! Not any more! Good thing I bought blinds too:). The sales rep was very knowledgeable and courteous. Plus they re-​routed my gas line that a previous ‘master’ plumber screwed up. I highly recommend this company, but… I hired them through Home Depot, perhaps if you go to them directly, you can save a few pennies. This is my favorite home improvement. It ain’t glamorous, but it makes a huge difference!!!