MAX The Salon

I have been seeing Kat for hair services since she moved there form the Short North location a few years ago. She is so good she was worth going to back when parking was impossible and but now that she’s in German Village parking is a cinch! I love this small salon, which always has just enough activity to keep things interesting, but it’s pretty mellow. Charles Penzone salons categorizes their professions by experience and charges accordingly; Kat is a «Senior Director» and she is 100% deserving. You know someone is an expert in their field when you have no idea what they’re talking about half the time because it’s so over your head, but at the same time they are capable of making it all make sense before making a move. Honestly, I have never had a bad haircut from her. I swear she works magic. I am busy with two little kiddos and I can’t always get my hair the attention I used to, so she cuts it in such a way I can wake up, run a brush through it (or not!) and go on with my day. It always makes me laugh when I get a compliment on my hair knowing very well that I did nothing to earn such praise. It’s all her and I’d recommend her to anyone!

I have had a really bad experience here with a senior hair stylist. She is really inconsistent and I’ve had to go back for a redo several times because my hair will be completely crooked in the back or she will just completely miss a section. She doesn’t seem to pay attention when she is cutting my hair. She talks to the other stylist next to her the whole time. It’s really unfortunate that a place that charges as much as they do doesn’t have better standards for their stylists. I am very disappointed in my treatment at this salon. The times I HAVE had to go back for a redo (which is very inconvenient by the way) Kat doesn’t even apologize for the mess up. She just fixes it and acts rude to me. When I called today to schedule a redo (AGAIN), they said that Kat said she won’t do anymore redo’s for me. I was never advised of this, nor do I appreciate being ripped off. The girls at my work looked at the back of my hair and said they can’t believe someone at a Penzone salon did this… it looks horrible. One of them even took a picture. Very disappointed and surprised at this lack of quality and lack of customer service from a Penzone’s salon.

Make an appointment with a rookie stylist who did an awesome job on your challenging head of hair last time. Get switched to a «senior «stylist without warning because yours called off. Wait 20 minutes past your appointment time on a day when you really are crunched for time. Get a mediocre haircut from the senior stylist, and then notice that the salon tries to charge you twenty bucks more than the original rate. Audacity. They didn’t get away with it. Angry and disappointed with my less than excellent cut, and surprised, considering Penzone’s reputation. Only going back if Michael cuts it. If not, forget it. Some people are resting on their laurels. Penzone, hope you treat me better next time.

Great haircut and style with Gary. They know what they are doing. Experienced and professional. Pricier than most, but u get what you pay for.

I have been going here for almost three years and it has been a delightful experience. I am a big fan of all the Charles Penzone salons. My stylist Lila was seriously the best stylist I have ever had. She was attentive, great conversationalist, and was very good at understanding what I wanted with my haircut. Also everyone who works there is super chill and its fun atmosphere. Unfortunately both my stylists since I have been there have quit. I recently went in for a different haircut with someone who was pretty expensive. She was also friendly, but she gave me one of the worst haircuts I have ever received. In her defense, it was her first time doing my hair and you can’t get too bent out of shape about a haircut because it will eventually grow back. I guess my only complaint would be the amount of turnover here. I am hoping I can eventually find another stylist in either the Short North or German Village locations because I like it there so much. But at the end of the day, I am more loyal to the stylist than I am to the spa.

I recently moved down to German Village and discovered Max the Salon. I have gone to Benjamin and Eden and they are both excellent. I love the fact that the salon is open late and I can schedule appointments as late as 8:30/8:45P.
The only detriment to their business is it is extremely hard to find, especially at night. It is a small salon and gets hidden in German Village.

I’m new to Columbus. Came in at random for a haircut. Price was the same as what I’m used to back east, but they paid way more attention here to detail. 100% satisfied.