Mattress Firm Clearance

Found a great matress for half the cost. It was in excellent condition. Check this place out!

Purchasing a mattress is one of the hardest purchases a person makes — you don’t get to «try it on» or «take it for a test drive» so needless to say making my recent purchase was one that I spent a lot of time doing as much homework as possible.
My decision to go Mattress Firm was a result of that research, reviews I had read the products they carried, their pricing, etc. After all of the research I did the last thing I ever thought I would be doing is writing a negative review.
The purchasing experience was pleasant, I was assisted by Bob, a very knowledgeable and professional sales associate who answered all of my questions, addressed all of my concerns positively.
When checking out I was disappointed to learn their highly touted marketing campaign «100% next day delivery» was nothing more than words. I purchased my mattress on Monday the earliest availability delivery appointment was Friday between 7p and 10p. Yes, PM. Nonetheless It was a great value and they waived the delivery fee.
Friday comes along, at 9:50pm I receive a call they are 5 minutes away. The truck arrives, the delivery driver asks if they are removing my old mattress and if so, could he please see it. Proceeds to walk back outside & to the truck where he helps the person assisting him finish removing the plastic from the mattress, they loosely keep the plastic where they are carrying it (I guess to keep their hands from getting it dirty?). Not 60 seconds later I see the new mattress ($ 1,450 mattress) hit the ground and drug 4 feet in the mud (but they just dropped it), something that probably wouldn’t have mattered if they left the plastic on. When I asked why they took the plastic off the response was, «we didn’t take if off, it ripped» — «I’ve never seen it rip like that,» the other echos before he says «you probably don’t want it now do you?‘
I refused delivery and thought given the experience that I would receive a call from the store, after all — my business is and satisfaction with their company is important to them right? Wrong.
Not only did I not receive a phone call, I had to call. I explained the situation to Bob (who isn’t empowered enough to remedy anything) and asked that he please have the regional manager phone me. Days later. I’ve received NO call, NO resolution and have still have NO mattress.
Apparently superior customer service is not a standard operating procedure within this organization so if that is important to you I wish you better luck than I had because evidently luck is what you need.
Speaking of luck — wish me some.